Lean Six Sigma Certified Yellow Belt & Green Belt Trained Operational Manger and Director. Born problem solver with excellent analytical skills and a flair for process improvement driven by a passion for results. Specialising in all sectors of Business Operations. Exceptional man-management and leadership skills used to develop teams and individuals to their full potential. Notable Business AchievementsProject Management and implementation of ISO27001:2013Secured £50k Grant funding to purchase IBM ICT Equipment to facilitate growth of rural Lincolnshire business.Introduced cross-training of Customer Services staff to take first line technical enquiries, resulting in reduced Call Queue times and enhanced employee experience.Highlighted and corrected billing error which had incurred £850k in lost revenue.Streamlined new Order Processing Department to manage Sales expectations and increase productivity.Negotiated Sale of entire Fixed Line Telecommunications customer base and coordinated transition.Coordinated migration of Broadband Customer Base between ISP’s utilizing a ‘Lesson’s Learned’ approach gained from Company past experience. Resulting in a smoother transition and reduced call volumes.
Listed skills include Telecommunications, Mobile Devices, Networking, New Business Development, and 20 others.