Fiona J Keith Email & Phone Number

Edinburgh City, Scotland, United Kingdom

Edinburgh, United Kingdom

As an HR delivery facilitator, my role is to deliver engaging and effective training to a wide range and levels of bank staff on a variety of topics - from leadership and people management techniques to consultancy skills, and actively supporting and promoting internal career and learning development opportunities to staff across the bank.I'm also a Mental Health Awareness advocate at work, working with the Inclusion and Enable networks primarily promoting eating disorder and anxiety knowledge and understanding to help support colleagues in similar situations. Through self motivated learning I have created a facilitation session covering Self Compassion techniques which I am starting to promote and facilitate to Managers and teams around the bank as part of the overall RBS well-being strategy.

Gogarburn

My role involved the Regulatory sign off of Financial Promotions materials for Savings and Packaged accounts across all RBS brands including customer facing printed materials (letters/welcome packs/leaflets), posters, radio and TV adverts and digital marketing.I also used my intranet development expertise to redesign the Financial Promotions Approvals intranet pages and content to make it easier for stakeholders to work with us and manage queries in to the team better. This resulted in easier navigation and better use of the information and tools that submitters need to get Regulatory sign off of their promotions, and much positive feedback from users.Responsibilities: - Provide sign off and/or feedback for Financial Promotions materials, ensuring that they meet Regulatory standards set down for that product and the medium used- Ensure products are represented clearly and fairly to our customers to make sure they can make an informed decision regarding product choice- Engage with stakeholders involved in the design process (RBS Legal, Products, Marketing) early in projects to ensure a smooth sign off process and provide early Regulatory advice on proposed content- Establish and build strong stakeholder relationships to encourage positive collaboration on work- Remain abreast of current FCA regulations regarding Financial Promotions and apply these to marketing submissions- Educate Financial Promotion submitters when a non-compliant rating is given, so they can understand why it was rejected and what they need to include for a complaint sign off - Redesign and managed the team intranet pages, including the addition of an online enquiry form to allow submitters to quickly get small queries answered or arrange for a more formal discussion of larger planned projects to take place in a timely fashion

Edinburgh, United Kingdom

My role was within the RLI Pensions Marketing team, delivering key marketing campaigns, projects, print and digital collateral to support Royal London's business proposition.Key Responsibilities - - Manage and update a suite of materials, making sure they are up to date and compliant, for use with Independent Financial Advisers, Employers and customers. This includes presentations, guides, leaflets, internal and external websites and tenders.- Written and developed a variety of communications, often explaining complex concepts in simple English for use with various audiences. For example, helping support the communication of the recent Government changes to pensions and promoting the use of Pension Wise to customers. - Review and manage the face to face IFA meetings and coordinate key stakeholders in the Sales and Marketing departments to ensure a more efficient and cost effective process.

Gogarburn

Seconded role to support the launch of a new HR team structure and rebrand/rewrite existing internal communications related to Employment Law and Policies.Key Responsibilities - • To manage and rewrite the Policy & Advice communications to RBS employees to reflect the new HR People Services brand and to make them simple and easy to understand – over 300 documents in total for 67,000 staff UK based.• Manage the rebranding process and P&A stakeholders expectations, making sure all key sign off stakeholders have been identified, as well as any potential bottlenecks and risks and removing these in the process where possible• By working closely with SMEs, making sure Employment Law is being adhered to during the rewriting and meets the needs of the customer as well as the policy ownersSuccesses - • Managed project workflow between myself and the P&A SMEs to make sure there were no bottlenecks or reducing them as much as possible• Successfully completed the full rewrite on 115 priority 1 P&A letters ahead of launch, as well as rebranding all other communications with HR People Services

Gogarburn

Seconded role supporting a global HR transformation programme and the communications required throughout the Divisions and Regions.Key Responsibilities - • Engage, build and maintain effective relationships with key stakeholders (wider HR, I&C, Divisional and Regional Reps). Supporting the programme and the broader HR community with well written, easy to understand communications• Support the Comms manager with Comms Plan and Key Message Register• Build successful relationships with programme Comms reps, giving them advice and guidance where necessary, and drafting simple effective Comms to support their deliverablesSuccesses• Reformatted and updated the Key Message Register into a purposeful and useful tool for the Divisions to base their messages from. This reduced queries into the team improving work efficiency.• Proposed and managed a restructure and rewrite content of MiE programme intranet microsite • Successfully introduced new interactive newsletters for Divisional and Learning reps to allow quick and easy access to key comms information• Built a strong network of contacts and managed multi-leveled stakeholders for communication updates• Continued to ffacilitate Insights Discovery workshops and follow ups to MiE teams

Gogarburn

Key Responsibilities - • Manage the Learning courses and budget for members of the team• Projects - Support all staff on governance including PCC and DMG minutes, AYIC audits, updating team matrix monthly and other ongoing governanceSuccesses - • Developed and implemented a rolling Comms plan and key message register for HR Lean and Process Management• Conducted an Inisghts Discovery Learning Needs Analysis within the team, followed by the development of bespoke training & learning plan and activities to meet the ongoing needs of the team. Running multiple sessions over 2 locations (Edinburgh & Manchester)• Developed and embedded bespoke team training to make sure the team correctly manage their project governance in line with the rest of the transformation programme

Gogarburn

Responsible for BAU communication support throughout the department, creative design SME, event support and management, intranet gatekeeper, Learning support and development.Successes - • Designed and produced a Risk booklet to external publishing standards, which was distributed to all UK Retail staff including Branch staff (approx 3,000). Design work would normally be externally sourced, saving approx £2K.• Intranet Gatekeeper for UK Retail Risk intranet approx 10,000 pages, authorising and validating change requests, as well as page development and design• Edited, managed and published the department Exchange magazine.• Organised and managed UK Retail Risk Induction sessions for new staff. Booked facilities, managed speakers, video conferencing, gathering feedback and presented this to speakers for future improvements• After the initial Insights Discovery workshops, based on learning needs analysis I developed bespoke learning follow up sessions to make sure it was embedded within the business and meeting customer needs• Recognition Champion – completed a needs analysis within the department to develop and design and new recognition scheme. Once proposal was agreed by senior management, I designed and published the supporting internal intranet pages and online forms

Gogarburn

Successes - • Intranet Gatekeeper to Retail, Wealth & Ulster internal intranet pages c. 16,000 pages. Responsible for making sure that the pages were being updated correctly, in a timely fashion and by staff authorised to do so, while staying in line with Financial Law. Also managed potential projects and acted as they key point of contact between the business content owners and the intranet team.• Production and management of Divisional Exchange magazine. This included managing contributors and their timelines, editing, managing sign off and publishing using InDesign onto the internal intranet site.

Interactive Media Design, The Emergence Of Interactive Digital Communications In The Modern Environment., Degree

I attended the first year of this new course which split study between Duncan of Jordanstone Art School and the Computing department..

Education record