Fiona Maybery Email and Phone Number
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Fiona Maybery personal email
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Starting a business is like having a child - every ounce of your being goes into creating it, learning its needs and wants, worrying whether the decisions you make are the right ones for you and your business for now and into the future. Whether you’ve just got started in business or you’ve been doing it a while, the reality is that we are in a world that is becoming increasingly difficult to stand out from the competition. I am passionate about helping great people understand “why they do what they do” in life and in business and therefore create a mission-driven, values-based foundation that is connected to tangible outcomes.► What do I do?▬▬▬▬▬▬▬I help individuals and businesses create high performing culture that is unique to their business and the customers they serve. I can do this by helping owners understand their core values that create the foundation stones of their business culture and by addressing any self-limiting beliefs, assumptions, and behaviours that keep you and your team from achieving the results you want in your business. I provide a unique strategy with my step-by-step Culture-Fit™ program that bridges organisational culture with the overall business strategy and tangible outcomes. I am honoured to be part of a strong business community, and I am passionate about sharing my knowledge of how business leaders can truly create the culture they want for their business that improves performance and delivery to their people, their business, and their customers► Expertise I offer:▬▬▬▬▬▬▬▬✔ FREE Culture-Fit™ Discovery Sessions✔ Extended DISC – Accredited Consultant✔ Customer Lifecycle Cultural Optimisation ✔ Customer Experience Optimisation✔ Coaching – one-on-one and group✔ Facilitated Training - public and in-house► Interested to know more?▬▬▬▬▬▬▬▬▬▬▬▬Call: ☎ +61 (0)467 323 641Email: ✉ fiona@fionamaybery.comVisit: ☞ www.fionamaybery.comhttps://calendly.com/fiona-maybery/discovery-call
Hudson
View- Website:
- hudson.com
- Employees:
- 2353
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Professional Year TrainerPerformance Education May 2018 - Jul 2019Melbourne, Australia
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Bounce Life Coach & TrainerBounce Australia Jul 2016 - Jul 2019Bounce Australia proudly serves many different facets of the community. As a contract Bounce Life Coach and Trainer, I am proud to work alongside both Employment Service Providers and our partnering RTO Jesuit Community College, to deliver coaching and training that builds skills, motivation, confidence, wellbeing and transformation to long-term unemployed jobseekers looking to get back into life and into the workforce.My aim (in alignment with the team at Bounce Australia) is to… Show more Bounce Australia proudly serves many different facets of the community. As a contract Bounce Life Coach and Trainer, I am proud to work alongside both Employment Service Providers and our partnering RTO Jesuit Community College, to deliver coaching and training that builds skills, motivation, confidence, wellbeing and transformation to long-term unemployed jobseekers looking to get back into life and into the workforce.My aim (in alignment with the team at Bounce Australia) is to contribute to people’s wellbeing and overall health by facilitating change that has a lasting, positive effect in peoples lives. Show less -
TrainerJesuit Social Services Jul 2016 - Jul 2019Melbourne, Victoria, AustraliaDelivering the Bounce Program. -
Claims And Network Administration ManagerDomestic & General Jun 2015 - Nov 2015Melbourne, AustraliaDomestic & General is a leading specialist provider of warranties in the UK, Europe and Australia. Their primary focus is on providing breakdown protection for consumer electronics and domestic electrical products, with over 16 million customers in 11 different countries.☆ Lead Claims and Network Administration team☆ Accountability for claims processing for Repair Agents, OEM’s (Manufacturers) and Customer Claims, including Repair Agent Service Network Administration.☆ Lead… Show more Domestic & General is a leading specialist provider of warranties in the UK, Europe and Australia. Their primary focus is on providing breakdown protection for consumer electronics and domestic electrical products, with over 16 million customers in 11 different countries.☆ Lead Claims and Network Administration team☆ Accountability for claims processing for Repair Agents, OEM’s (Manufacturers) and Customer Claims, including Repair Agent Service Network Administration.☆ Lead Strategic Review of Claims and Network Administration Team☆ Completed skills audit and implemented cross-functional training☆ Coaching – Behaviour and Performance.☆ Developed business case for workflow automation.☆ Resolved eClaims communication Show less -
