I play a key role in ensuring that all initiatives in the Department of Student Marketing, Recruitment and Admissions are grounded in strong evidence and market intelligence.I manage a diverse portfolio of research programmes and analyses which inform UAL's strategies for student marketing, recruitment, and admissions in the UK and internationally. I identify market opportunities and trends by analysing internal and external data and intelligence, while also managing primary qualitative and quantitative research. Through this, I enable UAL to assess its performance against its own student recruitment targets. I also allow UAL to understand its wider position within the sector and how it maintains or gains market share.

My role works to strengthen research and evaluation activity at the University of Portsmouth, particularly supporting the institution's Access and Participation Plan, Learning and Teaching Innovation grants, Retention and Progression projects, Student Success projects and Student Voice data.

My role requires me to deliver the Union's operational Insights function to provide direction for cross-company projects. This has included strategic planning for the senior management team; analysis and reporting of significant data sets such as the National Student Survey; and building and maintaining feedback platforms for students.My team is responsible for all research and data analysis within the Union, with the aim of providing a single source of truth data set of student opinions. I built strong relationships with key University stakeholders during my previous role, and I continue to maintain these to ensure that both the student voice is heard and that high academic standards are upheld.

I was responsible for supporting quality reviews and consultations and liaised with stakeholders, particularly the University of Portsmouth, to ensure cohesion and quality between both organisations. This included engaging and training student academic representatives in quality assurance matters such as periodic reviews, participating in quality assurance and annual monitoring reviews, contributing to TEF submissions, and creating quality assurance reports and action plans.I led the academic course rep system and its review, creating new procedures to enhance its efficiency. I was responsible for direct correspondence with the course reps, developing the course rep system, providing statistics and other useful information on the issues affecting University of Portsmouth students, and developing and delivering training sessions and conferences to course reps.I was lead support for Collaborative Partner institutions. I supported elected officers with national issues, particularly those relating to politics and HE reform. I supported Union wide events and have taken leading roles in democratic events such as the Union elections and Annual Members Meeting.

After 5 months working as the 6th Form Academy administrator at Highbury College, I was promoted to Company Secretary as my role had evolved and led to me taking on more responsibility for the operational support of the 6th Form Academy. 

My new role required me to support the Learning Company which covered 7 different departments. My role continually developed and was incredibly diverse, with key responsibilities including quality, growth, curriculum development, marketing, data analysis and reporting, and finance.

As Company Secretary I also had PA responsibilities for the Managing Director of Education & Skills. This enhanced my ability to prioritise and adapt as I balanced a heavy workload. My role continued to develop to meet the needs of the College and utilise my skills. This resulted in a varied workload, and an opportunity to support extensive development within the College. Through supporting the MD I worked on many projects that were significantly above my level but gave me a great opportunity to develop my skills.

My role was to provide administrative support to the 6th Form Academy at Highbury College. I worked closely with teachers, students, and a variety of departments across the College in order to provide the best possible experience to all our students. This included work with areas such as admissions, marketing, finance, and exams. I also provided operational support to the interim Director of the 6th Form Academy to help facilitate the wider running of the Academy.

This was a temporary role with Portsmouth City Council to provide administrative support to the Community Work Placement Programme. It also involved contact with employers and local job centres to support placement arrangements.

Assisting with the smooth running of Appletree Support Ltd by developing and co-ordinating staff rotas to maintain continuity of care and support to Service Users by ensuring efficiency and reliability of all visits to Service Users. Offering administrative support to the service manager and director of Appletree. Additional duties including payroll verification; out of hours support; logging communication ; liaising with social workers, other professionals, staff and families; recruitment and training; first aid and fire warden; office management and other administrative duties.

In this temporary role I was the first contact for all applications to volunteer with the charity. I also worked on recruitment, initiating links with universities, colleges and volunteer centres; used a specialised database daily; dealt with enquiries via email, telephone and in person; contributed to statistical analysis and reports; and supported other staff in administrative tasks.

I was responsible for sales, front of house, stock management and excellent customer service.

As a democracy assistant I gained an insight into professional administration and developed good practice with meetings, agendas, minute taking, and documenting policies. My key projects focused on student evaluation and database use, constitution and policy evaluation, and student elections, and required me to maintain accurate records and precise data inputs.

I was responsible for sales, front of house, stock management and excellent customer service.