Fiona Fan

Fiona Fan Email and Phone Number

Spouse of the Non-Resident Ambassador of Malta to Thailand, Singapore and Malaysia @ Spouse of the Non-Resident Ambassador of Malta to Thailand, Singapore and Malays
Australia
Fiona Fan's Location
Hong Kong SAR, Hong Kong
Fiona Fan's Contact Details

Fiona Fan personal email

About Fiona Fan

I am a caring person with a sensitivity to people’s needs and concerns and an enthusiasm for learning. During my six years in the tourism and hospitality industry, I developed excellent communication skills with customers and problem-solving abilities. Over the past nine years, I have shifted my primary focus to the area of education and mental health, and the learning and self development never stopped. I got a Master’s degree in counselling from Monash University and a Master’s degree in marketing from the University of Salford, and attended certification courses related to child education and psychology. After an internship at Victoria Shanghai Academy as a school counsellor, I joined the learning support team as a shadow teacher for Y6 students and continue with my individual counselling with students. I would like to work to continue supporting students and their families through what I have learned and to enhance my professional development.

Fiona Fan's Current Company Details
Spouse of the Non-Resident Ambassador of Malta to Thailand, Singapore and Malays

Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malays

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Spouse of the Non-Resident Ambassador of Malta to Thailand, Singapore and Malaysia
Australia
Fiona Fan Work Experience Details
  • Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malays
    Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malaysia
    Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malays
    Australia
  • Victoria Shanghai Academy
    Shadow Teacher & School Counsellor
    Victoria Shanghai Academy Aug 2022 - Present
    香港特别行政区 香港
    School counsellor- maternity leave cover (Sep-Dec, 2022)
  • Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malaysia
    Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malaysia
    Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malaysia Aug 2015 - Present
    Hong Kong Sar
    I assist in organizing social and networking events in support of my husband's mission as non-resident Ambassador to three countries.
  • Victoria Shanghai Academy
    Shadow Teacher & School Counsellor
    Victoria Shanghai Academy Sep 2021 - Jun 2022
    Hong Kong Sar
    Part-time Shadow teacher (4 days a week);Volunteer School counsellor
  • Victoria Shanghai Academy
    School Counselor
    Victoria Shanghai Academy Jan 2020 - Jun 2021
    Hong Kong Sar
  • Embassy Of Malta
    Spouse Of The Ambassador Of Malta To The People’S Republic Of China
    Embassy Of Malta Aug 2013 - Aug 2015
    Beijing City, China
    During my husband's tour of duty in Beijing, I was heavily involved in organizing and participating in social, cultural, media and diplomatic events in support of his mission and within the context of the group of European Union Ambassadors' spouses. In July 2014, I planned and executed the itinerary for the wife and other family members of the Prime Minister during the latter's working visit to Beijing.
  • The Great Wall Sheraton Beijing
    Sales Manager
    The Great Wall Sheraton Beijing Jan 2011 - Dec 2012
    Beijing City, China
    The Great Wall Sheraton Hotel Beijing was the first 5-Star hotel of Starwood Hotels and Resorts Worldwide in Beijing, with 827 rooms, three restaurants and 1,700 sqm function space.- My primary responsibility was to develop existing business and new catering & M.I.C.E business through catering lead generation and M.I.C.E sales marketing.- Booked, sold, planned and coordinated all special social events while assuring the highest level of customer service, and ensuring that invoices… Show more The Great Wall Sheraton Hotel Beijing was the first 5-Star hotel of Starwood Hotels and Resorts Worldwide in Beijing, with 827 rooms, three restaurants and 1,700 sqm function space.- My primary responsibility was to develop existing business and new catering & M.I.C.E business through catering lead generation and M.I.C.E sales marketing.- Booked, sold, planned and coordinated all special social events while assuring the highest level of customer service, and ensuring that invoices presented to the client at the end of the event were correct. - Generated revenue, established new accounts, monitored booking space, booked repeat business while maintaining consistently high quality.-Collated and analyzed client requirements and information on competitors so as to create attractive promotion packages. Show less
  • Samantha Resort & Spa
    Sales Manager-North China
    Samantha Resort & Spa Feb 2009 - Jan 2011
    Zhangjiajie, China
    Samantha Resort & Spa is 5-Star deluxe hotel, with 120 rooms and 59 villas, a spa, three restaurants, five bars, a KTV building and four conference rooms. It can accommodate up to 550 guests, and employs 280 persons. -Set up the North China office in Beijing, and responsible for tour group and MICE business development with overseas and local travel agents, wholesalers, business chambers, associations and booking centers.-Built and maintained good relationships with clients and… Show more Samantha Resort & Spa is 5-Star deluxe hotel, with 120 rooms and 59 villas, a spa, three restaurants, five bars, a KTV building and four conference rooms. It can accommodate up to 550 guests, and employs 280 persons. -Set up the North China office in Beijing, and responsible for tour group and MICE business development with overseas and local travel agents, wholesalers, business chambers, associations and booking centers.-Built and maintained good relationships with clients and leveraged these relationships to contribute towards achieving the hotel’s business goals and to increase market performance. -Created suitable proposals for clients commensurate to their respective budgets, discussed and finalized contracts, followed up with event details and coordinated with multiple departments to ensure customer satisfaction, and chased timely payment.-Selected appropriate industry fairs and exhibitions for the promotion of the hotel, devised budgets, and participated at such events in a representative capacity.-Set up and managed relationships with media companies, and updated the hotel website.-Set up a Client Mailing System, and designed newsletters and other promotional materials.-Drafted the room pricing strategy for the hotel. Show less
  • China Travel Service Head Office
    Project Manager
    China Travel Service Head Office Mar 2008 - Feb 2009
    Beijing City, China
    Founded in November 1949, China Travel Service Head Office (“CTS”) was the first travel agency of new China. Over the last 60 years, CTS has become China’s leading comprehensive travel agency, whose business scope extends to inbound travel, outbound travel, domestic travel, business travel etc. with high annual tourist numbers. -Designed and developed tour products in accordance with latest market demand information and launched such products with planned publicity.-Designed… Show more Founded in November 1949, China Travel Service Head Office (“CTS”) was the first travel agency of new China. Over the last 60 years, CTS has become China’s leading comprehensive travel agency, whose business scope extends to inbound travel, outbound travel, domestic travel, business travel etc. with high annual tourist numbers. -Designed and developed tour products in accordance with latest market demand information and launched such products with planned publicity.-Designed personal tour products for customers’ special requirements; tracked service for quality assurance and dealt with reported emergencies.-Maintained good relationships with customers and suppliers; collected and analyzed customer feedback and other information so as to enrich tour product content and reduce costs while maintaining quality.-Coordinated the relations between service points, including accommodation, transport, meals, attractions and tour guide arrangement. Show less
  • Tumlare Corporation/Unl Beijing
    Indoor Sales
    Tumlare Corporation/Unl Beijing Apr 2006 - May 2007
    Beijing City, China
    UNL was established in 2000 with its first sales office located in Tokyo. This was followed by dedicated sales teams in Latin America and the USA, and subsequently across the Far East. UNL is the fastest growing inbound operator in Europe, with 8 operation offices in Europe including a multilingual Hotel Booking Centre and ann Administration Center in Copenhagen.-Prepared tour quotations, maintained contact with agents and clients; coordinated with the company’s Far East and European… Show more UNL was established in 2000 with its first sales office located in Tokyo. This was followed by dedicated sales teams in Latin America and the USA, and subsequently across the Far East. UNL is the fastest growing inbound operator in Europe, with 8 operation offices in Europe including a multilingual Hotel Booking Centre and ann Administration Center in Copenhagen.-Prepared tour quotations, maintained contact with agents and clients; coordinated with the company’s Far East and European offices, and ensured profit maximization and the reputation to the company.-Arranged business itineraries for overseas senior managers.-Paid frequent visits and maintained good relationships with Tourism Bureaus, associations of tourism professionals, and port of entry officials of the Beijing Public Security Bureau, etc.-Prepared meetings; cooperated with relevant departments and made all necessary service arrangements. Show less