Key Account Manager | Australasia | Lloyds Register Quality AssuranceLloyd'S Register Feb 2014 - Jan 2015Melbourne, AustraliaLloyd’s Register Quality Assurance (LRQA) is the world’s leading provider of independent assessment services including certification, validation, verification and training across a broad spectrum of standards and schemes, with recognition from over 50 accreditation bodies. ☆ Maintained and developed strategic account management plans for key and major LRQA accounts with an annual revenue of $2 million. ☆ Industries included Engineering, Procurement and Construction Management… Show more Lloyd’s Register Quality Assurance (LRQA) is the world’s leading provider of independent assessment services including certification, validation, verification and training across a broad spectrum of standards and schemes, with recognition from over 50 accreditation bodies. ☆ Maintained and developed strategic account management plans for key and major LRQA accounts with an annual revenue of $2 million. ☆ Industries included Engineering, Procurement and Construction Management (EPCM), Fast Moving Consumer Goods (FMCG), Utilities, Transportation, Defence and Logistics.☆ Initiated and developed collaborative supplier relationship with prominent food certification body to deliver second party food programs (Woolworths – WQA, Coles etc.) for key food accounts.☆ Facilitated the co-design and development and implementation of second party certification for Mondelez Australia (PAS 96 – Defending Food and Drink).☆ Developed key strategic relationships with client procurement teams.☆ Developed and fostered strategic collaborative relationships within the Lloyd’s Register Group (Marine and Energy Divisions) to support cross stream Key and Major Accounts.☆ Created and implemented local (Australasian) framework agreement to streamline and improve client contract management. Show less -
Client Services Manager | Australasia | Lloyds Register Quality AssuranceLloyd'S Register Jul 2013 - Feb 2014Melbourne, Australia☆ Lead a team of 5 direct reports in the delivery of client account administration and audit assessment planning☆ Expanded role included key account management of LRQA Australasia’s 5 key and major accounts.☆ Created and implemented strategic account management plans of key and major LRQA accounts with an annual revenue of $1.2 million.☆ Industries included Engineering, Procurement and Construction Management (EPCM), Fast Moving Consumer Goods (FMCG), Utilities, Transportation… Show more ☆ Lead a team of 5 direct reports in the delivery of client account administration and audit assessment planning☆ Expanded role included key account management of LRQA Australasia’s 5 key and major accounts.☆ Created and implemented strategic account management plans of key and major LRQA accounts with an annual revenue of $1.2 million.☆ Industries included Engineering, Procurement and Construction Management (EPCM), Fast Moving Consumer Goods (FMCG), Utilities, Transportation, Defence and Logistics.☆ Was nominated by Regional Management (LRQA Asia) to audit the LRQA Japanese Business Centre, Customer Service operations to determine man-day loss and planning slippage. Report, recommendations and action plans presented to both LRQA Japan management team and Regional Management.☆ Refined client Single point of contact model (SPOC) incorporate industry sectors and develop product/industry knowledge amongst Customer Service Team. ☆ Developed and facilitated regional Customer Service Managers induction training. Show less
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Customer Service Manager | Australasia | Lloyds Register Quality AssuranceLloyd'S Register Jan 2010 - Jun 2013Melbourne, Australia☆ Lead a team of 5 direct reports in the delivery of client account administration and audit assessment planning☆ Introduced a single point of contact (SPOC) client management model to improve customer engagement and management.☆ Developed and implemented fortnightly Customer Satisfaction Surveys (post audit) with an average of 85% customer satisfaction rating.☆ Devised and implemented long range planning initiatives to improve planning from 2 months to 6 months in… Show more ☆ Lead a team of 5 direct reports in the delivery of client account administration and audit assessment planning☆ Introduced a single point of contact (SPOC) client management model to improve customer engagement and management.☆ Developed and implemented fortnightly Customer Satisfaction Surveys (post audit) with an average of 85% customer satisfaction rating.☆ Devised and implemented long range planning initiatives to improve planning from 2 months to 6 months in advance.☆ Implemented weekly operational meetings to manage workflow outputs (Office Actions, Contract Renewals, Certificate Issue) and monitor agreed workflow KPI’s.☆ Developed team quality assurance capabilities for certificate issue and contract review.☆ Developed and implemented Customer Service Charter.☆ Member of the Asia Region BOS (Business Operating System) Team – new web based planning system to replace the 8 individual planning systems globally. Show less
