Fiona Lam Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Working client-side with Commonwealth Bank of Australia's workplace technology projects.• Experienced in documenting business requirements, process maps, project schedules and ensuring the delivery of solutions meets stakeholder expectations.• Assisted in delivering a project that centralised CBA’s building access systems across all commercial offices which provided the client with extensive analytical capabilities used for space planning and workplace optimisation.• Worked with external vendors to improve building access software through identifying bugs and software enhancements, conducting UAT and overseeing the deployment of fixes in the production environment.• Improved security processes through standardising building access and reporting procedures and developing a new after-hours visitor process.

Sydney, Australia

• Increased networking and collaboration opportunities between DXC Technology and its strategic partners by managing sales enablement events, with approximately 500 attendees across Australia & New Zealand.• Forecasted sales revenue through analysing Salesforce data and presenting updates to senior sales leaders.• Improved accuracy of forecasted revenue by analysing Salesforce data hygiene and standardising sales education by designing and conducting Salesforce training for new hires.• Prepared and issued sales commission letters.• Resolved sales compensation queries by liaising with sales staff and the finance team ensure the correct credits were flowing through.• Ensured sales queries were resolved in a timely manner through managing tickets raised in Jira.

Sydney, Australia

In this role, I was supporting various senior project managers and service delivery managers in DXC Connect. My responsibilities included:• Prepared PowerPoint packs, monthly incident and service level performance reports.• Collaborated with project managers to document the risks, issues, assumptions and dependencies of various infrastructure projects.• Recorded and distributed the minutes of weekly progress meetings and followed up with stakeholders to ensure outstanding actions were closed.• Forecasted project cost & resource allocation and conducted analysis against the actuals.Consulting & Sales• Assisted in writing, editing and submitting tender responses and pre-qualification applications.• Performed client-side inspections and gathered data for a Public Sector Consulting engagement.• Drafted the final report and provided statistical analysis used to support DXC’s findings.

Sydney, Australia

Founded in 2014, HomeHello (now UrbanYou) is a technology platform that allows households to book home services reliably and quickly. • Developed and administered quality assurance processes to ensure the quality and consistency of cleaner performance.• Analysed cleaner trends and recruitment processes and identified methods to improve cleaner acquisition and retention.• Recruited and managed over 100 cleaners in Western and Southern Sydney.• Created training content for the HomeHello cleaner mobile application.• Mentored interns and ran debrief sessions to discuss their development in the role.

Bachelor Of Commerce (International), Accounting And Finance

Study Abroad Program, International Relations And Affairs

Activities and Societies: LUU Backstage Society, Intergreat I completed a Study Abroad program at the University of Leeds from 2014.

Higher School Certificate, Atar: 98.65