Fiona Dunn Email & Phone Number

Melbourne, Victoria, Australia

Power to Change has accepted my application to become a missionary serving with the Church Movements team. I will be continuing my current role for the next 8 or so months while I complete Ministry Partner Development. I'd love to let you know how I'm going - sign up to get my monthly news and prayer letter - http://eepurl.com/iZV7l6

Australia

Melbourne, Australia

Australia

To increase capability for World Vision International Global Information Communication and Technology staff.

Melbourne, Australia

To provide capability development to the Australia Operations workforce to increase our customer experience through Customer Service Month initiative. To work across ANZ to minimise the cause of customer complaints and to facilitate appropriate solutions.

Melbourne, Australia

To provide consultancy, systems, processes and support to enable ANZ businesses globally identify the right vendor to meet their needs, to engage with them, monitor the project (deliverables, schedule, cost and risk) and to enable them to become “business as usual” easily.Key achievements Developed systems, processes, tools and templates to enable the ANZ’s learning community to engage with panel providers and trusted vendors to deliver their projects successfully. Manage a Global Learning Shared Services Project Office including engaging vendors, on-boarding projects with effective statements of work, scope, design standards for all types of learning, monitor and review project for scope, quality, time and budget to ensure they meet business needs, portfolio reporting and risk management. Developed strong relationships with key stakeholders from learning, in the business and externally including vendors and potential vendors – including negotiating a $150,000 contract saving from an already discounted rate. Project managed high risk projects where appropriate, such as bank wide new online Tier 2 Accreditation which had the potential to impact the banks licence.

 Developed a Global Institutional Learning Curriculum (Institutional Academy) for all business units and key job roles and had this enabled in ANZ’s Learning Management System. This included a current state analysis, building relationships with senior managers and working with them to identify learning initiatives that would enable the delivery of their business strategy. Project managed the design, development and implementation of learning initiatives, including e-learning, facilitated training and on the job learning using contemporary learning methodologies. This included a full global accreditation program for Trade Operations (TOTAP) which consisted of online learning, instructor led (face to face and virtually), on the job learning, an accreditation process with a strong change management and communications plan. Designed and developed a full product suit of learning including the Institutional Product Seminar Series (webinars) as a foundation through to off the shelf learning and fully customised advanced product training. Project Gold member – outsourcing learning and development and implementing a new learning management system.

Various contracting assignments in organisational development, change management, leadership, talent and succession planning, workforce planning, learning and development and project management. Contracted as the Leadership and Learning and Development Manager for DSE, developing standard processes for managing the L&D function.

This was a sensational opportunity to set up an organisational capability team in a green-fields site with the decentralisation of the Coles HR function to the brands. Key Accountabilities Formation of 3 teams – Recruitment, Learning and Development and Organisational Development Developing and implementing the policies, systems and processes to support the business for sustainable growth Business planning for the Organisational Capability Group too Provide capability development to enable Kmart to implement its business plan to take the organisation successfully and sustainably into the future.o Develop a strong and innovative Kmart culture.o Attract, develop, retain and engage our people.

Designed a management development framework to enable managers to deliver on their business planConduct eda needs analysis for all levels of managementDeveloped 3 key initiatives for DSE’s Executive (piloted in April), existing managers and new managersDeveloped on ongoing, sustainable management and leadership development framework and evaluation processDeveloped and implement DSE’s Succession Planning and Future Leaders programDeveloped DSE’s workforce planning model and performance management system

Facilitated staff learning about the planning and performance framework and its application.Coached and lead the dialogue and thinking processes contributing to the structure of business and projectsImproved DSE’s business performance across the board through developing a focus on project management as a tool for continuous improvement, organisational alignment and better planning and decision-makingDeveloped and implement a change management plan to move DSE sustainably through the project management maturity model including implementing formal training and assessment opportunities.Provided project management advice, guidance and training in the best use of the DSE Project Management End to End framework, systems, project tools and reportingDeveloped and implement an evaluation framework and benefits tracking process

Develop and manage cross company marketing campaigns and sensitive sponsorships including those with Alan Jones and John Laws aimed at taking consumers up the technology value chain.Develop a Publicity and Advertising Compliance Policy for all Telstra Business Units and manage the system to facilitate the process.Project Manage the design, development and implementation of the Telstra-wide automated Publicity and Advertising Compliance system.Re-design and update the Telstra Information section of the White Pages with input from all stakeholders.Staff management of four marketing professionals.

Develop and implement e-processes Directorate Reporting System that provided a monthly report to the Telstra Board and had a drill down facility to the project level through the Project Office.Consult with key stakeholders to develop Key Result Indicators, milestones, measures and timeframes for e-processes initiatives.Implement funding model for the e-processes Directorate.Provide subject matter expertise on customer experience, sales process and people development.

Reach a 10% target revenue growth (37% growth achieved in 8 months).Develop a customer management and growth strategy to manage 8,000 customers nationally.Recruit, develop and manage a team of National Account Managers.Liaise with alternate channels to market to meet business needs and create customer growth.

Fiona held a wide variety of Leaning and Development roles at Telstra ranging from Management and Leadership development through to technical training. These includedProject Manager – Project Management Development Initiative March 1997 - Sept 1998Develop 3 levels of project management training programs around relevant training needs and project management competencies. Manage national training team.Assess skills and project results.Identify key projects across the organisation and coached them for success including the set up of Telstra.com Senior National Learning Consultant January 1995 - March 1997Design and develop training materials using Instructional Design methodologies.Facilitate training programs for front-line staff through to senior managers.Facilitator of the CEO’s Leadership Program for prospective leaders in Telstra linked with the Talent Management program.

Certificate, Project Management

Masters Of Leadership, Organizational Leadership

Executive Program, Digital Business Strategy

Graduate Diploma, Divinity

Grad Cert, E-Business - Strategy, Marketing And People

Masters Of Education, Management Development & Change Management

Grad Cert, School Management

Bed (Hons), Primary Education

Activities and Societies: Chair of RAG Committee (student fund raising) Rock Climbing Club Sailing Club Badminton Club