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Team Leader | The Qantas Club & Frequent Flyer Program | Bronze DepartmentPublicis Loyalty Jan 2007 - Dec 2009Melbourne, AustraliaPublicis Loyalty provides quality customer service and call centre support for some of Australia's largest companies' customer relationship programs, the Qantas Club and Frequent Flyer Program☆ Lead and developed a multi-skilled with Bronze Department☆ Accountability for delivery of qualitative and quantitative customer service standards☆ Co-managed, the Bronze Department Quality Assurance team for written correspondence including ongoing quality assurance development training… Show more Publicis Loyalty provides quality customer service and call centre support for some of Australia's largest companies' customer relationship programs, the Qantas Club and Frequent Flyer Program☆ Lead and developed a multi-skilled with Bronze Department☆ Accountability for delivery of qualitative and quantitative customer service standards☆ Co-managed, the Bronze Department Quality Assurance team for written correspondence including ongoing quality assurance development training and calibration sessions.☆ Coached both individual and team behaviour and performance☆ Developed Product Specialist secondment program and roster.☆ Developed and implemented the Product Specialist Assist Line to support frontline staff with general queries and escalations.☆ Facilitated working group to introduce internal online request forms. Show less -
Senior Customer Care Consultant | The Qantas Club & Frequent Flyer Program | Premier DepartmentPublicis Loyalty Jul 2004 - Jan 2007Melbourne, AustraliaI was responsible for both inbound customer inquiries and written correspondence, within the Premier Department, relating to administration and program information for the Qantas Frequent Flyer status members (Silver, Gold, Platinum and Qantas Club). I regularly undertook both back-fill and secondment opportunities as a front-line supervisor and team leader. I also was actively involved in program induction training for new recruits.☆ Inbound member inquiries relating to administration… Show more I was responsible for both inbound customer inquiries and written correspondence, within the Premier Department, relating to administration and program information for the Qantas Frequent Flyer status members (Silver, Gold, Platinum and Qantas Club). I regularly undertook both back-fill and secondment opportunities as a front-line supervisor and team leader. I also was actively involved in program induction training for new recruits.☆ Inbound member inquiries relating to administration and program information☆ Written correspondence relating to customer account administration and program information☆ Product Specialist back-fill and secondments.☆ Team Leader back-fill and secondments.☆ Induction Program (new recruits) coach and trainer.☆ Qantas Loyalty – Status Member Promotions. o 2006 Commonwealth Games o Wallaby Captains Run o Pre-launch viewings of Pricilla Queen of the Desert Show less
Fiona Maybery Skills
Fiona Maybery Education Details
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Transferred Qualification From Diversitat -
Psychology
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Bachelor Of Psychological Science -
The Coaching Institute (Tci)International Coach Guild (Icg) Level Iv - Accredited Coach -
Business, Management, Marketing, And Related Support Services -
Cbd CollegeVocational Training
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Project Management Overview And Essentials -
Certificate Iv In Customer Contact -
Certificate Iii In Customer Contact
Frequently Asked Questions about Fiona Maybery
What company does Fiona Maybery work for?
Fiona Maybery works for Hudson
What is Fiona Maybery's role at the current company?
Fiona Maybery's current role is Coach | Trainer | Facilitator | Career Transition | Mental Health.
What is Fiona Maybery's email address?
Fiona Maybery's email address is fi****@****rqa.com
What is Fiona Maybery's direct phone number?
Fiona Maybery's direct phone number is +614673*****
What schools did Fiona Maybery attend?
Fiona Maybery attended Australian College Of Applied Professions, Australian College Of Applied Professions, Deakin University, The Coaching Institute (Tci), Alphacrucis College, Cbd College, Swinburne University Of Technology, Box Hill Institute, Box Hill Institute.
What are some of Fiona Maybery's interests?
Fiona Maybery has interest in Animal Welfare, Children, Disaster And Humanitarian Relief, Health.
What skills is Fiona Maybery known for?
Fiona Maybery has skills like Change Management, Customer Service, Management, Quality Assurance, Leadership, Business Process Improvement, Quality Management, Project Planning, Process Improvement, Training, Risk Management, Safety Management Systems.
Who are Fiona Maybery's colleagues?
Fiona Maybery's colleagues are A Anna, Gustav Loki, Shabbir Nalwala, Jasmine Qin, Ruuchi K Pathak, Nanyu Li, 曹雨佳.
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