Fiona Roach Canning

Fiona Roach Canning Email and Phone Number

Co-founder and CEO @ Pollinate International
London, GB
Fiona Roach Canning's Location
London, England, United Kingdom, United Kingdom
About Fiona Roach Canning

I am a strategic and empathetic leader with 25 years of experience in aligning and inspiring teams to achieve impactful results both in executive and non-executive director roles. I have held leadership and advisory roles in start-ups, scale-ups and large enterprises. My strength lies in identifying an organisation's critical focus areas and motivating and guiding teams to achieve aligned goals. I bring extensive experience navigating complex board and shareholder dynamics, consistently driving outcomes, even in the most challenging environments. I thrive on cutting through bureaucracy to create entrepreneurial environments for teams regardless of sector or geography.My background is rooted in customer experience, and I have a passion for tech-enabled businesses that address real-world challenges at scale. With particular expertise in loyalty, small businesses, travel-tech, and fin-tech, I’m fascinated by behavioural economics and how they can drive better outcomes. I am a traveller at heart, having had the privilege of working across four continents and exploring over 85 countries, experiences that have deeply enriched my perspective and strategic approach to business. Above all, I am focused on steering organisations towards sustainable success and creating a lasting, positive impact.

Fiona Roach Canning's Current Company Details
Pollinate International

Pollinate International

View
Co-founder and CEO
London, GB
Fiona Roach Canning Work Experience Details
  • Pollinate International
    Co-Founder And Ceo
    Pollinate International
    London, Gb
  • Pollinate International
    Co-Founder & Ceo
    Pollinate International Dec 2022 - Present
    London, United Kingdom
    - Co-founded Pollinate with the vision of revolutionizing bank acquiring solution through owned and integrated customer experiences. In 18 months, designed, built and launched the end-to-end customer experience platform underpinning Tyl by NatWest – the fastest growing acquirer in the UK with a market leading trustpilot rating of 4.7.- Oversaw the implementation of the same bank grade platform in to National Australia Bank and CIBC. Drove market entry in the US, securing a top 10 bank as our inaugural client. Created and nurtured an alliance of banks using the same technology to power their merchant experiences.- Steered the organization through multiple restructures and transitions, cultivating and sustaining a robust, cohesive company culture and high performance throughout Pollinate’s evolution- Provided mentorship to employees, as well as female and minority founders, supporting career growth and development.About Pollinate:Pollinate’s experience-as-a-service platform empowers banks to enhance their SMB customer experience by embedding payments as a unified part of the wider business banking proposition. Investors include NatWest Bank, National Australia Bank, MasterCard, Fiserv and Insight Partners.
  • Pollinate
    Co Founder, Chief Product & Marketing Officer
    Pollinate Nov 2017 - Dec 2022
    London, England, United Kingdom
  • Loupe
    Non Executive Director
    Loupe Feb 2022 - Present
    London, England, United Kingdom
    Helped steer Loupe from a nascent concept to a beta launch. Concept focused on curating the best of the UK (places to stay, things to do, food to eat) in a luxury digital experiences platform. Founding team included senior execs from Conde Nast Traveler.
  • Themakings
    Strategic Advisor
    Themakings Mar 2023 - Present
    London Area, United Kingdom
    Advisor to a female-founded online coaching platform aiming to build future leaders
  • Tyl By Natwest
    Chief Customer Officer
    Tyl By Natwest Nov 2017 - Aug 2019
    London, United Kingdom
  • Google
    Strategic Advisor
    Google Sep 2017 - Mar 2018
    San Francisco Bay Area
    - Advised google on the strategy for their inaugural loyalty program - Google Play Points. The program was designed to reward users for purchasing apps, content and games through the Play Store- Co-designed earn and redemption strategies and global rules framework. Oversaw research and launch strategy for the Japanese and Korean markets- Google Play Points are now collected by 220m users worldwide and developers using the program see a 30% uplift in revenues.
  • Aimia
    Managing Director - Loyalty Services
    Aimia Jul 2014 - Sep 2017
    London
    - Defined and owned the end to end customer experience for Nectar's 20m members- Ran Aimia’s corporate innovation accelerator, using design thinking methodologies to deliver £1.5m in revenue in its first year- Led a highly matrixed team across technology, client services, business development and operations to create a profitable white label businessAbout AIMIA:Aimia is a £1.5bn Toronto-listed, global data-driven marketing and loyalty company. It owns and operates multiple loyalty programmes, including Nectar, the UK’s largest loyalty programme with 20m members. AIMIA also offers white labelled solutions for many of the world’s leading brands including Avis, P&G, Nordstrom, TSB and SAS.
  • Mapp & Plant Ltd
    Freelance Business Consultant
    Mapp & Plant Ltd Jan 2010 - Jun 2014
    New York / London
    Create strategic recommendations for and drive implementation of customer-driven product, marketing and business model innovations. Clients include TDA, PayPal, Samsung, MAS, Pepsi. Example projects:- MAS (Sri Lanka): Created an innovation unit within a $1bn company. Trained and led internal team to identify a portfolio of products worth $200m p.a. were brought to market- Samsung (Global): Facilitated a program of highly interactive strategic marketing workshops with senior management across 6 countries
  • Visa
    Head Of Strategic Insight
    Visa Oct 2006 - Dec 2009
    London, United Kingdom
    Built and led a function of 10 FTE with a budget of £10m to provide strategic advice to Visa and its network of 4,600 European member banks by combining Visa’s transactional data with primary and secondary research- Commercialised the insight function and created a profit centre by producing reports and offering consulting services to banks – while continuing to serve the research needs of Visa- Team rated as high performing all three years
  • Prophet
    Manager
    Prophet Apr 2002 - Nov 2006
    London, United Kingdom
    Sold and ran multi-million pound consultancy engagements at Prophet - a leading global strategy and marketing consultancy. Clients included UBS, BP, RSA Insurance, DKSH, Al Futtaim Group, J&J. Example projects:- UBS: Led multiple workstreams in a long-term project to turn a bank built by acquisitions in to a single global brand. Conducted customer and employee work across 14 countries to develop the global brand positioning and business unit value propositions. Developed marketing effectiveness measurement systems and led employee training
  • Unilever
    Consultant
    Unilever May 2001 - Apr 2002
    Part of the team driving implementation of Unilever’s ‘Path to Growth’ strategy, developing global brand and business strategies for Dove, Knorr and Slimfast
  • Marchfirst  (Nasdaq-World Leader System Integrator & Internet Consulting)
    Business Analyst
    Marchfirst (Nasdaq-World Leader System Integrator & Internet Consulting) Jul 1999 - May 2001
    Part of client engagement team delivering strategic consultancy services to Financial Services companies

Fiona Roach Canning Education Details

Frequently Asked Questions about Fiona Roach Canning

What company does Fiona Roach Canning work for?

Fiona Roach Canning works for Pollinate International

What is Fiona Roach Canning's role at the current company?

Fiona Roach Canning's current role is Co-founder and CEO.

What schools did Fiona Roach Canning attend?

Fiona Roach Canning attended University Of Cambridge.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.