Fiona Markos Email & Phone Number

Sydney, New South Wales, Australia

• Supervise and manage incoming phone and email enquiries to streamline communication
• Update and maintain conference and training registrations in the database to ensure accuracy
• Create and format notifications and correspondence using appropriate templates to maintain consistency
• Collaborate with various departments to optimise administrative processes and enhance workflow efficiency
• Proactively identify and resolve discrepancies in registration and communication data, maintaining accuracy

Sydney, New South Wales, Australia

• Managed customer enquiries as the first point of contact, enhancing customer satisfaction and boosting sales
• Managed sales leads and converted them to opportunities, effectively increasing revenue
• Streamlined communication between event organizers and clients, ensuring clear expectations, updates and issue resolution
• Met with clients and conducted event venue site tours resulting in event booking sales
• Oversaw the entire life cycle of event bookings from quoting to finalisation, ensuring seamless execution
• Assisted in the operational aspects of event set-up, contributing to the overall success of each event

Sydney, New South Wales, Australia

• Developed traceability tools to track workflow and participation in Wellbeing programs effectively
• Created wellbeing campaigns to promote Health and Wellbeing Programs throughout the organisation
• Developed and implemented proactive communication strategies to keep clients informed about health and wellbeing programs, ensuring a high level of engagement and customer satisfaction
• Established a comprehensive customer feedback system, actively seeking input to tailor services, address concerns, and continuously improve the overall customer experience within health and wellbeing programs
• Facilitated informative and interactive customer service on various health topics, promoting client education and empowerment, contributing to a positive experience and long-term wellness success
• Provided expert guidance to staff on navigating DCJ's Wellbeing programs and online resources

Sydney, New South Wales, Australia

• Led the design of cross-functional workflow process maps to identify current state, issues, and opportunities
• Facilitated workshops to redesign future state processes and contribute to system enhancement specifications
• Promoting a positive and inclusive team atmosphere, encouraging diversity of thought, and fostering a culture where each team member's contribution is valued
• Established and nurtured effective working relationships with colleagues and stakeholders, cultivating an atmosphere of trust, mutual respect, and shared goals
• Developed comprehensive process maps to assist the business in adopting consistent process management
• Implemented change management strategies to ensure smooth transition and adoption of new processes

Sydney, New South Wales, Australia

• Designed and developed a SharePoint Intranet website to facilitate accurate and consistent information sharing
• Created process workflows and maps using MS Visio to guide operational improvements
• Instrumental in creating synergy among team members through adept conflict resolution, effective communication, and a focus on shared objectives, resulting in increased productivity and overall team success
• Developed procedural guides, work instructions, and other resource tools to streamline business processes
• Developed tracking tools for monitoring project delivery, enabling accurate reporting and task completion
• Maintained project artifacts such as status reports and risk registers for accountability and tracking

Sydney, New South Wales, Australia

• Created high-level process maps and capability matrices to outline business units' core processes
• Developed a detailed repository using the SIPOC technique, aligning processes with ISO9001 standards
• Established a process library consisting of a repository of all documented processes
• Steered collaborative projects, facilitating a fluid exchange of ideas, and promoting constructive conversations among team members to enhance overall team dynamics
• Initiated and coordinated team-building initiatives to fortify cross-functional collaboration, fostering a collective spirit and reinforcing a common sense of purpose
• Implemented process governance to provide traceability and visibility for all process-related documentation

Sydney, New South Wales, Australia

• Conducted stakeholder engagement and interviews for process analysis
• Used MS Visio to design business process maps, eliminating non-value-added activities and duplication effort
• Assessed change impacts to align with new processes
• Exemplified the promotion of a positive and inclusive team culture, valuing diverse perspectives and instilling an environment where each team member's input is recognised
• Cultivated robust working relationships with peers and stakeholders, fostering an environment built on trust, mutual regard, and shared objectives
• Identified training needs in collaboration with Change Management

Sydney, New South Wales, Australia

• Worked with stakeholders to gather 'as is' processes for credit and pricing management
• Developed 'to be' knowledge base structures, assessing impacts of changes
• Utilised Visio for cross-functional process flow modelling and created Visio swimlane flow charts
• Determined appropriate types of process output such as flowcharts or user guides
• Developed Business Process Procedures, User Guides, and Quick Reference Guides
• Decommissioned outdated process artefacts from the system

Sydney, New South Wales, Australia

• Created and developed an IT Infrastructure Process Framework Library, encompassing all relevant IT processes
• Collaborated with subject matter experts and suppliers to curate content for publication
• Reviewed and recommended changes for existing process documentation
• Documented user guides for core IT Infrastructure capabilities such as Data Centre and Incident Management