Fiorella Ly Rojas Email & Phone Number

Costa Rica

Costa Rica

As part of the Human Resources team the main goal is to ensure the best possible experience for all employees when joining the company, part of the responsibilities are: - Develop & implement wellness strategies, leading initiatives, engagement plans, career paths, and core processes in the company.- Develop the onboarding process and support the effective onboarding of all associates.- Host workshops and trainings and conduct group sessions as necessary.- Drive the engagement calendar along with the marketing team.- Interact and work closely with leadership teams to determine specific training needs to align training goals with the overall organizational objectives.- Determine key measures of success. Provide analysis, reporting, and recommendations that drive continuous improvement, ensure application, and provide momentum for leader development strategy across the organization.- Consult with management, providing HR guidance when appropriate.- Analyze trends and metrics in partnership with management teams to develop solutions, programs and policies.- Support the introduction of innovative technologies and their further development within the organization.- Conduct audits and analysis on current programs, policies and procedures to help develop recommendations on potential changes, gaps or enhancements to significantly improve existing practices.- Perform job evaluations and position description analysis.- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.- Provide HR policies guidance and interpretation. - Participate in evaluation and monitoring of training programs to ensure success.

In this position, we are in charge of the complete recruitment cycle, from recruiting diverse personnel through searches in different media, followed by personal interviews to be able to create a good rapport and send a shortlist of the best candidates and thus speed up the their hiring process.

Costa Rica

The Employee Resource Center (ERC) is the first point of contact to help Amazon employees find answers to their questions and solve their complex HR problems, as an ERC associate we had to respond quickly and accurately to queries from employees via phone and tickets, interpret and communicate effectively as a subject matter expert in HR policies to employees, resolve escalations from internal business partners and customers including senior-level leadership, escalate broken processes and employee experiences, continuously dive deep to find new ways to improve the employee experience and speed of resolution, identify employee-impacting issues and implement solution and process improvement to increase their satisfaction, manage confidential and sensitive information and adhere to strict ata privacy standards, all while achieving key performance indicators, goals and objectived in line with the organization´s goals.

Costa Rica

As a resolution specialist, we had to constantly review processes that directly or indirectly lead to poor customer experiences, in order to drive positive actions to resolve and improve on behalf of the customers. Some of the resposibilities were to communicate effectively and professionally with both customers and other colegues to get to the root cause of an escalation and provide solutions with creativity. Submit feedback and escalate systemic issues while achieving a good performance in metrics.

Costa Rica

The responsibilities of the position included to communicate with customers with a problem-solving attitude, understand the issu and make best use of the available resources to resolve it, being able to systematically escalate problems and follow through on the resolutions to ensure they are delivered, demonstrate ownership to resolve chanllenging customer issues, have an excellent communication both verbal and written and develop and meet pperformance metrics to assist with driving business results.

Executive Mba, Human Resources Management/Personnel Administration, General

Nebrija University in collaboration with IMF Smart Education Spain, offered this program to empower professionals to transform people.

Licentiate Degree, Psychology

Grado, Education

Activities and Societies: Talleres sobre Derechos Humanos y Sexualidad en Instituciones de Educación Secundaria

Grado, Psychology

Activities and Societies: Cursos libres de educación continua sobre Atención respetuosa a población LGBTI+, Ejecución de talleres.