• Managed enhancement for Oracle ERP Integration and development of healthcare asset management software, monitored project delivery progress and quality, and reported status to stakeholders. Handled client complaints, reducing complaints and defects by 88%.• Facilitated workshops with operations users to translate business processes into requirements and define project scope.• Led User Acceptance Testing (UAT) and the rollout of software development, ensuring project milestones were met. • Supported key stakeholders in major project decisions by presenting financial, contractual and operational data.

• Led a team to develop low-code mobile app using Power Apps and Power Automate to record site inspection which won the company's Hackathon.• Appointed as tbe Digital Champion to lead company’s digitization and digitalization initiatives.• Managed the appointment of drone service provider including engagement with multiple vendors, interview and selection of vendor based on project requirements and budget. • Planned and managed the inspection work programme for 20 bridges with 2 teams of bridge inspectors and drone operators.

• Researched in the effects of manufacture defects on strength and durability of cellular GFRP bridge deck.• Designed a novel method to document the waviness of composite layers using flatbed scanner by adapting research techniques from aerospace discipline.• Implemented a systematic experimental methodology to improve the quality and contrast of the images. • Innovated the image analysis using ImageJ by automating the process and improving the accuracy of the analysis.• Characterised fibre waviness using MATLAB by curve fitting and verified the accuracy of different solutions.• Presented research findings to civil and aerospace composite academics through verbal presentation, report and poster.

• Taught GCSE Physics, GCSE and A Level Mathematics via skype and home tuition. • Improved a student’s GCSE Additional Maths from U to D over 6 months by targeting tutee’s weaknesses.• Explained mathematical concepts using visual aids and examples to engage tutees’ interests.

• Collaborated with design team by monitoring project schedule and mediating the cost, quality and safety negotiation.• Analysed the market research and proposed a property development of 99 units on 2.4 acres land to senior managers.• Obtained recognition from senior manager for exceptional presentation skills using Prezi and hence tasked with conducting a training session for 15 colleagues.

• Experience in customer service particularly conflict resolution. • Achieved monthly sales target of RM 50,000 by organizing and displaying the received stock strategically to attract customers’ attention.

• Experience in food and beverage serving industry.• Responsible for taking customers’ order, bringing food to the tables and general cleaning.