Fiona Jagger Email & Phone Number

Sheffield

We provide 1 to 1 and workshop IT training for Companies, on site at your offices. All our training is geared to your specific requirements and because we only teach what employees need to know - knowledge is retained.We are currently launching our remote Intranet based training portal, which will also be tailored to whichever subject you require your staff to learn. The flexibility this will give to your Managers is second to none, with the reporting facilities included.We… Show more We provide 1 to 1 and workshop IT training for Companies, on site at your offices. All our training is geared to your specific requirements and because we only teach what employees need to know - knowledge is retained.We are currently launching our remote Intranet based training portal, which will also be tailored to whichever subject you require your staff to learn. The flexibility this will give to your Managers is second to none, with the reporting facilities included.We have a team of highly experienced and skilled trainers who we match to your specific requirements. So if you are looking to provide an IT Training course, tailored to meet your specific needs, at your offices, then look no further than the services we provide.No need to book meeting rooms in expensive locations, no travel time for your members of staff, no overnight stays! We provide an efficient, cost-effective way of providing exactly the training you need. We will come to your offices prior to performing the training and discuss in detail your precise requirements.This unique and tailored training is available for all of the subjects listed on our website. We can, for example, provide a 1/2 day session on Microsoft Excel for the Finance Department in the morning and a 1/2 day session on Microsoft Outlook for the Sales Team in the afternoon. Please check our website for details of the courses we can deliver. We are also able to deliver training in your Company's own bespoke software - we learn, then roll it out to your staff. We apply our time-saving, exercise-based training methods to this requirement and produce all training material required.For more information about our training or to discuss your specific requirements, please call 0114 4040 160 or email info@the-it-trainer.co.uk. Show less

Providing essential business administration to Directors of small - medium Companies to enable them to concentrate on their business. From purchase and sales invoice control to full credit control and ad hoc letters. By these Companies having a part-time quality PA function, means they do not need to employ a full-time member of staff.Also providing IT Training, specialising in teaching the Basic/Intermediate Level user, on a range of software applications, including the Microsoft… Show more Providing essential business administration to Directors of small - medium Companies to enable them to concentrate on their business. From purchase and sales invoice control to full credit control and ad hoc letters. By these Companies having a part-time quality PA function, means they do not need to employ a full-time member of staff.Also providing IT Training, specialising in teaching the Basic/Intermediate Level user, on a range of software applications, including the Microsoft Office Suite or Company bespoke software. Show less

Providing Human Resources assistance to SME's who have no formal HR function. Main achievements:assisting several Companies with dismissals, ensuring they are guided through a Disciplinary process keeping within Employment Lawintroducing Appraisal Programmes for companies with varying number of Employees from 7 to 70Managing a small team of Employees running with the Virtual PA product within the CompanyI am also Company Secretary and therefore responsible for all the Company… Show more Providing Human Resources assistance to SME's who have no formal HR function. Main achievements:assisting several Companies with dismissals, ensuring they are guided through a Disciplinary process keeping within Employment Lawintroducing Appraisal Programmes for companies with varying number of Employees from 7 to 70Managing a small team of Employees running with the Virtual PA product within the CompanyI am also Company Secretary and therefore responsible for all the Company Administration. Show less

Promotion from Facilities and Human Resources Team Leader, initially covering Maternity leave, the responsibility becoming permanent in October 2002. During my time as HR Manager I was responsible for all aspects of Human Resources at all 3 sites (Leeds, Sheffield, Dunstable):Absence Monitoring - introduced a full monitoring process, working with managers performing Return to Work interviews etc which brought about a reduction in the Company absence rate from 16% to 6% within 6 months… Show more Promotion from Facilities and Human Resources Team Leader, initially covering Maternity leave, the responsibility becoming permanent in October 2002. During my time as HR Manager I was responsible for all aspects of Human Resources at all 3 sites (Leeds, Sheffield, Dunstable):Absence Monitoring - introduced a full monitoring process, working with managers performing Return to Work interviews etc which brought about a reduction in the Company absence rate from 16% to 6% within 6 months Redundancy - fully managed a programme of 40 redundancies, including counselling of all Employees involved in the process/at risk of redundancy, plus all administration thereofStaff Assessment programme including a training programme and presentations for all Managers and Directors and working with them closely through any dismissals Death of an Employee - working and counselling of Managers, colleagues and the family New starters/Leaver processStaff benefitsDisciplinary processAdvising the Board of Directors - attending Monthly Board MeetingCommunication with Finance Department re employee changesResponsible for/performance management of 7 permanent Facilities/Admin/reception staffRecruitment - dealing with Employment agenciesPsychometric Testing. Introduction of "Pay as you go" test scheme into Recruitment processLeavers Feedback - introduced Exit Questionnaire, to obtain true feedback on reasons for leavingHR documents and processes onto Company Intranet. Show less

Administering the Company's recruitment processes for both permanent and contract staff, maintaining accurate records and ensuring these are maintained and monitored in accordance with the Company's defined recruitment policy. Working closely with Recruiting Managers and Directors to ensure vacancies are correctly approved, processed and filled efficiently and swiftly as possible. The role includes maintaining a Preferred Supplier List (PSL); Detailed records of each vacancy's status are… Show more Administering the Company's recruitment processes for both permanent and contract staff, maintaining accurate records and ensuring these are maintained and monitored in accordance with the Company's defined recruitment policy. Working closely with Recruiting Managers and Directors to ensure vacancies are correctly approved, processed and filled efficiently and swiftly as possible. The role includes maintaining a Preferred Supplier List (PSL); Detailed records of each vacancy's status are maintained, with analysis produced for the monthly Board Pack. Show less

Managing a team of up to 200 agents processing accounts in busy call centre environment. Responsible for and performance management of 4 Team Leaders, 3 Team Co-coordinators and up to 10 floorwalkers. Management information was produced electronically and analysed daily to improve agent/TL and process performance. Quality Checking was to the highest standard with constant communication with Senior Managers re performance issues.

Responsible initially for 86 employees (reduced to 76 within 3 months) working on various tasks. Application Processing - up to 100,000 credit application forms per week received from stores (e.g. Currys, Debenhams, and Harrods); Internal and External Mail Distribution for 1500 employees; Payments processing, Direct Debits and other Data forms processing. Introduced volume measures, performance and Quality control, where previously none existed. Further reduction in team by release of 17… Show more Responsible initially for 86 employees (reduced to 76 within 3 months) working on various tasks. Application Processing - up to 100,000 credit application forms per week received from stores (e.g. Currys, Debenhams, and Harrods); Internal and External Mail Distribution for 1500 employees; Payments processing, Direct Debits and other Data forms processing. Introduced volume measures, performance and Quality control, where previously none existed. Further reduction in team by release of 17 employees (Sunday team) and tasks integrated into midweek team at no extra cost. Total savings in 6 months - £150,000 off 1999 plan. Show less

Within a busy Credit Reference Agency, promotion to Manager due to previous position's supervisory role having grown. Staff increased from 1 to 8 permanent members and up to 15 with temporary staff through new company acquisitions' data integration (e.g. Infocheck Infolink, HPI) Main duties were managing the team maintaining Customer Files: 60,000 accounts), price/product changes, Direct Debit maintenance.

Responsible for 2 members of staff maintaining Sales and Purchase Ledgers.