As Chief Customer Officer, my mission is connection. Just as our company-wide mission is to connect our members to their peers to make confident decisions, it’s my mission to connect to our members so that I can ensure confidence in the value of their membership. If you’ve got a concern, I want to hear it. If we can do better, I want to make that happen.I oversee customer experience, insights, and success, to inform our strategies to fulfill our members' evolving needs. Our team is… Show more As Chief Customer Officer, my mission is connection. Just as our company-wide mission is to connect our members to their peers to make confident decisions, it’s my mission to connect to our members so that I can ensure confidence in the value of their membership. If you’ve got a concern, I want to hear it. If we can do better, I want to make that happen.I oversee customer experience, insights, and success, to inform our strategies to fulfill our members' evolving needs. Our team is focused on our meaningful connection with our member community as we grow with precision, to exceed expectations and bring our members the confidence they need to thrive. Show less

* Supported the organization's efforts to rebrand their image to effectively appeal to their preferred donor bases and foundations* Assisted in special events coordination

* Responsible for the creation of the Style guide which unified all publication from the organization and program partners to improve the public image of the organization's effectuality. * Maintained social media platforms maintain a web presence that is sensitive to the Coalition’s audience; increased web traffic on Facebook; and updated communications to suit the platform. Nearly doubled hits per week. * Scheduled the Vice President to ensure her presence at essential meetings… Show more * Responsible for the creation of the Style guide which unified all publication from the organization and program partners to improve the public image of the organization's effectuality. * Maintained social media platforms maintain a web presence that is sensitive to the Coalition’s audience; increased web traffic on Facebook; and updated communications to suit the platform. Nearly doubled hits per week. * Scheduled the Vice President to ensure her presence at essential meetings and allow a more balanced calendar to support her work Show less