Fiona Lam Email & Phone Number

London, Gb

London, United Kingdom

• Extensive use of outlook, manage email correspondence and action items when necessary• Provide full administrative support for internal and external parties.• Assist sales/production manager with daily tasks.• Internal daily calendar management.• Prepare, schedule and organise meeting rooms and conference calls. Arrange team and client meetings materials.• Minutes taking at team meetings and distributed with action points.• Sole responsibility for designing, compiling and producing weekly team reports.• Database management ensuring data is correct, up to date and valid • Data research and information sourcing from internal and external sources. • Prepare and issue PO to clients and suppliers via internal company system software.• Produce info packs for clients & key stakeholder that are tailored by requirements.• Ensure all incoming and outgoing invoices are carefully dealt with and challenge any unnecessary invoices/penalty charges.

London, United Kingdom

• Assist with initial company start up• Assist company director with vital daily business operational tasks.• Inbox management, dealing with high volume emails• Manage global travel arrangement, ie hotel booking, travel schedules and create itineraries.• Product sourcing and communications with oversea suppliers for business opportunities• Manage PO deliveries and payment terms with oversea suppliers. Ensuring all stages of the import process is hassle free and on time. • Manage PO re-orders, invoices and inventory count via a spreadsheet system I personally designed.• Budget and forecast planning.• Maintain good relationships with suppliers and customers, responding to any daily requests and enquiries via email or telephone.• Assist with logistics and collate required paperwork for shipment landing.• Type and edit social media posts and marketing material.• Ensure all products are translated and labelled correctly. • Research for exhibition/events and contact event organizer for business opportunities. • Attend local and European trade shows, organize setup and assist with trade sales.

London, United Kingdom

Responsibilities and contributions:• BHS and John Lewis accounts, on ladies lingerie with annual turn over of 2 millions.• Presenting sales forecasts and figures on all flow line styles for both accounts.• Controlling stock levels based on forecasts for the season.• Gathering information on customers' reactions to products• Handling production problems as they arise• Maintains good customer relationships, responding to daily requests and enquiry.• Reporting to Account manger on daily basis• Ensure Merchandiser Admin is on track with daily tasks.• Monitor daily call off against forecast and ensure all invoice received in timely manners.• Maintain Critical path, ensure all events complete on time.• Negotiate order delivery and requirement with factory.• Ensure all incoming and out going invoices is carefully dealt with and challenge anyunnecessary invoices/penalty charges.• Attend fortnightly external customer Critical path meeting.• Host weekly Critical path meeting with internal team and vendors.• Enhances merchandising skills and commercial awareness by accepting ownership foraccomplishing new and different requests; exploring opportunities to add value to jobaccomplishments.

• Routine meeting and report in with Senior Merchandiser on daily basis.• Analyse daily reports of production and allocation of stock level.• Oversee Critical path and resolve any issue to overcome any delay. • Attend internal and external meetings with Production and Sales team to maximise sale potential.• Maintain good communication with off shore factories, Buying offices and clients.• Re-invented and adjusted flow reports structure to enhance effective data input.• Implemented new method of monitoring offshore data report for increasing productivity and reducing time loss in error communication.

• Process client orders through FastReact and CIMs program system.• Assisting the Sales Manager and the Senior Merchandiser on different accounts and with daily tasks.• Draft contracts and presentation letters.• Assist in the preparation of costings and update on CMS.• Samples sending and maintain sample log.• Flag any production issues to Production Manager or Sales Manager.• Review final order quantities and highlight any discrepancies.• Attend internal meetings with Production, Development and Sales and distribute minutes.