Fiona Kelly Qfa Email & Phone Number

Ireland

Dalkey, Co. Dublin

* Customer relationship management; focusing particularly on customer retention and quality customer service enabling the branch to reach agreed sales objectives * Opening personal, youth and deposit accounts; ensuring KYC and AML procedures are adhered to * Mortgage advisor training; meeting up to five potential clients per week – undergoing the product.

Dun Laoghaire, Co. Dublin

• Role included:
• Supervisor of over 30 staff
• Complaint management
• Enforcing company policies
• Front office administration, cash handling and end of day cash up operations
• Marketing; building and managing social media at local level

Dalkey, Co. Dublin

Operating tills and completing transactions, constant customer engagement including dealing with queries, stock presentation, team work, training-in new staff.

Kingston, Jamaica

I worked in the marketing department for 4 weeks as a summer intern.

Professional Diploma In Financial Advice (Qfa)

Bachelor Of Science (B.Sc.), Marketing, 2.1 (Second Class Honours, Upper Division)

Activities and Societies: St. Vincent de Paul Final year dissertation: "Does strategic corporate social responsibility (CSR) impact on an.

International Exchange, Marketing/International Business, 1.1

Activities and Societies: International Business, Advertising, Personal Selling and Retail Management

Leaving Certificate