•15 years’ experience in IT Industry, experienced in call center technical support, sales operation,business analysis, marketing project management,Data analysis,• Comprehensive international and domestic experience in managing complex cross-functional, cross-country programs and campaigns• Executive communication and presentation skills in both English and Chinese• Good at product demo and introduction in campaigns• Familiar with PC/Internet industry/Digital forensics and customer experience elementsGoals: Marketing Project manager / BDM (Business Development Manager) / Call Center Manager
Kion Group
View- Website:
- kiongroup.com
- Employees:
- 841
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Itbp For S&S DomainKion Group Nov 2023 - PresentXiamen, Fujian, China -
Client Solution Group Price AdvisorDell Technologies Oct 2021 - Dec 2023Xiamen, Fujian, China1. Develop executive level presentations to GC salesteam by join the weekly meeting and the sales morning meeting, share about quote report view and hotquote report by ISR view to sales team and train the fundamental knowledge about smart price.2. Support the price issue feedback from sales, collaborating with team to fix issue.3. Execute the project decided in GC leaver and monitor the project and gather feedback from sales, provide advice to optimize the project. -
Marketing ManagerBroadvision Jan 2021 - Sep 2021Xiamen1 Marketing: product management and marketing, social media management, online promo management by Baidu advertisement, 360, Sougou, company website 2 Partner relationship management, organize the communication between company and ORLACO company.3 Support CEO manager the company training work, and build company culture.4 Manage the product and set process to manage self-development product from design to delivery. -
Product Marketing ManagerChinanetcenter - The Leading Cdn & Idc Provider In China Jul 2017 - Dec 2020Xiamen1 product requirement analysis and write customer story for development team to design function2 marketing promotion and make solution to support sales to gain opportunities3 support sales and service team to meet customer needs -
Oversea Marketing Project ManagerMeiya Pico May 2011 - Jul 2017Xiamen, Fujian, China* Plan the marketing campaign and design the marketing event process.* Manage to develop and implement sales strategy, including eMarketing, website management, creation of marketing material,branding* Help define the seller base and industry verticals we target and influence a sales plan that is in line with our Global Seller business direction. * Work across key internal stakeholders to set priorities and develop account targets that underpin category strategy and knowledge of the local market. * Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships. * Work closely with senior executives at interested sellers to successfully negotiate deals and help in on-boarding. * Track and monitor performance and sales of key partners to manage their performance. * Engage with internal and external customers/teams to improve products and business processes. -
Product Pre-Sale Engineer And Sfdc Consultant In Sales Operation TeamDell Aug 2008 - May 2011CRMS-Salesforce.com Admin: - Support APJ Sales by Pick up call & email in Chinese or English and fix issue- Training New hire and deliver process to sales team- Assist PM draw up process to improve business- Analyzing account missing issue and find the root cause of data gap between affinity and SFDC for database and sales- Set report template for user to improve their work efficiency -
Apj Business Support Analyst Of MarketingDell Oct 2009 - Oct 2010Sales Order Download System (Q2C/USP) Support:-Support the deployment of Global Order Management Tool across Asia Pacific region-Identifies operational problems and escalate issues-Ensure end to end resolution of issues and take ownership-Executes project plans and meets project deadlines-Data migration and function testing before system launch-Deliver daily morning briefing training for sales team and onsite support during launch -
Products Pre-Sale Support Of MarketingDell Jul 2008 - Oct 2009Responsibilities & Achievements:1.Quite familiar with the specifications of the client products and able to recommend the suitable products for sales to meet the customers' requirement. 2.Check pricebook and configuration for sales, follow some inside sales download order process issue and esc to IT when needed. -
Technical ServiceDell Jul 2006 - Jul 20082007-2008 Pod Leader of TS team-Coaching New Hirers on softskill and Products-Review data for team such as mis call,RR,that measure whole team performance-Follow tough case for team-member and coordinate between agent and customers to improve customer experience.Achievement: The most popular pod leader2006-2007 Technical Service of DELL -Communicate with customer to judge out hardware or software issue and improve customer experience-Troubleshooting and repair operations for clients. control about 90% of the results are excellent
Fiona Wu Education Details
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Computer Science And Technology
Frequently Asked Questions about Fiona Wu
What company does Fiona Wu work for?
Fiona Wu works for Kion Group
What is Fiona Wu's role at the current company?
Fiona Wu's current role is Project Management / Product Marketing.
What schools did Fiona Wu attend?
Fiona Wu attended East China Jiaotong University, 华东交通大学.
Who are Fiona Wu's colleagues?
Fiona Wu's colleagues are Sen Pang Tan, Rafael Mansano, Jedy You, Fabio Garzoni, Didrik Millberg, Fabrice Guyot, Luca Ferretti.
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