Skills• Business leadership: Strategic, operational, and continuous improvement including development of vision, business cases, blueprints and championing learning from experience• Operational management of the service (50 staff and 2500 volunteers; 3500 events per annum), including effective planning, organisation and governance of quality and assurance, health and safety, finance, communications, clients, logistics, service delivery, clinical and skills development (coaching and… Show more Skills• Business leadership: Strategic, operational, and continuous improvement including development of vision, business cases, blueprints and championing learning from experience• Operational management of the service (50 staff and 2500 volunteers; 3500 events per annum), including effective planning, organisation and governance of quality and assurance, health and safety, finance, communications, clients, logistics, service delivery, clinical and skills development (coaching and training) • PPM: Implementation of continuous improvement programme management (MSP Practitioner, P3O Foundation); Agile methodologies (Lean Six Sigma green and black belt); APQC framework benchmarking, best practice, process and performance mapping and improvement, and knowledge management.• Communication, engagement and matrix management of key internal stakeholders including finance, marketing, human resources, health and safety, ID&T, property, fleet, facilities, clinical• External stakeholder and contract management with organisations including the NHS, Care Quality Commission, Health & Safety Executive, local authority Safety Advisory Groups, event organisers, clinical and technology suppliers• Change programme management (APMG – Change Management Foundation) - ensuring effective delivery of all projects including development of theories of change, benefit realisation, property acquisition and closures, culture change and communications, employee consultations• Risk and Issue management: implemented a national RAID log (risks, assumptions, issues, dependencies)Achievements• Benefit realisation: a significant reduction in operating costs by 48% in three years; six external audits in 2019, all with full or substantial assurance; 25% quality improvement in internal audits; service user satisfaction score of 99% of people who would recommend our services to their family and friends; improvements in ALL areas of the ‘Red Cross People Satisfaction Survey 2019’ Show less

• Project management continuous improvement for event first aid including identification and delivery of growth, and reduction of waste. Achievements: 95% of continuous improvement projects were delivered on time, within budget and to the appropriate level of quality

• Developing cost-effective opportunities with large and multi-event organisers to provide event first aid and ambulance services at public events across the UK• Managing the production and provision of tendersAchievements: increased income revenue across the UK by 56% in two years

• Strategic business planning created and implemented to establish a nationwide meal preparation company offering bespoke nutritionally balanced food delivered direct to the door• Compliance responsibility for the quality standards, regulations, codes of practice and guidance by the Food Standards Agency• Research and development to continuously improve the quality, waste reduction and nutritional innovation of the products and services• Team management of catering, nutrition… Show more • Strategic business planning created and implemented to establish a nationwide meal preparation company offering bespoke nutritionally balanced food delivered direct to the door• Compliance responsibility for the quality standards, regulations, codes of practice and guidance by the Food Standards Agency• Research and development to continuously improve the quality, waste reduction and nutritional innovation of the products and services• Team management of catering, nutrition, marketing and sales professionalsAchievements: Doubled business growth every year, sustainably for five years. Press accolades: product featured and well-reviewed in leading UK media. 5-star rating with Food Standards Agency Show less

• Revenue generation responsibility for business promotions for the Cosmopolitan Group of magazines and events• Team management of sales, marketing, project management and creative professionals • Project management of magazine brand teams involved in promotionsAchievements: Delivered £1.5M annual profit budget.

• Revenue generation for ‘non-traditional’ business initiatives across the Emap Esprit group of magazines. • Matrix project management of teams across a diverse brand extension portfolio. Achievements: Increased the profit of the commercial department from £20k to £500K over three years.

• Revenue generation, project and team management for advertorials, on-cover promotions, events and awards across the parenting and health portfolio of Emap magazinesAchievements: Exceeded all commercial targets