Fionn Breen Email & Phone Number

Portsmouth, GB

Kaohsiung City, Taiwan

Kaohsiung City, Taiwan

Dublin, County Dublin, Ireland

• Management of a remote team of over 20 staff.
• Management of staff who verify, clean and append time critical data records; working with Excel and Sharepoint.
• Working with sensitive information.
• Drive individual and organisational targets, standards and processes to ensure the continued success of IDG Direct’s product and services
• Record team and individual performance standards with a focus on performance improvements
• Responsible for the recruitment of new agents through both internal and outsourced channels and agencies

Dublin, County Dublin, Ireland

• Management of a remote team.
• Management of staff across a wide range of campaigns to generate HQL opportunities for IT companies including many Fortune 1000 clients
• Drive individual and organisational targets, standards and processes to ensure the continued success of IDG Direct’s product and services
• Analyse and report On-demand and lead generation campaigns to the sales and marketing stakeholders
• Analysis of team and revenue performance to senior management.
• Devise incentives to boost team morale and achieve campaign targets.

Dublin, County Dublin, Ireland

• Tasks and duties of a Lead Generation Agent
• Representing and branding IDG services by making professional outgoing calls toprospective clients.
• Involved in research and building customer’s interests in the services, and productsavailable for IDG.
• Gathering and recording accurate client details, and maintaining/updating/completingdatabases as new information is gathered.
• Responsible for completing thorough updates and hand-overs with team member’s/teamleaders and contributing to projects, and process improvements.

Beijing, China

As a deputy manager, I fulfilled all previous retail cashier duties as well as: Opening and closing the shop.Completing rotas and staff time off in excel. Further fulfilling marketing promotions throughout the shop. Delegating tasks to team members.Ensuring shop cash flow remained within company guidelines by completing regular cash checks, lodgements &.

Drogheda, County Louth, Ireland

Duties included:- Serving customers in a prompt and efficient manner.- Ensuring the shop was fully stocked.- Encouraging growth throughout the shop by marketing various promotions.- Provide excellent customer service to resolve customer queries and ensure all customers received a pleasant betting experience.