Role & Responsibilities:• Oversee and manage comprehensive bookkeeping processes to ensure accurate recording and classification of all financial transactions per accounting standards.• Administer payroll, including salary calculations, deductions, and taxes, while ensuring timely employee tax reporting (PPH21) in compliance with government regulations.• Lead a team responsible for invoicing and customer collections, streamlining billing processes to improve cash flow and secure timely payments from clients across Indonesia.• Manage and maintain the company’s ticketing application, providing troubleshooting, performing updates, and developing new features to enhance user experience and operational efficiency.• Act as the primary liaison with logistics vendors, coordinating the shipping of machine spare parts and consumables to ensure timely distribution to customers nationwide.• Negotiate terms with logistics partners, monitor shipment schedules, and proactively address issues to ensure uninterrupted delivery of critical components.• Conduct validation and meticulous record-keeping for customer contracts, ensuring compliance with company standards and supporting long-term service reliability.• Draft and manage official client correspondence, maintaining professionalism and positive relationships in all communications.• Oversee procurement and inventory management for spare parts and consumables, negotiating with suppliers for quality materials at competitive prices while managing stock levels.• Supervise invoicing for spare parts and consumables, ensuring accuracy and timeliness to support efficient stock management, vendor relations, and seamless customer service delivery.

Role & Responsibilities:• Report directly to the Director, supporting executive-level functions and maintaining a high level of confidentiality in all tasks and documentation.• Handle and safeguard sensitive documents, including financial records and employee benefits administration, as well as managing petty cash with strict accuracy and accountability.• Perform routine bookkeeping tasks, ensuring financial transactions are accurately recorded and aligned with company accounting practices.• Prepare and manage internal and outgoing correspondence, drafting and reviewing letters to ensure clarity, professionalism, and adherence to company standards.• Create, update, and maintain the departmental database, performing or overseeing data entry tasks to ensure the accurate organization and secure storage of client files.• Organize and manage project and office files, including payroll documentation, billing summaries, worker’s compensation records, blueprints, contracts, and supplier invoices, ensuring easy access and comprehensive record-keeping.

Role & Responsibilities:• Manage company accounts, including overseeing bank accounts, monitoring transactions, and ensuring accurate record-keeping for all financial activities.• Administer payroll, including salary calculations, deductions, and taxes, while ensuring timely employee tax reporting (PPH21) in compliance with government regulations.• Handle customer invoicing and billing, tracking payments to maintain a steady cash flow and ensuring timely receipt of funds.• Perform comprehensive bookkeeping tasks, recording and organizing financial transactions to ensure accuracy in financial records and reports.• Administer payroll, including calculating wages, processing employee payments, and ensuring compliance with tax regulations.• Execute all company payments, coordinating with suppliers, vendors, and other stakeholders to ensure timely and accurate disbursement of funds.

Role & Responsibilities:• Manage company accounts, including overseeing bank accounts, monitoring transactions, and ensuring accurate record-keeping for all financial activities.• Administer payroll, including salary calculations, deductions, and taxes, while ensuring timely employee tax reporting (PPH21) in compliance with government regulations.• Handle customer invoicing and billing, tracking payments to maintain a steady cash flow and ensuring timely receipt of funds.• Perform comprehensive bookkeeping tasks, recording and organizing financial transactions to ensure accuracy in financial records and reports.• Administer payroll, including calculating wages, processing employee payments, and ensuring compliance with tax regulations.• Execute all company payments, coordinating with suppliers, vendors, and other stakeholders to ensure timely and accurate disbursement of funds.

Role & Responsibilities:• Collect, record, and analyze data related to online sales of vegetable and fruit products, ensuring accurate and up-to-date information for sales tracking and decision-making.• Conduct comprehensive research on trends in the online vegetable and fruit market, comparing product specifications, prices, quality, and details with competitor offerings to identify market positioning and opportunities for improvement.• Process and visualize sales data, preparing weekly reports of online and offline vegetable and fruit sales summaries. These reports are compiled in Excel and PowerPoint formats and submitted to the • • • • Manager for review, then forwarded to the Board of Directors (BOD) for strategic decision-making.• Recap and organize documents related to the receipt of fruits from the warehouse, delivery to customers, and purchases from distributors. Ensure that all documents are properly grouped and categorized for each type of letter (e.g., invoices, delivery receipts, purchase orders).• Input and update online vegetable and fruit sales data using Excel and Accurate work tools, maintaining data integrity and supporting inventory and sales management efforts.

Role & Responsibilities as Data Analyst:• Present, manage, process, and analyze data of Operational Services Division• Direct report to Customers for the monthly report of service level agreement (SLA) achievement• Communicates with internal and external clients to discuss matters related to data, also how to understand data content well• Provides SQL syntax view (SELECT) from MS SQL Server for data sources to be processed• Create a summary of data and make it to types of data visualization for Management needs.Role & Responsibilities as System Analyst:• CRM software Administrator (Operational Services Web & Mobile App)• Coordinate with internal clients to improve and solve any problems related to the CRM software• Escalate app bugs and new application feature requests to CRM software Back End Developer• Create tickets for technicians productivity report and internal clients' needs• Recapitulation of PM soft reports and job service documentation.

Role & Responsibilities:• Accurately input and manage invoices into MS Excel, ensuring that all relevant details are verified against supporting attachments and documentation, and flagging any discrepancies for further review or clarification.• Collaborate closely with the Finance department to address any issues related to vendor invoices, payments, and financial discrepancies, ensuring timely payment processing, and resolving any concerns that may arise during billing process.• Input or copy job reports for Corrective Maintenance (CM) and Preventive Maintenance (PM) into Excel, organizing the data for easy access and ensuring the information is prepared and available for customer requests, as well as contributing to the monthly reporting process.• Prepare and submit comprehensive table data mapping for service zones, service point areas, transportation needs, and accommodation predictions, ensuring that all relevant information is accurately compiled and aligned with sales team requirements for future planning and coordination.• Maintain proper filing and recapitulation of both softcopy and hardcopy technician job service documentation, ensuring that all records are properly categorized, stored, and easily retrievable for future reference, audits, or reporting needs.

Role & Responsibilities:• Respond promptly and professionally to customer complaints, inquiries, and service requests via phone calls, emails, and ticketing systems, ensuring accurate ticketing media reports are generated for each customer interaction.• Maintain a positive, empathetic, and professional attitude at all times, ensuring that customers feel valued and supported throughout the resolution process.• Process service orders by analyzing customer problem descriptions, creating tickets, and ensuring that each issue is accurately documented and prioritized for follow-up by the relevant technical team or department.• Communicate and coordinate with internal teams and clients as necessary to resolve customer issues, ensuring that information is relayed accurately and efficiently between all parties involved.• Conduct follow-up calls with customers after service completion to ensure that the technician has addressed their issues to satisfaction, and verify that the service was completed properly and meets customer expectations.

Role & Responsibilities:• Manage, update articles and design the official website of Catalyst: catalystblinc.com• Make the design of posters for workshop activity needs, announcements, etc.• Photo documentation of Psychological test & Assessments project activities• Data entry report to MS Excel• Stocktaking tools of Psychological test and Assessment.