Fione Wong Email & Phone Number

Malaysia

• Agency Administration & Branch Support
• Assisted in agency onboarding, including processing and verifying agency applications to ensure compliance
• Supported the administration duties of the department and branch- Monitored and ensured the accuracy of agency data/information in the system- Filed and retrieved documents and records as need- Performed system quality.
• Prepared various progressive reports such as the Quaterly Agency Renewal Report, Yearly Agency Remuneration Report, and ad-hoc analysis reports as requested by superiors
• Implemented problem solving skills to address issue and challenges faced by the business unit and agents
• Conducted User Acceptance Test (UAT) for systems enhancement and defect resolution.

Federal Territory Of Kuala Lumpur, Malaysia

• Receipt & Payment
• Verified and assisted with daily receipt and journal entries for system posting
• Managed and processed customer refunds
• Monitored and processed the CBC Report (Cash Before Cover) on a monthly basis
• Assisted in resolving disputes and payment issues
• Employed problem-solving skills to ensure timely completion of department tasks and adherence to strict deadlines