Fiona Clancy Email and Phone Number

*Implementing GCRG Key Talent Program - writing monthly newsletters, organising workshops in London, Singapore, Weehawken and Zurich liaising with external vendors and negotiating costs*Travelling to Zurich occasionally assisting with global townhalls*Filming various Management Team members ahead of key calendar events, providing feedback on delivery to produce the best results*Core team member for GCRG event organising over 100 sessions on various topics delivered globally*Reviewing materials ahead of publishing on our intranet pages that have been written in locations where english is not the first language of the author*Choosing festive video content, theme, topics, suitable virtual background and props*Global Program Manager for GCRG Junior Talent Program developing the program with various speaker sessions, working with rotation managers to ensure positive experiences for our interns, grads and industrial placements*Responsible for CoS call globally - creating a SharePoint for agendas, slides, files and action points*Creating themes and content for keynote panels for events*Managing mandatory training deficiencies*Travel approvals

*Filming videos involving MDs for GCRG and Global communications team*Directing, filming, prop sourcing for team light hearted video for Global comms*Proof reading and editing articles from teams where English is not the first language of the author ahead of publishing on the intranet *Facilitating global travel with relevant VISAs and covid requirements.*Chairing weekly calls with CoS and reporting teams, updating and tracking action logs*Organising quarterly Global and UK townhalls*Ensuring all materials/documents are organised ahead of meetings*Using internal events registration system IMEP for internal registration for events throughout the year

*Supporting a team of 6 financiers including a GMD and MD who was also EMEA Head of Technology*Extensive diary management and planning intercontinental business trips*Organising Client entertainment trips and occasional events.*Inbox management for two senior members of the team.*Processing expenses.*Organising VISA requirements *Filtering post as necessary and responding*Having a proactive approach

*Extensive diary management for teams of 8-12 with 2-3 Managing Directors as priority. Gate keeping, ensuring that schedules are adhered to taking account or conflicting priorities*Organising meetings across various time zones.*Intercontinental travel - ensuring all VISA requirements were met*Proactive approach anticipating team needs.*Booking flights, hotels adjusting to last minute changes*Processing expenses and reimbursement*Sourcing broker reports and news runs as per bankers request*Updating data base with all Client meetings*Booking restaurants, hotels for Client lunches and breakfast meetings externally.*Booking Client rooms with UBS ensuring all dietary requirements and requests are catered for*Quickly communicating any missed phone calls and messages*Organising business cards, presentation printing liaising with reprographics for teams*Organising couriers as per bankers requests

*Responsible for day to day management of four executive directors diaries with Global Procurement and Vendor Management and supporting wider team with any ad-hoc duties.*Arranging worldwide travel-flights ,hotels, trains, taxis and currency for business trips.*Minute taking during meetings.*Organising meeting rooms and video conferences across various time zones*Managing expenses for wider team on a monthly basis.*Experienced at working with Microsoft Office Suite.*Booking and arranging external venues for business dinners and team drinks.*Ensuring a smooth seamless journey for any overseas internal visitors- liaising with access control.*Editing Powerpoint presentations.*Managing post. *Responsible for all stationery orders.*Calm, helpful, postitive personality even in high pressure situations.

*Providing five star customer service and client facing skills to all guests and internals*Meeting and greeting a large volume of guests and escorting through to meeting rooms.*Booking meeting rooms for client advisors*Liaising with catering teams providing refreshments including ad-hoc lunches and three courses meals*Occasionally working off site at high end venues*Flexible approach working between ground floor (access control) and hospitality floor*Dealing with ad-hoc request and requirements for internals and guests*Highlighting VIP meetings and quering any issues with future bookings*Occasionally working off site at high end venues*Flexible approach working at other buildings covering sickness/holidays throughout the campus*Carrying out internal audits across campus with strong attention to detail*Ensuring new starters felt welcome and aware of all procedures and confident in all areas of the campus*Ensuring all meeting rooms are cleared and correctly set up in a timely manner*Fire warden

*Responsible for extensive diary management for a team of six spa therapists.*Based front of house providing a warm courteous and prompt welcome to all guests.*Working closely with Area Managers, Store Managers and Department Managers within store creating in-store links with other departments.*Ensuring all therapist had Chelsea and Kensington badges and are compliant with all council requirements.*Completely return to work form and investigations required for team occasionally at other spas within the West End.*Holding regular training sessions updating them on any new products and briefing them on any changes involving treatment procedure's.*Dealing with and resolving any customer issues or complaints in a professional calm manner.*Holding regular one to one sessions with team members.*Planning and organising Spa events to run at key times of the year such as gift with purchase and during treatment offers.*Providing weekly occupancy reports,stock control and all ordering of spa stock and equipment.*Flexible approach - assisting occasionally at other Spas such as Fenwick Bond Street, Debenhams Oxford Street and Selfridges Oxford Street*Responsible for ordering all stationery required for business ensuring adequate supplies

After over 2 years of proven sales track records and positive relationships with both in store and Clarins management I was promoted to Spa Manager of House of Fraser Oxford Street. This was initially a maternity cover role which then became permanent. I relished the chance to pass on my knowledge and empower the team with confidence and rediscover their passion for beauty therapy.*Promoted following proven sales track record and developement plan.*Demonstrating any new treatments for the entire store staff to ensure they were aware of all our treatments to recommend to clients.*Duties as per my role in Peter Jones with two treatment rooms and supporting a team of four therapists.

I began working with Clarins UK as a Spa therapist in Peter Jones in the fashionable area of London's Sloane Square where I had an extensive range of regular high-end clients. The standard of training at Clarins UK was exceptional and I learnt over 500 intricate movements to perform the full range of facial and body treatments available.*Preforming all treatments offered*Exceeding retail and treatment sales targets.*Upgrading and introducing client to more extensive beneficial treatments.*Developed strong client base quickly.