Fiona Thompson Email & Phone Number

Sydney, Nsw, Au

Abingdon, England, Gb

Abingdon, England, Gb

Lead the Communications and Engagement practice for NSW/ACT, including team management and positioning in the local market. Lead delivery of best practice communication and engagement for clients. Drive a positive, high performing culture within the team. Manage team resourcing and utilisation, learning and development and performance. Deliver industry leading services, balancing commercial, growth and market implications.

Abingdon, England, Gb

Parramatta, New South Wales, Au

Lead Sydney Water's Customer & Community Engagement. Lead a team of talented customer and community engagement professionals to deliver best practise engagement on capital and operating programs. Influence business partners to adopt sound community and stakeholder engagement practises. Ensure our customers' views are considered as we plan, build, operate and deliver services to Greater Sydney, the Illawarra and Blue Mountains.

Parramatta, New South Wales, Au

Lead and develop a team of communications professionals. Develop strategic internal and external stakeholder communication plans and manage business communication initiatives to protect and promote reputation, identify issues and deliver strategic communication advice and early planning for Customer Delivery and Finance divisions. Partner with General Managers and heads of function to identify and deliver major group communication and stakeholder issues management plans that support, contribute to and are aligned with corporate strategy. Manage a team of communication and engagement professionals to deliver these plans, including community and stakeholder engagement plans for complex projects, employee engagement and business communications initiatives.

Parramatta, New South Wales, Au

Monitor and scan the external environment (media, social and political) for emerging issues and trends, and advise the business on the best approach to managing emerging issues and business risk. Work collaboratively with other areas of the business to respond to media issues and opportunities, including preparation of key messages, media statement, alerts and releases. Act as a general media spokesperson and share on call duties. Work closely with the Minister’s office and develop relationships with counterparts in other agencies including regulators. Prepare briefing materials for government stakeholders, including the Portfolio Minister’s office and Members of Parliament.

Parramatta, New South Wales, Au

Develop, manage and implement community and stakeholder engagement strategies for complex, high risk projects with significant regulatory oversight. Act as a trusted advisor to other areas within Sydney Water, providing strategic community relations advice. Supervise employees and contractors to ensure the team meets deliverables. Work with cross divisional, multi-discipline teams to successfully manage project risks in the growth and wastewater treatment plants portfolios. Protect and promote Sydney Water’s reputation by managing strategic issues and identifying proactive positive media opportunities. Identify and provide advice for managing issues and maintaining reputational key performance indicators.

Parramatta, New South Wales, Au

Develop and implement community and stakeholder engagement plans for construction projects in the Growth and Wastewater Treatment Plants program. Build and maintain effective relationships with community and stakeholders during planning and construction. Coordinate, monitor and report on engagement activities to ensure legislative and regulatory approval requirements are met. Prepare written material for community and stakeholders. Evaluate the effectiveness of engagement activities and recommend opportunities for improvement. Advise and support the Corporate Public Affairs team in responding to media and ministerial enquiries.

Port Macquarie, New South Wales, Au

Work with senior management to identify communication requirements, develop and implement communication strategies and mitigate risk to the business. Review, research and write timely, quality communications materials for a diverse range of internal and external audiences. Manage safety communications including development and implementation of internal communications programs designed to reduce workplace injuries and supported delivery of the Public Electrical Safety Awareness Plan.Selected achievements: Helped Essential Energy reach its best injury performance results ever and maintain its position as the best performing electricity business in NSW through development and implementation of targeted safety specific messaging and programs, including redevelopment of Toolbox Talks. Redeveloped organisational templates for key internal communications channels across the business, increasing effectiveness and streamlining format to ensure effective message delivery. Produced, edited and delivered Essential Energy’s Annual Report, significantly reducing design and production costs.

Port Macquarie, New South Wales, Au

Manage network media opportunities across the organisation, identifying and researching Ministerial and Executive management media opportunities and take a leading media role providing specialist advice to maximise the success of integrated marketing and communication campaigns. Research, write and distribute timely, quality media releases and articles to increase Essential Energy’s corporate and regional profile. Monitor, track and analyse media results and trends, provide specialist advice and monthly reports, and research competitor and like-business media activity. Manage strategic alliances with regional media including editors, journalists and chiefs of staff, to capitalise on opportunities and enhance positive media coverage.Selected achievements: More than doubled the monthly average for positive network media stories, helping position Essential Energy as a leading regional employer and network business. Coordinated Ministerial media opportunities for NSW and Federal politicians, managing media, ensuring smooth event running and developing and providing talking points for government contacts, as well as Essential Energy’s Managing Director and Executive. Managed the tender process for Essential Energy’s media monitoring service, leading to significant savings in monitoring costs.

Coordination of regional sponsorship, including budget management, strategic planning, proposal assessment and beneficiary relations. Event and project management for sponsorship, community and ministerial events. Internal communication in a variety of mediums including online, verbal and written. Media liaison, including production and distribution of media releases. Stakeholder relations, including local and state government representatives, media and community organisations. Development of signage and advertising for press and broadcast.Selected achievements: Developed strong working relationships with local government representatives, including council Mayors and General Managers, to allow easier resolution of issues including power reliability, streetlighting and billing. Coordinated crisis management response on a variety of occasions, including stakeholder liaison, Ministerial briefings, media updates and community communication, most notably when rural areas were without power for up to five days.

Masters Of Business Administration - With Distinction, Marketing

Bachelor Of Arts (Ba), Communications (Public Relations And Organisational Communication)