Fiona Jagger Email & Phone Number

Sheffield

We provide 1 to 1 and workshop IT training for Companies, on site at your offices. All our training is geared to your specific requirements and because we only teach what employees need to know - knowledge is retained.We are currently launching our remote Intranet based training portal, which will also be tailored to whichever subject you require your.

Providing essential business administration to Directors of small - medium Companies to enable them to concentrate on their business. From purchase and sales invoice control to full credit control and ad hoc letters. By these Companies having a part-time quality PA function, means they do not need to employ a full-time member of staff.Also providing IT.

Providing Human Resources assistance to SME's who have no formal HR function. Main achievements:assisting several Companies with dismissals, ensuring they are guided through a Disciplinary process keeping within Employment Lawintroducing Appraisal Programmes for companies with varying number of Employees from 7 to 70Managing a small team of Employees.

Promotion from Facilities and Human Resources Team Leader, initially covering Maternity leave, the responsibility becoming permanent in October 2002. During my time as HR Manager I was responsible for all aspects of Human Resources at all 3 sites (Leeds, Sheffield, Dunstable):Absence Monitoring - introduced a full monitoring process, working with managers.

Administering the Company's recruitment processes for both permanent and contract staff, maintaining accurate records and ensuring these are maintained and monitored in accordance with the Company's defined recruitment policy. Working closely with Recruiting Managers and Directors to ensure vacancies are correctly approved, processed and filled efficiently.

Managing a team of up to 200 agents processing accounts in busy call centre environment. Responsible for and performance management of 4 Team Leaders, 3 Team Co-coordinators and up to 10 floorwalkers. Management information was produced electronically and analysed daily to improve agent/TL and process performance. Quality Checking was to the highest.

Responsible initially for 86 employees (reduced to 76 within 3 months) working on various tasks. Application Processing - up to 100,000 credit application forms per week received from stores (e.g. Currys, Debenhams, and Harrods); Internal and External Mail Distribution for 1500 employees; Payments processing, Direct Debits and other Data forms processing..

Within a busy Credit Reference Agency, promotion to Manager due to previous position's supervisory role having grown. Staff increased from 1 to 8 permanent members and up to 15 with temporary staff through new company acquisitions' data integration (e.g. Infocheck Infolink, HPI) Main duties were managing the team maintaining Customer Files: 60,000.

Responsible for 2 members of staff maintaining Sales and Purchase Ledgers.