Fiona Lam Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Working client-side with Commonwealth Bank of Australia's workplace technology projects.
• Experienced in documenting business requirements, process maps, project schedules and ensuring the delivery of solutions meets stakeholder expectations.
• Assisted in delivering a project that centralised CBA’s building access systems across all commercial offices which provided the client with extensive analytical capabilities used for space planning and workplace.
• Worked with external vendors to improve building access software through identifying bugs and software enhancements, conducting UAT and overseeing the deployment of fixes in the production environment.
• Improved security processes through standardising building access and reporting procedures and developing a new after-hours visitor process.

Sydney, Australia

• Increased networking and collaboration opportunities between DXC Technology and its strategic partners by managing sales enablement events, with approximately 500 attendees across Australia & New Zealand.
• Forecasted sales revenue through analysing Salesforce data and presenting updates to senior sales leaders.
• Improved accuracy of forecasted revenue by analysing Salesforce data hygiene and standardising sales education by designing and conducting Salesforce training for new hires.
• Prepared and issued sales commission letters.
• Resolved sales compensation queries by liaising with sales staff and the finance team ensure the correct credits were flowing through.
• Ensured sales queries were resolved in a timely manner through managing tickets raised in Jira.

Sydney, Australia

• In this role, I was supporting various senior project managers and service delivery managers in DXC Connect. My responsibilities included:
• Prepared PowerPoint packs, monthly incident and service level performance reports.
• Collaborated with project managers to document the risks, issues, assumptions and dependencies of various infrastructure projects.
• Recorded and distributed the minutes of weekly progress meetings and followed up with stakeholders to ensure outstanding actions were closed.
• Forecasted project cost & resource allocation and conducted analysis against the actuals.Consulting & Sales
• Assisted in writing, editing and submitting tender responses and pre-qualification applications.

Sydney, Australia

• Founded in 2014, HomeHello (now UrbanYou) is a technology platform that allows households to book home services reliably and quickly.
• Developed and administered quality assurance processes to ensure the quality and consistency of cleaner performance.
• Analysed cleaner trends and recruitment processes and identified methods to improve cleaner acquisition and retention.
• Recruited and managed over 100 cleaners in Western and Southern Sydney.
• Created training content for the HomeHello cleaner mobile application.
• Mentored interns and ran debrief sessions to discuss their development in the role.

Bachelor Of Commerce (International), Accounting And Finance

Study Abroad Program, International Relations And Affairs

Activities and Societies: LUU Backstage Society, Intergreat I completed a Study Abroad program at the University of Leeds from 2014.

Higher School Certificate, Atar: 98.65