Fiona Liew Yin Yin Email & Phone Number

Montreal, Quebec, Canada

• Manage departmental SAP activities (SAP PTP Specialist and SAP OTC Specialist)- Review and process vendor invoices.- Provide SME expertise in SAP PTP (Procure-to-pay) and OTC (Order-to-cash).- Manage record keeping for contract-related documentation, OTC: Contracts and invoicesPTP: PR, Contract, PO, GR• Take care of the actions related to overseeing and executing the invoicing process for airlines and other FDS Customers.• Organize, and perform the billing runs by helping process the rejection of files that could not be invoiced, arrange and ensure the distribution of the invoices, or overview the availability of the data for the invoicing to start on time and be completed without incidences.• Manually raise invoices, out of orders or contracts when they cannot be processed along with the monthly billing due to business or technical reasons.• Manage team Salesforce Level 3 support queries - provide escalation support to Customer Service or other departments regarding invoicing and collection tasks (ie: process credit notes, billing-related information, and providing customer balances (SOA)).• Assist and provide support on the maintenance of the price list and product portfolio to have it up to date and in use for the invoicing process to airlines and GSSAs for ISS activities.• Help with the analysis of IATA Settlement System prices and revenues.• Participate and collaborate in the area projects to drive enhancement in the invoicing, collection, and reporting processes.• Produce operational reports on revenue, participation, suppliers, and Data Processing Centre (DPC) information• Identify potential system enhancements, provide input into the business requirements, and support in performing testing for new enhancements or bug fixing.• Assist in revenue collection activities to help bring bad debt value down.• Training of new coworkers in operations processes (customer service query management) and SAP system skills.

Geneva Area, Switzerland

1. Act as the Central helpdesk point of contact for 2nd and 3rd level of DP support raised to the Central DP Management team. • Work in coordination with the DP operational team to improve the Sealesforce usage. Show improvement of usage of SF for CSR and ACR, and quality of content.2. Monthly Report Production on Application Change Requests usage and costs.• Provide monthly breakdown of expected development charges per supplier.3. BSPlink Central support.• Prepare DP and monthly BSPlink Newsletter.4. Process OTC global orders for global accounts using SAP (OTC).5. Processing of Suppliers’ invoices in SAP (PtP)• Ensure expansion of data files are completed and all errors identified and reported by SAP are being addressed to allow full data expansion.• Interact with Suppliers on any issues reported,• Reconcile charges for ADM against ACR quotation and report any deviation to Manager Systems (Operation team.• Work with SAP BT and supervisor in developing reporting in SAP to better monitor evolution of WK , PO.5. Maintain Data Processing Center data in SAP• Ensure accuracy of Suppliers data in SAP to support validation of bookings related to DPC and BSPlink services (material data, reported volumes as well as Suppliers’ details)• Ensure that PR and contract content are accurate and updated yearly with new pricing (when indexation applies)• Ensure that value of this WK/PR is sufficient to cover upcoming charges (to be checked every month after issuance of POs)• Support creation of new SAP material or recycling of existing material reference to ensure that all services provided by DPCs are reported as required under the ASRV/STATS.6.Department Administration.• Adhoc administrative support to the Director – Travel bookings and Business Expense Reports.• Adhoc support to department in organizing meetings (RPM, Team meetings).

Geneva, Switzerland

Assisted the Manager, Airline Participation Management and the team with any administrative matters, related to centralization of Airline Form of Concurrence, Counter Indemnity Agreements and IBCS.

Geneva Area, Switzerland

Position Level : ManagementSpecialization : Butler (Customer Service)Industry : Aviation (Hospitality)Work Description :My job functions cover: (Additional from my previous Butler Experience)Operate in-flight entertainment systems.In charge of the wellbeing of the customer with coordination and excellent communication with Pilot & Co-Pilot.Responsible for cleanliness of private jets, ensuring that pantry and guest amenities are well stocked and properly maintained.Ensuring high-end passenger service with a keen eye for detail by presenting the ultimate level of in-flight care in the form of exemplary meal services including wine, appetizers, multiple course meals, sumptuous desserts, and more.

Central Singapore

Position Level : ManagementSpecialization : Butler (Customer Service)Industry : HospitalityMy job functions cover: (Additional from my previous Butler Experience)Responsible of training and supervising new butlers.In charge of directing Room Attendants and Room Service through coordination and excellent communication.Ensuring the inventory of all equipment with the Pantry and Guest rooms are accurate and properly maintained.Provided professional, advisory and executive support service to the Chief Butler, assisted in meeting strategic goals of rooms division.

Singapore

Responsible for welcoming all guests who arrives at the restaurant.Ensures guests are happy with the service and meal provided, resolves guest complains should there be any.Ensuring the cleanliness and presentation of hostess stand.Managing buffet tags. (Create, edit, print, cut, store)In charge of updating reservations for the restaurant.Establish good relationship with all guests, identify and recognize regular guests.Creates list of regular and Very Important Person guests along with their preferences and habit.Responsible for upholding restaurants image at all times by ensuring that all colleagues adhere to the company’s grooming standards.Taking charge of training new Guest Relations Officers and ensuring that they perform their duty up to required standard of the restaurant.

Singapore

Responsible for residents' well being and comfort.Ensure that resident’s suites are immaculate at all times.Attending to resident’s requests, plans and organizes resident’s itinerary.While servicing suites, take note of resident’s preferences, habits and update in Fidelio.Anticipate resident’s needs and wants and providing seamless service to resident.Surprises resident especially those who celebrates special occasion, ensure they always have memorable stay.Establish good relationship with resident and enhance resident’s loyalty.Taking care of fruit ordering for residents use. Ensuring a suitable amount is ordered in proportion to future estimated occupancy.Produce daily mini bar sales report. Ensuring master mini bar is well-stocked at all times.Assisting in all areas of hotel.

Master Of Business Administration (M.B.A.), Human Resources Management, Summa Cum Laude

Master Of Business Administration (M.B.A.), Tourism & Leisure Management, Summa Cum Laude

Bachelor'S Degree, Bba

Summa cum Laude, MBA, dual major in Tourism & Leisure Management and Human Resource Management

Pass With Merit, Diploma In Hospitality Management (Hotel Management)

Activities and Societies: President of Music Society 2004 Member of English Language Debate Team 2004Diploma in Hospitality Management.

A, English And Mathematics