Fiona Powley Email and Phone Number
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Lean Six Sigma Certified Yellow Belt & Green Belt Trained Operational Manger and Director. Born problem solver with excellent analytical skills and a flair for process improvement driven by a passion for results. Specialising in all sectors of Business Operations. Exceptional man-management and leadership skills used to develop teams and individuals to their full potential. Notable Business AchievementsProject Management and implementation of ISO27001:2013Secured £50k Grant funding to purchase IBM ICT Equipment to facilitate growth of rural Lincolnshire business.Introduced cross-training of Customer Services staff to take first line technical enquiries, resulting in reduced Call Queue times and enhanced employee experience.Highlighted and corrected billing error which had incurred £850k in lost revenue.Streamlined new Order Processing Department to manage Sales expectations and increase productivity.Negotiated Sale of entire Fixed Line Telecommunications customer base and coordinated transition.Coordinated migration of Broadband Customer Base between ISP’s utilizing a ‘Lesson’s Learned’ approach gained from Company past experience. Resulting in a smoother transition and reduced call volumes.
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Group Operations DirectorSingularity Gmbh Jan 2020 - PresentHeiligenhaus, DeHighly skilled Operational Manger and Director solely responsible for the operational activities across the Singularity Group of companies. Based in Germany UK & the UAE.Managing and working with a dynamic and highly motivated team of individuals, across the business to deliver best in class support and service. Focusing on VAT registration, Onboarding, Compliance, Administration and Finance.Creating standardised working for smoother work flow across all sectors. Delivering processes and procedures for the group utilising Six Sigma principles and methodology.Project Management for a variety of initiatives set to drive revenue and facilitating major growth in all business sectors and compliance based initiatives including ISO27001:2013 Evaluation and Implementation of IT and software systems across the group. Including ISO27001:2013 implementation and project management.Maintaining and building successful relationships with strategic business partners and clients.
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OwnerThe Western Shop Jan 2012 - PresentChesterfield, Derbyshire, GbResponsibilities:• Full responsibility for the day to day running of all aspects of the business.• Operating via a self managed E-Commerce website, with a small retail outlet. • Managing Marketing and Advertising design and concepts. Including Social Media presence across multiple platforms.• Full financial management, including Sage based accounts and maintaining VAT compliance.Achievements:• The first year saw the business benefit from a 50% increase in Gross Turnover which in turn has increased the profitability of the business by 70%. • Over the last two years, the business has continued to grow and expand, Attendance at events has seen a 45% increase in turnover in the last year.• Increased customer base by 50% in 3 years. -
Support AnalystCsc Apr 2014 - Aug 2014Global, UsResponsibilities:Providing First Line Technical support to all levels, including Senior Management.Customer Service to International users across multiple countries for major corporate client.Utilising BMS Remedy based system for call capture and technical progression to other departments and management.Use of Thin Client and wide range of locally accessible applications. Including Lotus Notes, Microsoft Office, Various bespoke systems.Remote access support and VPN Security Token Management.Working to strict targets and SLA's to ensure targets are met. -
It Support Junior EngineerGreenpoint Solutions Llc Mar 2012 - Dec 2013Based from a home office environment in the UK.Responsibilities:Support provided for IT End Users utilising a variety of Desktop Platforms including Windows XP, Windows Vista, Windows 7 & 8. Support for a wide range of Software systems including Microsoft Office 365 Suite of applications.Providing support to clients using remote access via LOGMEIN web based suite and locally installed agent.Server utilisation monitoring using N-Central Monitoring Software. Working with various Server Technologies including NT, 2003, 2008 and SBS. Maintenance of customer events via Autotask Database, Working within set targets to ensure SLA levels are met and adhered to.Achievements:Design and maintenance of WordPress based website for a New Jersey based Law Enforcement Benevolent Fund. Maintenance of numerous WordPress Websites for clients in the New Jersey Area.
