Fiona Markos Email and Phone Number
Fiona Markos personal email
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I am a dedicated professional who possesses a wealth of knowledge in operational business process related matters with over 15 years of professional experience across a diverse range of sectors including corporate, government, education, and events.What I can bring to your Business:My career has been marked by a series of roles that required a blend of hard and soft skills. For example, as a Health and Wellbeing Advisor with the Department of Communities and Justice, I not only managed customer enquiries but also developed traceability tools to effectively track participation in various programs. In my current role as an Administrator with the New South Wales Teachers Federation, I supervise and manage incoming communications, optimising administrative processes for enhanced efficiency. I also have demonstrated expertise in project delivery, with a focus on driving process improvement initiatives, which has involved orchestrating meticulous user acceptance testing for optimal project outcomes and working closely with vendors to resolve discrepancies and ensure seamless system integration.How I can deliver proven results for your Business:Beyond my experience, my collaboration and teamwork skills make me an invaluable team member. I have exceptional attention to detail, superior problem-solving abilities, and outstanding communication skills, which enable me to work effectively in fast-paced and challenging environments. I have leveraged these attributes to succeed in past roles as a Business Process Analyst and Events Administrator, among others. My education, including Effective Ongoing Stakeholder Management, has provided a solid foundation for my career, giving me the theoretical background to support my hands-on experience.Contact me! Via LinkedIn chat or the email below....Email: fiona.markos@hotmail.com
New South Wales Teachers Federation
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AdministratorNew South Wales Teachers Federation Aug 2023 - PresentSydney, New South Wales, Australia• Supervise and manage incoming phone and email enquiries to streamline communication• Update and maintain conference and training registrations in the database to ensure accuracy• Create and format notifications and correspondence using appropriate templates to maintain consistency• Collaborate with various departments to optimise administrative processes and enhance workflow efficiency• Proactively identify and resolve discrepancies in registration and communication data, maintaining accuracy
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Events Administrator/SalesBankstown Sports Club Jul 2022 - Jul 2023Sydney, New South Wales, Australia• Managed customer enquiries as the first point of contact, enhancing customer satisfaction and boosting sales• Managed sales leads and converted them to opportunities, effectively increasing revenue• Streamlined communication between event organizers and clients, ensuring clear expectations, updates and issue resolution• Met with clients and conducted event venue site tours resulting in event booking sales• Oversaw the entire life cycle of event bookings from quoting to finalisation, ensuring seamless execution• Assisted in the operational aspects of event set-up, contributing to the overall success of each event• Identified and implemented system improvements to optimise data integrity and efficiency -
Health And Wellbeing AdvisorNsw Department Of Communities And Justice Feb 2022 - May 2022Sydney, New South Wales, Australia• Developed traceability tools to track workflow and participation in Wellbeing programs effectively• Created wellbeing campaigns to promote Health and Wellbeing Programs throughout the organisation• Developed and implemented proactive communication strategies to keep clients informed about health and wellbeing programs, ensuring a high level of engagement and customer satisfaction• Established a comprehensive customer feedback system, actively seeking input to tailor services, address concerns, and continuously improve the overall customer experience within health and wellbeing programs• Facilitated informative and interactive customer service on various health topics, promoting client education and empowerment, contributing to a positive experience and long-term wellness success• Provided expert guidance to staff on navigating DCJ's Wellbeing programs and online resources• Enhanced program management and increased engagement -
Process Business AnalystIndependent Planning Commission Oct 2019 - May 2020Sydney, New South Wales, Australia• Led the design of cross-functional workflow process maps to identify current state, issues, and opportunities• Facilitated workshops to redesign future state processes and contribute to system enhancement specifications• Promoting a positive and inclusive team atmosphere, encouraging diversity of thought, and fostering a culture where each team member's contribution is valued• Established and nurtured effective working relationships with colleagues and stakeholders, cultivating an atmosphere of trust, mutual respect, and shared goals• Developed comprehensive process maps to assist the business in adopting consistent process management• Implemented change management strategies to ensure smooth transition and adoption of new processes -
