Fiona Liew Yin Yin Email & Phone Number

Montreal, Quebec, Canada

• Manage departmental SAP activities (SAP PTP Specialist and SAP OTC Specialist)- Review and process vendor invoices.- Provide SME expertise in SAP PTP (Procure-to-pay) and OTC (Order-to-cash).- Manage record keeping for.
• Take care of the actions related to overseeing and executing the invoicing process for airlines and other FDS Customers.
• Organize, and perform the billing runs by helping process the rejection of files that could not be invoiced, arrange and ensure the distribution of the invoices, or overview the availability of the data for the.
• Manually raise invoices, out of orders or contracts when they cannot be processed along with the monthly billing due to business or technical reasons.
• Manage team Salesforce Level 3 support queries - provide escalation support to Customer Service or other departments regarding invoicing and collection tasks (ie: process credit notes, billing-related information, and.
• Assist and provide support on the maintenance of the price list and product portfolio to have it up to date and in use for the invoicing process to airlines and GSSAs for ISS activities.

Geneva Area, Switzerland

• 1. Act as the Central helpdesk point of contact for 2nd and 3rd level of DP support raised to the Central DP Management team.
• Work in coordination with the DP operational team to improve the Sealesforce usage. Show improvement of usage of SF for CSR and ACR, and quality of content.2. Monthly Report Production on Application Change Requests.
• Provide monthly breakdown of expected development charges per supplier.3. BSPlink Central support.
• Prepare DP and monthly BSPlink Newsletter.4. Process OTC global orders for global accounts using SAP (OTC).5. Processing of Suppliers’ invoices in SAP (PtP)
• Ensure expansion of data files are completed and all errors identified and reported by SAP are being addressed to allow full data expansion.
• Interact with Suppliers on any issues reported,

Geneva, Switzerland

Assisted the Manager, Airline Participation Management and the team with any administrative matters, related to centralization of Airline Form of Concurrence, Counter Indemnity Agreements and IBCS.

Geneva Area, Switzerland

Position Level: ManagementSpecialization: Butler (Customer Service)Industry: Aviation (Hospitality)Work Description:My job functions cover: (Additional from my previous Butler Experience)Operate in-flight entertainment systems.In charge of the wellbeing of the customer with coordination and excellent communication with Pilot & Co-Pilot.Responsible for.

Central Singapore

Position Level: ManagementSpecialization: Butler (Customer Service)Industry: HospitalityMy job functions cover: (Additional from my previous Butler Experience)Responsible of training and supervising new butlers.In charge of directing Room Attendants and Room Service through coordination and excellent communication.Ensuring the inventory of all equipment.

Singapore

Responsible for welcoming all guests who arrives at the restaurant.Ensures guests are happy with the service and meal provided, resolves guest complains should there be any.Ensuring the cleanliness and presentation of hostess stand.Managing buffet tags. (Create, edit, print, cut, store)In charge of updating reservations for the restaurant.Establish good.

Singapore

Responsible for residents' well being and comfort.Ensure that resident’s suites are immaculate at all times.Attending to resident’s requests, plans and organizes resident’s itinerary.While servicing suites, take note of resident’s preferences, habits and update in Fidelio.Anticipate resident’s needs and wants and providing seamless service to.

Master Of Business Administration (M.B.A.), Human Resources Management, Summa Cum Laude

Master Of Business Administration (M.B.A.), Tourism & Leisure Management, Summa Cum Laude

Bachelor'S Degree, Bba

Summa cum Laude, MBA, dual major in Tourism & Leisure Management and Human Resource Management

Pass With Merit, Diploma In Hospitality Management (Hotel Management)

Activities and Societies: President of Music Society 2004 Member of English Language Debate Team 2004Diploma in Hospitality Management.

A, English And Mathematics