Fiona Pagnozzi Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Reporting to the owners of the company, I was solely responsible for the qualification and conversion of all sales leads, booking all meetings and facilitating the meeting process through to matter settlement. I was also solely responsible for introducing and implementing all Marketing activities to our Digital Marketing Strategy - including a social media calendar, social media comment reply chart, scheduled post system, Customer Journey Map and Tone of Voice Marketing concepts. I was responsible for the creation of all content, the creation and execution of bi-weekly EDM's and creating all print and digital designs for all advertising. Other duties included recording, managing and ensuring the follow up of all enquiries and the management of all interactions on social media platforms.

Sydney, New South Wales, Australia

Reporting to the owner, my responsibilities included Assistant Manager duties across the supermarket and cafe focusing on implementing internal policies and procedures for stock ordering and rostering, human resources including hiring and onboarding, ongoing training and advertising. Whilst in this role I also undertook and managed all sales and marketing functions for the organisation and implemented the Covid-Safe plan throughout the store and cafe.Highlight: Proposing we begin Uber Eats for products within the cafe, completing due diligence to ensure venture would be commercial viable and profitable, liaising with teams at Uber to ensure cafe was setup and monitoring the cafe to ensure success.

Sydney, New South Wales, Australia

Working closely with Senior Management of this start-up medicinal cannabis company, I played a pivotal role in the onboarding and development of the Medimar sales team. I was hands-on in developing the company's e-Commerce website and was then offered the role of Project Lead as the COO moved onto other projects. I also assisted in providing administration support to General Practitioners, Nurses and Pharmacists involved in the provision of medicinal cannabis products to patients under the Tetra Health banner when time permitted.

Adelaide, South Australia, Australia

Subscriptions Customer Support - 6mths: Customer Service for Subscription and Home Delivery customers in a high-volume inbound call-centre environment.Sales Support Officer - 1yr: Supporting over 200 Sales Consultants and Account Managers with H&J coding assistance and direction when creating bookings using industry-specific software. Provided computer support to customers using our self service website 'News Concierge' and the uploading of job ads to Seek and Jora sites. Creating the end of day death and funeral summary for all metro newspapers. Daily moderation of ALL advertising content to ensure accurate spelling, punctuation and adherence to governmental publishing guidelines, varied by state.Senior Account Manager - 1yr: Classified Advertising phone sales servicing corporate clientele, creating ads using specialised software and H&J coding. Revenue reporting and forecasting.Market Manager - 1yr: Inbound/Outbound calls servicing clients advertising in Careers, Trades and Services and Marketplace. Using Salesforce CRM to a high administrative level. Using specialised software and H&J coding to create advertisement designs for publication in all Newscorp newspapers.Highlight: Receiving 'Top Performer' Award for 6 months of my 12 month tenure as an Account Manager as well as achieving 'Top 10 Performer' award across the business consistently.

Old Noarlunga, South Australia, Australia

Operations Management - 1.5 years: Managing 15-20 Operations staff and at times 20 Production staff, ensuring all team members follow company policies. Ensuring audit requirements are met, maintaining merchandising and cleanliness standards, providing all HR services including interviewing and hiring. Onboarding, training, mentoring and leading all team members and conducting employee annual reviews. Responding to escalated customer complaints and taking all inbound calls. All admin duties including banking and cash consolidation. Monitoring and responding to data collected from various reports to ensure KPIs are met, sales reporting tasks, filing, etc.Operations Team Member - 1yr: Cash handling, customer service, sales, merchandising, cleaning.Production Team Member - 6mths: processing donated goods for sale or recycling, pricing, merchandising.Highlight: Achieving ‘Top Performing Store in the State’ for gross revenue, percentage to target, units sold, and various other KPI's, as well as for Halloween promotion for 2 years running.

Adelaide, South Australia, Australia

Bachelor'S In Visual Communication, Graphic Design

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