Being a human experience designer means caring deeply about people and using my skills to make their lives better, help my company grow, and develop our society as the whole. Here’s how.I’m a systems thinker. My brain works in frameworks, journey maps, and complex integrated systems at large scale. I excel at navigating various zoom levels of a design project—from huge enterprise ecosystems and data streams to small UI components and design patterns. It all matters to me, and I love how those things fit together in a product or service I’m designing.I start with “why”. I start every design project by clearly defining a problem we’re trying to solve for the people, as well as the business objectives this project is trying to achieve. I’m also thinking about the design ethics, and the impact this project might have on the sustainability of our human society as a whole.I’m entrepreneurial at heart. I love starting from scratch, and I love working on some big hairy problems. I don’t like to move fast and break things, but I sure love to learn fast. I prototype something quickly to get insights and validate the idea as soon as possible, then iterate on the solution. Whether that’s deploying iPads for people in 800 bank branches, or building a Slackbot to help my colleagues work more efficiently together, I don’t like to wait around for someone to solve things for me. I wear many leadership hats. That said, I rarely solve problems alone— I like to assemble a superhero team and get everyone into the weeds. As a leader, I get to be a coach, a manager, a diplomat, and an architect—all at the same time. I love coaching my team and empower everyone to reach their best potential as designers. I protect my team and shield them from distractions as much as possible, so they could focus on delivering the best results. I help my team find the right direction, then let them shine and do their best work.