Fiona Fan Skills

Tourism Business Development Resorts Revenue Analysis Training Customer Service Customer Satisfaction Hotels Sales Hotel Management Crm Budgets Business Travel Event Management Hotel Booking Time Management Pre Opening Catering Hospitality Industry Management Hospitality Management Marketing

Fiona Fan Education Details

Frequently Asked Questions about Fiona Fan

What company does Fiona Fan work for?

Fiona Fan works for Spouse Of The Non-Resident Ambassador Of Malta To Thailand, Singapore And Malays

What is Fiona Fan's role at the current company?

Fiona Fan's current role is Spouse of the Non-Resident Ambassador of Malta to Thailand, Singapore and Malaysia.

What is Fiona Fan's email address?

Fiona Fan's email address is fi****@****ail.com

What schools did Fiona Fan attend?

Fiona Fan attended Monash University, Hong Kong Society Of Counseling And Psychology, Association Montessori Internationale (Ami), Hong Kong University Of Professional And Continuing Education, Effective Parenting, The University Of Salford, Wall Street English School, Beijing University Of Agriculture, The Chinese University Of Hong Kong, The Chinese University Of Hong Kong.

What are some of Fiona Fan's interests?

Fiona Fan has interest in Early Education, Psychology, Yoga, Innovation In The Service Industry, Literature, Photography, Music, Digital Photography, Travel.

What skills is Fiona Fan known for?

Fiona Fan has skills like Tourism, Business Development, Resorts, Revenue Analysis, Training, Customer Service, Customer Satisfaction, Hotels, Sales, Hotel Management, Crm, Budgets.

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