Iris Mcelwain Email & Phone Number

Dublin, County Dublin, Ireland

Rathfarnham, Dublin

Key Responsibilities:Device Diagnosis and Repair:Diagnosing issues and faults in devices, including computers and phones.Execute effective repairs, ensuring devices are restored to optimal functionality.Utilize my technical expertise to troubleshoot and resolve hardware and software problemsCustomer Service and Communication:Provide great customer service by listening to customer concerns and explaining technical issues in a clear mannerDemonstrate a customer-oriented approach, meeting customer expectations through effective problem-solvingSales and Service Revenue Generation:Engage in sales by recommending appropriate repair services and upselling additional productsCharge for services contributing to the overall revenue generation for the Lovetech department.Case Management:Manage and book in cases for repair, ensuring accurate documentation and communication throughout the repair processCoordinate the dispatch of devices for specialised repairs, maintaining a streamlined workflow and meeting deadlinesTechnical Expertise:Stay updated on the latest technological trends and advancements to provide informed recommendations and high-quality serviceCollaborate with colleagues to share knowledge and expertise

Rathfarnham, Dublin

Key Responsibilities:Product Knowledge:Understand the latest computer hardware, software, and peripherals.Keep informed of industry trends and advancements to provide customers with accurate information.Sales and Customer Engagement:Engage with customers to understand their computing needs and recommend suitable productsUse effective sales techniques to promote computer products, accessories, and related servicesMerchandising and Inventory Management:Maintain a visually appealing and organized computer department, ensuring products are properly displayed and well-stocked.Monitor inventory levels and collaborate with the management team to replenish stock as needed.Key Achievements:Received positive feedback for outstanding customer service and support, contributing to high customer satisfaction scoresSuccessfully implemented creative merchandising displays, resulting in increased product visibility and sales and shared with all stores across the country

Newbridge, County Kildare, Ireland

Bachelor Of Arts - Ba, Photography And Digital Media

Secondary Education, 2Nd Level Education