Fiona Mcinnes Email & Phone Number

Johannesburg Area, South Africa

A focus on all aspects of customer service. Development and implementation of SLAs 'with teeth' - after ensuring that organisations can meet or exceed the stringent criteria set. Field maintenance excellence; business process optimisation to ensure operational excellence; making use of social media to enhance customer experience; use of change management.

Johannesburg Area, South Africa

I started my career in biochemistry with a BSc (Hons) and a masters degree in haematology and serology. This scientific training has equipped me with analytical skills that have proved invaluable in delivering turnaround strategies for many companies all over the world. To approach an organisation, analyse its current processes, procedures and people.

Johannesburg Area, South Africa

Pacifico is an organisation specialising in the peacekeeping and defence marketplaces. Our business model has developed into one of facilitating the formation of joint ventures or consortia to bring together the complementary skills and experience required to respond to the demands of government departments of defence throughout Africa.Examples:Joint.

Johannesburg Area, South Africa

Psitek is a manufacturer and supplier of payphones based on cellphone technology, marketed to developing countries in Africa, South America, Eastern Europe and Asia.The project was to set strategic direction, assess business processes in supply chain, sales, marketing, customer service, support services, finance and IT and implement required changes to.

SITA turned over 500M USD p.a. & employed 3,500 people to design, implement and maintain airport and airline applications and services. My responsibilities included; operation & support of service delivering airline & airport mission critical information to 236 airports worldwide. Setting strategy to reduce costs whilst meeting or exceeding challenging.

SITA SC had a turnover of 1.2 B USD and employed approximately 6,500 people. They provide a worldwide network over which the air transport industry pass data; and a series of applications specific to the air transport sector (airline reservations systems, ground to air communication, airport systems, etc.).Responsibilities / Achievements:team new business.

NCH Action for ChildrenNCH is the sixth largest charity in the UK, raising funds for provision of services such as residential care for children, assistance for young offenders, respite care for parents of disabled children, etc.Responsibilities / achievements:management of team of 240 fundraisers, line management of eight heads of departmentboard member.

• Responsibilities / achievements:
• fully responsible for all aspects of the business relationship between British Airways and BT.
• over achievement of targets year on year. 50 million UKL revenue and 15 million UKL new business achieved in 1993/94.
• establishment and maintenance of key customer relationships at all levels within BA
• business practice and technical consultancy – to identify and close new business from non-traditional parts of BA (marketing, engineering, customer service)
• delivery of improvement in customer satisfaction – measured against such factors as account management, billing, service received, responsiveness

London, United Kingdom

Fully responsible for all aspects of the business relationship between British Airways and BT. over achievement of targets year on year. 50 million UKL revenue and 15 million UKL new business achieved in 1993/94.Establishment and maintenance of key customer relationships at all levels within BABusiness practice and technical consultancy - to identify and.

London, United Kingdom

Computer system and specialist software sales and marketing to regional Health Authorities.

London, United Kingdom

Voice and data solution sales within the finance sector - banks, building societies, insurance companies

Master Of Business Administration - Mba, Business Administration, Distinction

Fellowship (Masters), Haematology And Serology, Distinction

Bachelor Of Science - Bs, Biochemistry, Honours

Pure Mathmatics, Higher Mathmatics, Chemistry, Biology, Advanced Level

Ordinary level; Maths., additional Maths., English Language, English Literature, Spoken English, French. German. Geography, History.