Fiona Lin Email & Phone Number

United States

As a trusted fractional COO, I help businesses build the foundation they need to scale through strategic planning and operational excellence.I streamline operations by leveraging technology, drawing on my expertise in sales operations and finance to drive measurable results.What sets me apart? I collaborate with C-suite leaders on big-picture strategy.

Salt Lake City, UT, US

• Introduced and led large-scale business transformations (enterprise agile, Scaled Agile, digital), enabling scaling from 5 development teams to 30+.
• Revitalized 8+ legacy systems with modern technologies (servicing system, Communications Platform as a Service (CPaaS), Marketing Campaign Platform, NICE RPA solutions and AI bots, partner integrations, etc.)
• Orchestrated a state-of-the-art servicing system with fully automated processes, integrations with 3rd party systems, streaming into DataLake and connected with communications platforms to enable 10x business line growth
• Pioneered a transformative Lean Portfolio function and governance model, creating executive synergy across revenue, product, tech, and data analytics. Built business rhythm with strategic portfolio reviews, execution.
• Designed and implemented a new Operational Excellence Program, digitizing and automating 30+ critical business processes, including end-to-end customer journeys, enterprise partnerships. Developed a first-of-its-kind.
• Saved millions of dollars by overseeing Cost and Contract Management during COVID.

Salt Lake City, UT, US

• Integrated and aligned business strategies to scale lean-agile practices from tech teams to enterprise level, directing 90+ most complex efforts using Lean, Kanban, and Scrum.
• Modernized legacy systems with automated business processes, realizing $15+M savings (Salesforce, NICE RPA solutions, IVR self-service, automated QA, workforce management, AI bots, website redesign, streamlined.
• Saved ~$0.5M by integrating Salesforce without a system integrator. Rolled out to 180+ users in 6 months. Automated tracking for 3,000+ training and certifications to meet 100% compliance goals.
• Optimized end-to-end POP process from order to delivery with automated order and inventory tracking. Identified and partnered with new vendor to achieve $2M savings.
• Spearheaded the Technology Steering Committee for executives and GMs to address resource, financial, and system constrains, driving investment decisions to establish architectural runway and improve business performance.
• Championed DEI (Diversity, Equity, and Inclusion) program

Salt Lake City, UT, US

• Designed and built a new Global PMO and Operations Process Excellence Program with Agile and Lean Six Sigma principles. Partnered with executives to design and implement rhythm for product innovation, planning and.
• Transformed new product development (NPD) and advised executives to develop criteria and evaluate 100+ new products, leading to a 5%+ net margin increase and $11M excess/obsolete inventory decrease for 6+ product lines.
• Optimized lean operations at fulfillment centers and logistic partners to reduce fines and penalties, built E2E process with automated Microsoft Dynamics CRM solutions, generating $20M+ cash recoveries over 4 years.
• Orchestrated an innovative global revenue retention program, reclaiming $75M to the bottom line over 4 years (Bills of Materials consolidation, packaging redesign, sourcing strategy, supplier negotiations, warranty.
• Spearheaded 2 post-acquisition integrations, redesigned eCommerce platform for four brands to enable 4x revenue growth, consolidated product lines and vendor base to maximize synergies across business units.

London, Greater London, GB

• Managed implementation scope, milestones, budgets and resource plans for logistics, commercial sales, market intelligence, business process and team efficiency improvements for multiple products
• Led 6+ Lean Six Sigma projects to optimize SAP efficiency and enhance system capabilities.
• Developed financial model and risk mitigation plans to guide private fleet leasing strategy, with annual savings of $2M.
• Led copper product market intelligence with intensive framework analysis to define winning approach.
• Successfully facilitated 8+ high-level tours and presentations in English and Chinese for Chinese mining executives and government delegations.
• Top 4 Team Finalist - Global Marketing Leadership Award among 23 teams.

London, Greater London, GB

• Evaluated 200+ capital projects ranging from $1M to $25M, coached leadership to present business cases to C-suite with sound financial analysis, and led post investment reviews.
• Designed prioritization methodology for capital investments to allocate $1B to 8 plants, adopted globally.
• Orchestrated KUC Investment Committee, facilitating approval of projects over $1M. Delivered monthly capital investment insights to C-suite executives.
• Authored lime mine position paper and recommended KUC’s lime consumption strategy.
• Managed $80M+ plant-level budget and supported monthly forecast and budget control.

South Jordan, Utah, US

• Created sourcing diversity strategy in Asia with robust analysis on factory machine capacity and forecast demand.
• Built container loading models for freight optimization
• Evaluated third-party audit results for contracted factory in China, developed cost analysis and recommended strategy to resolve issues.

Salt Lake City, UT, US

• Led the design and execution of brand marketing strategies for the Greater China market.
• Consolidated distribution channels. Designed and implemented Strategic Retailer Program (marketing plans, PR and advertising, store merchandising, events and promotional tactics).
• Managed vendor selection, negotiation and evaluation for marketing and promotional products.
• Organized the first international climbing festival in China with participants from over 12 countries and developed cross promotions with seven core brand partners.
• Trained distributor sales associates and conducted semi-annual sales meetings with retail stores.
• 2008 Special Contribution Award - Employee of the Year.

Salt Lake City, UT, US

• Developed vendor sourcing strategy and led negotiations with all vendors to optimize supply chain.
• Created Chinese language website to promote sales in Greater China.
• Managed seasonal catalog printing, product packaging, and marketing materials.
• Created and published corporate business newsletters and contributed to the success of ISO audit.

Salt Lake City, UT, US

• First employee hired and reported directly to the Managing Director to support China expansion.
• Secured business license to support the start up of business in China within a month (compared to a standard four-month process).
• Assisted in establishing Black Diamond Asia and ensured brand DNA was successfully transferred to China.

Guangzhou, Guangdong, CN

Designed the Mandarin Chinese language program for a student body of approximately 500 from over 10 countries.

Beijing, CN

• Designed and planned English curriculum. Represented school to speak at education campaigns and on provincial TV channels.
• Partnered with department director to develop strategies for network expansion.
• Awarded Best Teacher of the Year and won first place in national teaching competition.

Mba, General Management, Finance, Supply Chain And Operations Management

Ba, English And Chinese