Fiona L. Email & Phone Number

Kowloon, Hong Kong

Hong Kong Sar

• Assisting the general manager with daily administrative tasks.• Contributing to marketing strategies, executing online marketing campaigns, and managing social media and SEO.• Providing support to customers by promptly responding to online inquiries.

Hong Kong Sar

• Translated product descriptions from English to Japanese.• Utilized tools such as Google Analytics and Facebook Ads to support online marketing campaigns, eDM, and manage SEO.• Provided comprehensive administrative support to the manager, including generating quotations and report, etc.• Excelled in customer service for predominantly Japanese customers (95%) by responding to email inquiries in a professional manner.

Vancouver, British Columbia, Canada

• Provided translations and subtitling services for works such as books and movies, from Japanese to Chinese.• Offered tour guide services to Japanese travelers visiting Canada.

Hong Kong Sar

• Assisted the manager assistant with daily administrative tasks, including translations from Japanese to English and handling phone calls in Japanese.• Provided IT support, working with various platforms such as HTML, Wix, WordPress, and Jimdo to build and update websites, and troubleshoot technical issues with finesse.• Assisted Japanese clients in opening bank accounts in Hong Kong.

Japan

• Contributed to product design.• Performed product photo-shooting and editing, ensuring that all images accurately represented the brand and its quality.• Developed and implemented online marketing strategies, including managing social media platforms, and overseeing online advertising campaigns.• Maintained the company website and regularly updated content.• Provided customer service by promptly responding to inquiries and resolving issues.

• Expanded the customer base through cold calling.• Assisted the head manager in serving clients and answering inquiries.• Prepared highly customized financial plans and necessary paperwork to ensure all client needs were met.

Vancouver, Canada Area

Marketing, branding, promoting and advertising the club and club events.

Assisting Art & Graphic Director in designing official club posters, membership cards, and other print media using Photoshop and graphic design applications

• Enhanced customer flow by utilizing persuasive communication skills and effective presentation skills to introduce products• Increased efficiency of the Human Resource Management by 40% through assisting freshmen training, introducing the company, duties and products to new hires, and teaching product presentation and marketing techniques• Duties: 1. Exploit new customers 2. Product presentation 3. Arranging interviews 4. Training freshmen(sales) 5. Assistant of business development manager(similar to secretary) 6. Clients following

• Improved efficiency of Marketing Department by 35% through designing and producing surveys, as well as doing market researches in order to expand the client base• Duties: 1. Helper in promotional events 2. Exploit new customer

Bachelor Of Commerce, Marketing

Activities and Societies: • Arts & Graphics Executive in UBC YOURS Student Association • Vice President Marketing in UBC Quant Club •.

Commerce

Activities and Societies: the Game Society (facebook group: http://www.facebook.com/group.php?gid=156461653977), Entrepreneur Club.

Google It Automation With Python Professional Certificate, Information Technology