Fiona Lillis Email & Phone Number

Ireland

Ireland

Ireland

County Cork, Ireland

syncreon manages supply chain synergies for global premier brands; across Technology, Automotive, Consumer Home Products, Healthcare OEMs, Medical Technology and Industrial OEMs. We provide specialized logistics, operational excellence and value added solutions in: Fulfillment, eCommerce & Value-Add Solutions, Manufacturing Support and Assembly Services, Export Packing, Transportation Management and Reverse, Repair & Service Parts.I am currently working as part of the Customer Excellence Pillar, supporting the Company's transformational activity to define 'the syncreon Way'.

Cork, Ireland

syncreon is a global provider of advanced supply chain services that can be tailored to create unique solutions for our customers. We offer a full range of 3PL and 4PL services in an asset- light business model to provide inbound, outbound, fulfilment, transportation management, and aftermarket logistics services. We have developed long-standing customer relationships and have served the premier brands within the Technology and Automotive industries for over 40 years.

Cork

Clonakility

Key Achievements- EMEA Project Manager for a project involving the integration of a UK company acquisition into the European Headquarters in Cork. This was an 18 month customer focused project which was completed successfully while maintaining revenue targets. This involved working with the acquired company and their customers directly along with PGi staff and third parties.- Successfully managed a large partnership migration project with a Telecoms provider. This was a cross functional team project for the Nordic region migrating to PGi in Cork. - Drove the sales process for this alliance leading too business growth and efficiency gains. - Redesigned the web sales & customer service process resulting in reduced cycle times and cost savings.Key Responsibilities: - Analysed account data and identified customer trends which ensured capacity and process ran at optimal efficiency levels.- Worked directly with Sales Managers providing support and customer interaction as required.- Generated monthly customer account analysis reports and present to senior management team.- Communicated directly with key customer accounts on new implementation projects.- During migration projects, work closely with the Account Mangers and customers directly.- Managed new customer implementation projects through project lifecycles.- Project managed the overall operational relationship with assigned new customers.- Rationalized the end to end process to provide an optimal service experience for PGi’s partners and customers across EMEA, India & Canada.- Worked with process owners to identify, prioritize and drive process improvements that contributed to cost savings and improved quality of service..

Achievements/Results:- Achieved 100% on time delivery for Customer Orders within the agreed SLA.- Established an effective relationship with assigned customers.- Successfully led the Customer Focus Teams and managed quarterly business reviews with the customerKey Responsibilities: - Proactively resolved any customer care issues.- Managed weekly communication with all customer contacts.- Drove all customer service and satisfaction initiatives internally.- Managed the order / forecast commit process.- Managed the customer in relation to revenue expectations.- Managed the existing product price change process.- Resolved all customer Excess & Obsolete and Accounts Receivable.- Liaised with the quality function for root cause analysis of customer quality issues.- Supported operations in all customer related activities.

Limerick

Program Manager for EMEA (Europe Middle East & Africa) service Readiness for desktop & portable platform new product introductions. Achievements/Results:- Achieved on time service readiness on all new product launches. - Successfully managed the introduction of a new small business platform brand for EMEA on time.- Created weekly NPI tracking tool using the phase review process which is being used across all lines of business to ensure consistency and ease of product status reporting.Key Responsibilities: - Represented EMEA on the Global NPI services team for over 6 years and launched in excess of 100 new platform products.- Managed & Communicated Global Service Plans, Roadmaps, Phase Implementations and Schedules to Services Extended Team.- Performed & Distributed Serviceability analysis and feedback to Global team- High level tracking & reporting of EMEA Service deliverables.- Compiled & published Service Readiness sign-off process for all of EMEA.- Managed the addition of parts to the Centralised Parts list for all new products to ensure part availability to support ready to ship date.- Supported Global procurement on parts shortages / Backlog & forecasting.- Provided Program Management support and Co-ordination for major Service and Logistics process development initiatives/activities.- Identified and implemented programs to increase service revenue for EMEA Service. - Ensured Service costing and pricing completion and regional sign off at launch.

Limerick

Achievements/Results:- Received recognition award for flexibility & Support in adding Proactive Field Replacement management to existing responsibilities without the requirement for additional resourcing.Key Responsibilities- Created, managed and tracked project plan for proactive field replacements while maintaining customer satisfaction and confidence in product and after sales service. Extended team included quality, legal, finance, customer account managers, customers, vendors, technical support, logistics, procurement & regional project managers. - Set up and managed a weekly forum with regional representatives, account managers & customers. - Daily liaison with materials and planning group on product roadmaps, lead-times and customer issues

Limerck

In my role, I oversaw the introduction of new products for high volume Desktop lines, ensuring a smooth transition and successful integration. This involved project managing quarterly block pilots for Desktop Peripherals, as well as leading the weekly NPI call with supply chain stakeholders, program managers, and NPI engineers to ensure effective tracking of new products. Additionally, I handled factory deviations, taking action and providing approval when necessary. Furthermore, I provided online support during the initial builds to ensure operators were adequately trained and that systems were running through the process correctly.

Diploma In Human Resource Management, Employment Law, Honours

Activities and Societies: CIPD Membership

Postgraduate Diploma In Management, Management, Honours

Postgraduate Diploma, Specialist Project Management, Honours

Green Belt Six Sigma

Bachelor Of Applied Science - Basc, Materials Science