Fiona Palermo Email & Phone Number

Australia

Melbourne, Australia

- Responsible for maintaining and continuous improvement of the Change Management process.- Proven ability to conduct thorough risk assessments of significant changes and develop mitigation plans to reduce potential disruptions and downtime. - Built strong relationships with stakeholders at all levels of the organization, ensuring that changes and releases.

Melbourne, Australia

- Assisted as a key stakeholder on the ServiceNow Consolidation project in merging two ServiceNow platforms into one, resulting in 100% conformity to a single change process and tool, leading to a 40%reduction in change processing time.- Contributed to the development of change management policies and procedures, resulting in a 20% improvement in the.

Melbourne, Australia

- Supported the development and implementation of IT asset and SLA management policies and procedures, contributing to a 20% improvement in IT asset management processes.- Developed an IT asset disposal solution and reviewed and improved SLA reporting to include monthly tracking per team, resulting in a 50% reduction in IT asset waste and a 25% improvement.

Melbourne, Australia

- Actively contributed to the successful implementation of ServiceNow and ITIL processes, resulting in a 30% improvement in incident response time and a 25% increase in overall IT service efficiency.- Resolved an average of 75 technical problems per week through effective troubleshooting and problem solving skills, resulting in a 95% satisfaction rate.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia