Managing day-to-day Operations of the front desk and backend administrative workManaging a team of Physiotherapists, scheduling appointments and managing clinical staff’s scheduleSupervise and manage clinics’ purchases, inventory, maintenance, and repair of clinic equipmentEnsure all contracts and deliverables by vendors are fulfilled to standardsAccurately reconcile accounts and bookkeepingEnsure that billing of invoices and claims to corporate clients and insurance companies and follow-up is doneEnsuring accounting operations are carried out according to internal SOP (Filing, data entry, etc)

Team Management• Ensure team members are well-trained and duly assessed of all duties and SOPs through a structured manner• Ensure that each team member understands their role in Core Collective and has a job description and agreed KPIs• Ability to plan manpower schedule effectively and efficiently• Creation of all SOPs to ensure high standard throughout the organization• Consistently managing the expectations of the team, identify their problems and assist with solutionsResident Management• Manage the onboarding, offboarding and renewal process for Residents in accordance with SOPs in a timely manner• Point of Contact for Residents: resolving problems, gathering testimonials, reviewing quality of new residents, conducting monthly and quarterly review• Conduct regular check-ins with Residents to identify problems and to provide solutions• Maintain complete and accurate resident documentation in the CMS system• Build their resources, availability, service types, pricing and train new Residents on the CMS system• Engage and build customer loyalty while retaining Residents and customers on Core Collective’s platform• Ensure that all bookings by Residents are accounted• Drawing out data and create reports for tracking and analysisMembers Management• Resolving issues and disputes between Members and Residents• Handle potential leads to become a member of Core Collective, and further nurture them to take up more than 1 service in Core Collective• Consistently manage the NPS scores to identify problems and provide solutionsFacilities Management• Ensure all outstanding facilities management issues are resolved timely• Work closely with vendors to maintain the safety and cleanliness of the space according to standard • Ensure that all pantry and retail items are well-stocked and to make timely and efficient purchases to ensure shelves are fully stocked• Ensure that Service Orders and Purchase Orders are delivered accurately and of high standard

• Advanced productivity KPIs by leading trainings on procedures and safety practices• Identified & resolved unauthorised, unsafe or ineffective practices• Reviewed shift reports to understand current numbers & trends• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles• Enforced and optimized internal policies to maintain responsiveness to demands• Investigated and resolved departmental non-conformances• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits• Eased team transitions and new employee orientation through effective training and development• Promoted positive customer experience through day-to-day supervision• Provided exceptional customer service to customers, increasing customer loyalty• Trained and guided team members to maintain high productivity and performance metrics• Monitored over 60 employees' day-to-day activities and made plans to rectify issues resulting in operations' efficiency• Managed, trained and motivated personnel to continuously improve knowledge and abilities in operations field• Supervised 60 employees on rotating shift, overseeing efficiency of guests' service and operations• Upheld great standards of leadership for employees, consistently leading by example• Scheduled employees for shifts, taking into account customer traffic and employee strengths• Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service