Fiona Hennessy Email & Phone Number

In my recent roles at Diligent Corporation as a Deal Desk and Customer Transactions Specialist, I developed my expertise in Salesforce, CPQ, and Netsuite, where I collaborated closely with Customer Success Managers, Account Executives, and various departments to optimize deal strategies, ensure accurate quoting processes, and manage customer contracts. My proficiency in DocuSign and keen eye for detail allowed me to streamline contract management and prevent potential invoicing errors, contributing to the overall efficiency of the Revenue Operations team.I hold a Level 8 First Class Honours degree in German and Sociology and Political Science (BA International) from the National University of Ireland, Galway. My academic journey, complemented by an Erasmus exchange at Johannes Gutenberg Universität in Mainz, Germany, has provided me with advanced language proficiency and a nuanced understanding of cultural dynamics. This diverse educational background has played a crucial role in shaping my adaptability and drive for success in professional settings.My experience as a Dividend Withholding Tax Clerical Officer with Revenue Ireland further developed my analytical skills, where I processed numerous tax refunds and liaised with financial institutions to ensure compliance with Irish Double Taxation Agreements. Additionally, my role as a Polling Clerk for multiple elections in Ireland demonstrated my commitment to integrity, attention to detail, and adherence to electoral regulations.Beyond my professional expertise, I have a strong passion for mentoring and leadership, having served as a CEIM Leader, Student Mentor and Class Representative at NUIG. I also enjoy running, traveling, baking, and painting, which enrich my personal life and bring balance to my work.Currently, I hold an Australian 417 Working Holiday Visa, valid until June 27th, 2025, as well as a recent RSA certificate. My goal is to leverage my diverse skill set and international experience to make meaningful contributions in a dynamic and challenging environment