Fiona Roach Canning Email and Phone Number
I am a strategic and empathetic leader with 25 years of experience in aligning and inspiring teams to achieve impactful results both in executive and non-executive director roles. I have held leadership and advisory roles in start-ups, scale-ups and large enterprises. My strength lies in identifying an organisation's critical focus areas and motivating and guiding teams to achieve aligned goals. I bring extensive experience navigating complex board and shareholder dynamics, consistently driving outcomes, even in the most challenging environments. I thrive on cutting through bureaucracy to create entrepreneurial environments for teams regardless of sector or geography.My background is rooted in customer experience, and I have a passion for tech-enabled businesses that address real-world challenges at scale. With particular expertise in loyalty, small businesses, travel-tech, and fin-tech, I’m fascinated by behavioural economics and how they can drive better outcomes. I am a traveller at heart, having had the privilege of working across four continents and exploring over 85 countries, experiences that have deeply enriched my perspective and strategic approach to business. Above all, I am focused on steering organisations towards sustainable success and creating a lasting, positive impact.
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Co-Founder And CeoPollinate InternationalLondon, Gb -
Co-Founder & CeoPollinate International Dec 2022 - PresentLondon, United Kingdom- Co-founded Pollinate with the vision of revolutionizing bank acquiring solution through owned and integrated customer experiences. In 18 months, designed, built and launched the end-to-end customer experience platform underpinning Tyl by NatWest – the fastest growing acquirer in the UK with a market leading trustpilot rating of 4.7.- Oversaw the implementation of the same bank grade platform in to National Australia Bank and CIBC. Drove market entry in the US, securing a top 10 bank as our inaugural client. Created and nurtured an alliance of banks using the same technology to power their merchant experiences.- Steered the organization through multiple restructures and transitions, cultivating and sustaining a robust, cohesive company culture and high performance throughout Pollinate’s evolution- Provided mentorship to employees, as well as female and minority founders, supporting career growth and development.About Pollinate:Pollinate’s experience-as-a-service platform empowers banks to enhance their SMB customer experience by embedding payments as a unified part of the wider business banking proposition. Investors include NatWest Bank, National Australia Bank, MasterCard, Fiserv and Insight Partners. -
Co Founder, Chief Product & Marketing OfficerPollinate Nov 2017 - Dec 2022London, England, United Kingdom -
Non Executive DirectorLoupe Feb 2022 - PresentLondon, England, United KingdomHelped steer Loupe from a nascent concept to a beta launch. Concept focused on curating the best of the UK (places to stay, things to do, food to eat) in a luxury digital experiences platform. Founding team included senior execs from Conde Nast Traveler. -
Strategic AdvisorThemakings Mar 2023 - PresentLondon Area, United KingdomAdvisor to a female-founded online coaching platform aiming to build future leaders -
Chief Customer OfficerTyl By Natwest Nov 2017 - Aug 2019London, United Kingdom -
Strategic AdvisorGoogle Sep 2017 - Mar 2018San Francisco Bay Area- Advised google on the strategy for their inaugural loyalty program - Google Play Points. The program was designed to reward users for purchasing apps, content and games through the Play Store- Co-designed earn and redemption strategies and global rules framework. Oversaw research and launch strategy for the Japanese and Korean markets- Google Play Points are now collected by 220m users worldwide and developers using the program see a 30% uplift in revenues. -
Managing Director - Loyalty ServicesAimia Jul 2014 - Sep 2017London- Defined and owned the end to end customer experience for Nectar's 20m members- Ran Aimia’s corporate innovation accelerator, using design thinking methodologies to deliver £1.5m in revenue in its first year- Led a highly matrixed team across technology, client services, business development and operations to create a profitable white label businessAbout AIMIA:Aimia is a £1.5bn Toronto-listed, global data-driven marketing and loyalty company. It owns and operates multiple loyalty programmes, including Nectar, the UK’s largest loyalty programme with 20m members. AIMIA also offers white labelled solutions for many of the world’s leading brands including Avis, P&G, Nordstrom, TSB and SAS. -
Freelance Business ConsultantMapp & Plant Ltd Jan 2010 - Jun 2014New York / LondonCreate strategic recommendations for and drive implementation of customer-driven product, marketing and business model innovations. Clients include TDA, PayPal, Samsung, MAS, Pepsi. Example projects:- MAS (Sri Lanka): Created an innovation unit within a $1bn company. Trained and led internal team to identify a portfolio of products worth $200m p.a. were brought to market- Samsung (Global): Facilitated a program of highly interactive strategic marketing workshops with senior management across 6 countries
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Head Of Strategic InsightVisa Oct 2006 - Dec 2009London, United KingdomBuilt and led a function of 10 FTE with a budget of £10m to provide strategic advice to Visa and its network of 4,600 European member banks by combining Visa’s transactional data with primary and secondary research- Commercialised the insight function and created a profit centre by producing reports and offering consulting services to banks – while continuing to serve the research needs of Visa- Team rated as high performing all three years -
ManagerProphet Apr 2002 - Nov 2006London, United KingdomSold and ran multi-million pound consultancy engagements at Prophet - a leading global strategy and marketing consultancy. Clients included UBS, BP, RSA Insurance, DKSH, Al Futtaim Group, J&J. Example projects:- UBS: Led multiple workstreams in a long-term project to turn a bank built by acquisitions in to a single global brand. Conducted customer and employee work across 14 countries to develop the global brand positioning and business unit value propositions. Developed marketing effectiveness measurement systems and led employee training -
ConsultantUnilever May 2001 - Apr 2002Part of the team driving implementation of Unilever’s ‘Path to Growth’ strategy, developing global brand and business strategies for Dove, Knorr and Slimfast -
Business AnalystMarchfirst (Nasdaq-World Leader System Integrator & Internet Consulting) Jul 1999 - May 2001Part of client engagement team delivering strategic consultancy services to Financial Services companies
Fiona Roach Canning Education Details
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Mathematics
Frequently Asked Questions about Fiona Roach Canning
What company does Fiona Roach Canning work for?
Fiona Roach Canning works for Pollinate International
What is Fiona Roach Canning's role at the current company?
Fiona Roach Canning's current role is Co-founder and CEO.
What schools did Fiona Roach Canning attend?
Fiona Roach Canning attended University Of Cambridge.
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