Fiona Van Dalen work email
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Fiona Van Dalen personal email
At Baptcare, my mission has been to facilitate seamless transitions and transformations in aged care, leveraging over a decade of management experience to foster high-performance teams. Guided by core values of authenticity, service, and growth, my role as Chief Product Owner involves applying Prosci Change Management methodologies and Conversational Intelligence to enhance organizational development and process improvement.My recent tenure as Chief Product Owner honed my expertise in organizational development, equipping me with the proficiency to drive strategic change initiatives. This role capitalized on my ability to merge analytical skills with a deep understanding of human behavior, ensuring that technology-enabled change aligns with our company's commitment to helping individuals navigate personal and organizational transitions.
Baptcare
View- Website:
- baptcare.org.au
- Employees:
- 1053
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Operations Manager Home Care Vic TasBaptcareAustralia
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Chief Product OwnerBaptcare Jan 2023 - Apr 2024Melbourne, Victoria, Australia
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Technology Change ManagerBaptcare Sep 2021 - Jan 2023Camberwell, Victoria, Australia
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Business Projects Manager - HomecareVmch Jan 2021 - Aug 2021Melbourne, Victoria, Australia -
Portfolio Lead - Community & Disability, People ServicesVmch Sep 2020 - Jan 2021Melbourne, Victoria, Australia
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Project Change ManagerVmch Oct 2019 - Sep 2020East MelbourneImplementation of the Procure to Pay system across all business divisions.
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Business Assimilation Project ManagerVmch Jun 2018 - Oct 2019Wantirna, Victoria, Australia
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Business Coach / Change StrategistMindsharp Coaching Mar 2016 - Jun 2019Melbourne, AustraliaA heart-centered coach and facilitator focused on transformation coaching with a strong belief in mind over matter. Working in partnership with individuals, community groups and businesses to discover the limitless possibilities for growth through personal leadership through online program delivery, group workshops, one on on coaching. The number one reason why change fails is the necessary shift in thinking was ignored. Mindsharp focuses on the mind muscles for sustainability in change initiatives. -
Medical And Quality AdministratorSkin & Cancer Day Surgery Apr 2013 - Jun 2018Melbourne, Australia• Administratively support the management of a private consultation practice and private hospital including ensuring exceptional patient care and services, preparing and processing patients admissions and working with Health Fund contracts . In addition, instrumental in quality assurance and supporting accreditation and compliance processes and procedures. -
Operational Lead - Market ResearchSingtel Mar 2012 - Jul 2012Sydney• Briefed and developed materials for the development of marketing questionnaires/quizzes delivered daily for the purpose of market engagement and research via android application. -
Product Manager - Commercial LendingWestpac 2010 - Apr 2012Sydney• Core responsibilities included management of end to end operational delivery of products and liaising with internal departments and Business Banking. Focus with stakeholder engagement was product innovation, pricing and portfolio optimization. Challenge was cultural merge with St George Bank and aligning processes, procedures and best practices for benchmarking excellence. -
Change And Communications ManagerPhilips International Aug 2006 - Aug 2007Eindhoven Area, Netherlands• Acting as a critical link between Human resource Management and Operational Business in the PRIDE project which was a major organisatonal structure change from a regional to global governance model.• Instrumental in creating a change vision which addressed the environment and culture change requirements, stimulated the development of a learning organisation focused on performance and customer centric delivery.• Core strength was across geographical boundaries, being able to engage, motivate and direct a global team of change ambassadors -
Customer Relationship Manager, It SecurityPhilips International Apr 2004 - Aug 2006Eindhoven Area, Netherlands• Introduced customer orientated process to a previously "technical" department. • Core responsibilities including Client Management and global communication. This included implementing CRM processes and interfaces, ensuring that service level agreements, contracts and negotiation with both internal and external customers and suppliers meet business needs and provide value for money in terms of standards, quality, efficiency and performance.
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Manager, Services And Delivery, Global Support CentreAtos Origin Jun 2001 - Mar 2004Eindhoven Area, Netherlands• Overall management for the delivery of Regional Helpdesk for various MNC’s and Client Services (includes 60+ staff / 52 SLA’s)• Assists in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems. Measured against SLA’s and Customer Satisfaction Surveys• Responsible for Employee Satisfaction• Monitoring revenue and profits on a monthly basis. Contract Management 6.5 million Euro yearly value. -
Manager, Customer Services AseanOrigin Pty Ltd May 1998 - Jul 2000Singapore• Overall management for the delivery of Regional Helpdesk and support services (including Desktop and Quality) with balanced scorecard (based on financials, customers, employees and operations)• Ensure that service level agreements, contracts and negotiation with both internal and external customers and suppliers meet business needs and provide value for money in terms of standards, quality, efficiency and performance.• Assists in advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems. Measured against SLA’s and Customer Satisfaction Surveys• Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management. Run as a Cost Centre.
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Business ConsultantOrigin Pty Ltd May 1996 - May 1998Singapore• Focus on Customer Service, Helpdesk Integration and End User Environments• Management of IT projects ensuring completion within agreed timeframe, budget, parameters and to Company Standards. MNC´s and ASEAN coverage• Negotiation and administration of contractual agreements with customers and suppliers.• Project Management and implementation of LAN, EDI-messaging and generic Origin Services including GDS, Intranet and IP/SNA gateway. • Carry out needs analysis for customers and perform presales activities. • Establish and co-ordinate project teams to consult on analysis, design and implementation and support of required systems
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Project Support Analyst For Eft SolutionsFirst Data Resource Australia Jun 1994 - Jan 1996Sydney, Australia• Integration and implementation of projects ensuring completion within agreed timeframe, budget and specifications.• Perform indepth analysis of client’s requirements and develop processing strategies.• Support Client Support Services as second line support and provide oncall support• Supply information and update internal and external customers and provide the link between Sales and Operations• Work closely within a team to ensure all clients requests and needs are met at the highest standards in terms of quality and service.• Support change requests from the client and perform risk assessment to ensure smooth implementation.
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Service AdvisorAnz Bank Australia Jul 1991 - May 1994Sydney, Australia
Fiona Van Dalen Skills
Fiona Van Dalen Education Details
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Management And Industrial Relations -
The Coaching InstituteEducation And Coaching -
Awarded Certificate Of Commendation
Frequently Asked Questions about Fiona Van Dalen
What company does Fiona Van Dalen work for?
Fiona Van Dalen works for Baptcare
What is Fiona Van Dalen's role at the current company?
Fiona Van Dalen's current role is Operations Manager Home Care VIC TAS.
What is Fiona Van Dalen's email address?
Fiona Van Dalen's email address is fi****@****.com.au
What schools did Fiona Van Dalen attend?
Fiona Van Dalen attended University Of Wollongong, The Coaching Institute, Management Development Institute Of Singapore.
What skills is Fiona Van Dalen known for?
Fiona Van Dalen has skills like Change Management, Process Improvement, Business Process Improvement, Project Management, Outsourcing, Crm, Coaching, Stakeholder Management, Organizational Development, Business Transformation, Management, It Management.
Who are Fiona Van Dalen's colleagues?
Fiona Van Dalen's colleagues are Kanwaljit Kaur, Judeline De Luna, Anjali V., Shiwen Chai, Brad Houston, Jill Montalto, Rachel Galvin.
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