Process Business Analyst & Project SupportProperty Nsw Jun 2018 - May 2020Sydney, New South Wales, Australia• Designed and developed a SharePoint Intranet website to facilitate accurate and consistent information sharing • Created process workflows and maps using MS Visio to guide operational improvements• Instrumental in creating synergy among team members through adept conflict resolution, effective communication, and a focus on shared objectives, resulting in increased productivity and overall team success• Developed procedural guides, work instructions, and other resource tools to streamline business processes• Developed tracking tools for monitoring project delivery, enabling accurate reporting and task completion• Maintained project artifacts such as status reports and risk registers for accountability and tracking• Championed a collaborative work culture by fostering open communication and team cohesion• Facilitated cross-functional collaboration by initiating regular team-building activities, strengthening interpersonal relationships, and promoting a shared sense of purpose and unity -
Business Improvement Support, Business ProcessGerard Lighting Pty Ltd Nov 2017 - May 2018Sydney, New South Wales, Australia• Created high-level process maps and capability matrices to outline business units' core processes• Developed a detailed repository using the SIPOC technique, aligning processes with ISO9001 standards• Established a process library consisting of a repository of all documented processes• Steered collaborative projects, facilitating a fluid exchange of ideas, and promoting constructive conversations among team members to enhance overall team dynamics• Initiated and coordinated team-building initiatives to fortify cross-functional collaboration, fostering a collective spirit and reinforcing a common sense of purpose• Implemented process governance to provide traceability and visibility for all process-related documentation• Identified process gaps and redesigned processes using cross-functional mapping techniques in BPMN• Documented business processes for CRM Microsoft Dynamics through various documentation types -
Business Process AnalystInterflow Pty Ltd Jan 2016 - Aug 2017Sydney, New South Wales, Australia• Conducted stakeholder engagement and interviews for process analysis• Used MS Visio to design business process maps, eliminating non-value-added activities and duplication effort• Assessed change impacts to align with new processes• Exemplified the promotion of a positive and inclusive team culture, valuing diverse perspectives and instilling an environment where each team member's input is recognised• Cultivated robust working relationships with peers and stakeholders, fostering an environment built on trust, mutual regard, and shared objectives• Identified training needs in collaboration with Change Management• Created a process library based on PMBOK guidelines and developed user guides• Designed a process management strategy aligned with business objectives• Introduced end-to-end approaches in daily activities using BPMN technique -
Business Process Analyst - Project Phar Lap & Project Leap 2Holcim Sep 2014 - Jan 2016Sydney, New South Wales, Australia• Worked with stakeholders to gather 'as is' processes for credit and pricing management• Developed 'to be' knowledge base structures, assessing impacts of changes• Utilised Visio for cross-functional process flow modelling and created Visio swimlane flow charts• Determined appropriate types of process output such as flowcharts or user guides• Developed Business Process Procedures, User Guides, and Quick Reference Guides• Decommissioned outdated process artefacts from the system• Coordinated the publishing of new process artefacts into the knowledge base• Developed an Inventory Process Framework focused on Procure to Pay Lifecycle• Conducted gap analysis on existing 'As-Is' documentation to develop 'To-Be' processes• Utilised BPMN methods for business process modelling and created Visio swimlane flow charts• Produced visual artefacts such as Business Process Workflows and Work Instructions• Developed Quick Reference Guides for business users and an Australian Buyers User Manual• Documented core processes including requisition, due diligence, and competitive bidding for buyers• Created documentation for business user activities like receipting and invoice matching -
Business Process WriterEgroup Security Nov 2013 - Aug 2014Sydney, New South Wales, Australia• Created and developed an IT Infrastructure Process Framework Library, encompassing all relevant IT processes• Collaborated with subject matter experts and suppliers to curate content for publication• Reviewed and recommended changes for existing process documentation• Documented user guides for core IT Infrastructure capabilities such as Data Centre and Incident Management
Fiona Markos Skills
Frequently Asked Questions about Fiona Markos
What company does Fiona Markos work for?
Fiona Markos works for New South Wales Teachers Federation
What is Fiona Markos's role at the current company?
Fiona Markos's current role is Business Process Advisor with 15+ years experience in Corporate, Government, Education, and Events | EMPATHETIC & RESOURCEFUL.
What is Fiona Markos's email address?
Fiona Markos's email address is fi****@****ail.com
What skills is Fiona Markos known for?
Fiona Markos has skills like Leadership, Team Leadership, Vendor Management, Account Management, Business Process, Business Analysis, Sales Operations, Supply Chain Management, E Commerce, Teamwork, Business Process Improvement, Procurement.
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Fiona Markos
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