Fiona Wilson Email & Phone Number

Hatfield, England, United Kingdom

• Affinity Water is the largest water-only supplier in the UK and provides 950 million litres of water a day, to more than 3.8 million people across the south east of England.This roles leads a team of six people for all.
• Strategic Ownership: Taking charge of customer communications, ensuring alignment with Affinity Water's goals and enhancing customer satisfaction through clarity and effectiveness of communications.
• Website Management: Overseeing the strategic use of the company website as a primary customer communication platform, encouraging self-service and reducing our cost to serve from use of our traditional customer service.
• Customer Journeys: Supporting our Customer Experience Improvement team to upgrade our customer journeys through effective communication strategies, providing a seamless and user-friendly experience.
• Email Marketing and ECRM: Leading all aspects of email marketing and ECRM activities, with a focus on driving customer engagement and maximising data collection opportunities.
• Analytics and Optimisation: Utilising data analytics to measure the effectiveness of communication strategies, making informed decisions for continuous improvement.

• This role leads a team of eight people to plan, create and execute all external communications through our channels including; targeted communications for water-saving campaigns, seasonal campaigns, automated.
• Lead, own and determine the key themes of the centralised communications plan
• Determine the external channel outputs of social media, emails, website, written collateral, press/media, customer bills, literature, letters and SMS.
• Lead and own the strategic plan for channel development including recommending ways of working and structural changes.
• Ensure central/key messages are aligned and available for all stakeholders in a central library.
• Ensure all communications are delivered in line with brand guidelines, messaging framework and creative excellence.

Building from two team members into a brand new structured team of seven people to deliver all digital content, consumer proactive and targeted communications, including initiatives to help customers to use water more wisely. Delivering a messaging strategy to improve engagement, brand perception and experience across all channels including the website, My.

• Key Responsibilities
• Oversee the delivery of customer communications across Affinity Water, to standardize our tone of voice and improve our proactive communications.
• Deliver an excellent messaging strategy across various channels including SMS, email, website and letters.
• Work with data and databases to ensure that our communications are personalised and relevant.
• Collaborate with wide-ranging and cross-functional teams to continually improve our engagement with customers, ensuring an exceptional and seamless experience is delivered across all journeys.
• Analyse and report on performance against plans, budgets and strategic objectives to executive management.

• Responsible for the conduct of the ballot in polling stations on election days.
• Complying with any instructions from the Returning Officer.
• In charge of a polling station.
• Ensuring that all electors are treated impartially and with respect.
• Maintaining the secrecy of the ballot
• Supervising the Poll Clerks at the polling station.

Marketing and communications for Garden City Cinema, Soft Play City, Hawthorne Theatre, RollerCity, café and bar in the centre of Welwyn Garden City.* Managing all aspects of marketing and communications including creation, design and production of content for a variety of channels.* Ownership of content of the websites, email marketing campaigns and.

Hemel Hempstead, England, United Kingdom

• Key Responsibilities
• Establish requirements for guest communications across pre-arrival, on-resort marketing and on-resort sales using insight and feedback.
• Working closely with marketing, digital and social teams to support the guest journey flow, efficiently and accurately across all channels.
• Delivering on-resort marketing, guest communications material and the agreed product brief for each break.
• Effectively communicating service and customer care updates to guests, head office and resort teams.
• Delivering on an agreed budget and seeking out improved ways of working and efficiencies, both internally and with external suppliers.

Key Responsibilities * Developing the pre-arrival communication strategy by working with the guest insight team to identify gaps and the guest needs.* Creating and planning engaging, personalised, dynamic and targeted campaigns to guests before they arrive. * Planning and delivering the marketing activity calendar to develop offers with internal and.

North Hertfordshire College, Stevenage

* Planning, mapping and execution of key group campaigns targeting a range of audiences including students and business clients to deliver organisational objectives.* Building relationships with internal clients, translating their requirements into marketing activity and delivering outstanding marketing campaigns in line with the five-year group strategy.*.

Hatfield, Herts

* Accounts managed include Carphone Warehouse, Tesco, Argos, Dixons Retail, John Lewis, Asda, Comet, Woolworths, A1 Comms, Go Mobile, Chitter Chatter, Fonehouse, Shebang & various mail order catalogues.* Assessing marketing activity to generate revenue and margin targets, defining, developing & delivering integrated marketing campaigns across all product.

St Albans, Herts

Isleworth, Middlesex

Marketing with accounts including Dixons Retail and Comet.

Hemel Hempstead, Herts

Hemel Hempstead, Herts

Hemel Hempstead, Herts