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Fixed Line Systems CoordinatorBerry Consultants (Systems) Ltd Jun 2010 - Jun 2011Responsibilities:Full responsibility for the operation of the Fixed Line Business Portfolio and management of all external Supplier and Customer relationships. Evaluation and introduction of all new products, services and procedures. Providing support to the Sales Team to secure new business and the management team.Monitoring of the Monthly Billing Cycle, including reconciliation and Billing System Management, Achievements:Increased revenue by 35% via up selling to existing Client Base over a period of 3 months.Developed fully documented support system to enable expansion of the business to support growing number of accounts, including full detailed Provisioning Processes for WLR3Responsible for negotiating the sale of the entire Fixed Line base to an external Client following management decision to cease Fixed Line Business.
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Company Director -- Business Ict ConsultantBlue Profile Limited Jul 2007 - May 2010Responsibilities:Full P&L responsibilities for a budget of £350kAll external supplier commercial and purchasing relationshipsIntroduction and evaluation of new products, services and proceduresSupport of Corporate Customer Citrix System, On site support to Financial Sector ClientsAchievements:Introduced a new Service Desk Software Solution using European funding which increased productivity by 55% over the first 12-monthIntroduced Mobile support element (Blackberry) into the business which increased revenue by 37% with no addition cost to the businessDeveloped fully documented support system to enable expansion of the business to support growing number of accountsNegotiated local government grant to allow for business growth.
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Technical Operations Manager - Converged ServicesVodafone Uk Sep 2003 - Jul 2007London, GbResponsibilities:Managed and developed customer services, provisioning and technical support teams comprising 18 individuals responsible for all of Vodafone’s fixed line activities in the UK (1200 customers).Developed, managed and justified a budget of £500k to engage external contractors for switch reprogramming and technical support. Vodafone’s fixed line technical specialist on new product introduction team, involved in introduction of Wireless Office.Achievements:Increased customer satisfaction levels from 57% to 85% within 6-months.Reduced absenteeism by 30%.Identified cost savings of over £1.2m within the department.Introduced business improvements to cross-train customer services staff to take 1st line technical enquiries.Establish call overflow process to reduce customer call waiting from 20 seconds to 9 secondsSix Sigma Green Belt Training completed 2007Nominated Vodafone Customer Service Ambassador 2006 -
Fault Management TechnicianNtl Jun 1998 - Aug 2000Fault Management and Diagnosis of all Business Fixed Line issues. Supporting all customers from SoHo to Corporate, Dealing with issues from onset to completion.Also responsible for fault analysis as a means to process improvement. Training of new employee's and assisting management on internal projects.
Fiona Powley Skills
Fiona Powley Education Details
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International Association For Six Sigma Certification - Green BeltLean Six Sigma Green Belt -
Go Lean Six SigmaSix Sigma Yellow Belt & Certification
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University Of PennsylvaniaMarketing
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Newark & Sherwood CollegeArchaeology
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Thomas Magnus Grammar SchoolGeneral Education
Frequently Asked Questions about Fiona Powley
What company does Fiona Powley work for?
Fiona Powley works for Singularity Gmbh
What is Fiona Powley's role at the current company?
Fiona Powley's current role is Highly skilled Group Operations Director | Lean Six Sigma Green Belt.
What is Fiona Powley's email address?
Fiona Powley's email address is fi****@****ail.com
What is Fiona Powley's direct phone number?
Fiona Powley's direct phone number is +4477666*****
What schools did Fiona Powley attend?
Fiona Powley attended International Association For Six Sigma Certification - Green Belt, Go Lean Six Sigma, University Of Pennsylvania, Newark & Sherwood College, Thomas Magnus Grammar School.
What are some of Fiona Powley's interests?
Fiona Powley has interest in Archaeology And Reading, Environment, Main Interests Include Western Riding, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Fiona Powley known for?
Fiona Powley has skills like Telecommunications, Mobile Devices, Networking, New Business Development, Project Management, Mobile Communications, Unified Communications, Direct Sales, Management, Sales, Voip, Account Management.
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