Fiona O'Reilly Email and Phone Number

The main responsibilities of this role was to lead the academic programme and be responsible for the experience of all learners including ensuring the curriculum is aligned to awarding body requirements and that teaching, learning and assessment strategies are used to promote a high quality learning experience. • Responsible for facilitating learner progress which led to high levels of retention, achievement and progression. • Lead the programme teaching team in delivering high quality learning experience that meets key performance indicators. • Provide effective support for learners during their studies that promotes progression, attendance and other employability skills. • Full responsibility for the quality performance of the programme • Regularly report performance to line managers and central quality function • Effectively manage aligned programmes ensuring high levels of learner satisfaction, progress, retention and achievement and progression. • Undertake research and CPD, which significantly contributes to the business development, innovation and growth of the curriculum. • Identify and implement quality improvement strategies, such as attendance, retention, achievement and progression; and modes of learning, such as independent study and learning technologies; to maximise the student experience. • Monitor and report on aligned programmes against key performance indicators and benchmarks; implementing improvement plans where necessary. • Lead the assessment process liaising, as appropriate, with internal and external verifiers, moderators and other relevant external bodies. • Undertake task management of lecturers and technicians aligned to programme delivery.

This role required me to prepare and deliver high quality teaching and learning that ensured learners develop skills and knowledge in order to make effective progress. It also demanded me to develop high quality teaching and assessment resources in line with curriculum requirements. Key Responsibilities • Provide assessment feedback that informed the learner of how to improve. • Contributed to cross college processes to manage learner progress and performance. • Communicate effectively both internally and externally to ensure learner performance is managed and heavy participation in curriculum design. • Prepare and deliver teaching and learning activities and resources that provide learners with a high quality experience. • Develop effective assessment strategies that support learners to achieve their learning aims. • Provide effective assessment feedback that informs progress. • Contribute to processes to monitor learner progress and performance. • Develop external links to provide a high quality learner experience • Participate in quality review processes. • Prepare for and participate in external quality inspections • Engage with internal and external stakeholders.

As a marketing manager, I was fully responsible for the development of the integrated marketing campaigns to promote a Learning First as both a learning facility and rest bite for adults with learning disabilities. This was a varied role, which included responsibilities such as planning, advertising, public relations, event organisation, product development, distribution, sponsorship and research. My key achievements here were creating awareness of and develop the brand of Learning First which was outdated and receiving no response from customers. The company was rebranded and my team worked to communicate with target audiences and build and develop customer relationships which had been failing over previous years. Key Responsibilities • A marketing plan and various campaigns were developed over the first 6 months which brought the business back to a sustainable level. • Working with a very small budget, I worked with local press and advertising agencies to develop a stronger handle on the PR. • Work closely with external creative agencies to design marketing materials including brochures, a website and adverts. • Develop relationships with key stakeholders, both internal and external.

Shaf Rasul is a well-known and respected business tycoon based in Scotland. I was hired initially as his PA/writer but the role evolved dramatically within the first few months and I was promoted to sales manager for several of his e-commerce businesses. I was also mentor for the entrepreneurs involved in his television show “The Dragons Apprentice”. Key Responsibilities • Deliver new customer sales in line with monthly targets • Induction of new employees and training for their role • Inspire, manage and motivate the team • Day to day operational management of the team: KPIs achievement, making sure all team members have proper direction, knowledge, skills and tools to deliver expected results. • Monitor every team member to support their development. • Managing a plan of all team’s activities on daily basis, support the team in real time, work with all relevant stakeholders to ensure the smooth implementation of planned activities. • Lead from the front, acting as an outstanding role model at all times and setting the pace • Strive for continuous improvement across the team • Demonstrate a structured approach to sales, maximising every opportunity • Ensuring customer needs have been met • Assist team managing potential and existing customers • Work closely with internal stakeholders • Collaborate with relevant stakeholders to ensure the service delivery process is completed • Engage with all relevant internal and external stakeholders • Identify and raise any potential issue before it escalates • Proactively suggest improvements that can help drive sales results.