Firas Alsalem Email & Phone Number

Al-Basra Governorate, Iraq

I am responsible for ensuring the smooth operation and availability of various software applications within Basrah Gas Company. I play a critical role in operating, maintaining, troubleshooting, and enhancing software systems. I possess a range of technical and non-technical skills, including Application Knowledge, Troubleshooting, Scripting and Automation, Database Management, Operating Systems, Deployment and Configuration, Security, Communication, Customer Service, Problem-Solving, Time Management, Documentation, Team Collaboration, Adaptability, Project Management, Training and Mentoring, Analytical Thinking, Continuous Learning.Key Accomplishments:• Effective Issue Resolution: Successfully identifying and resolving the applications' issues, reducing the mean time to resolution (SLA), and improving user satisfaction.• Efficient Ticket Management: Implementing efficient ticketing and issue tracking systems to streamline support processes and ensure that user requests and incidents are handled promptly and effectively.• Proactive Monitoring: Implementing robust monitoring and alerting systems to detect issues before they impact users, thus preventing potential downtime and performance degradation.• Software Enhancements: Collaborating with the vendors, and development teams to identify and implement software enhancements and updates that improve the user experience and increase application performance.• Security and Compliance: Ensuring that applications are secure and compliant with relevant regulations and standards, thus protecting sensitive data and mitigating security risks.• Automation and Efficiency: Introducing automation in support processes to reduce manual tasks, save time, and improve operational efficiency.• Documentation and Knowledge Sharing: Creating and maintaining comprehensive documentation for software configurations, issue resolutions, and best practices, as well as sharing knowledge with the team and end-users.

Usa

Key Accomplishments: • Got seven ISO certifications: (ISO 9001, ISO 31000, ISO 22301, ISO 27001, ISO 20000, ISO 45001, ISO 14001) for the years 2020-2023 and 2023-2026. • Expand the company business and open a new business category. • getting suppliers' partnership certificates. • gotten many international partnerships and signed a lot of NDAs. • developed company staff performance and internal procedures. • pitched goods and services to new clients and maintained a good working relationship with new contacts. • Updated the business continuity plan and created a 3-year disaster recovery plan for the Company.

United Arab Emirates

Key Accomplishments: • established a good relationships with shareholders, government entities, and the public. • Leading the development of the company’s short- and long-term strategy. • Created and implemented the company's vision and mission. • Evaluated the work of other executive leaders within the company, including directors, vice presidents, and presidents. • Maintained awareness of the competitive market landscape, expansion opportunities, industry developments. • Assessed risks to the company and ensured they are monitored and minimized. • Determined strategic goals and insured that they are measurable and describable. • company got partnership from many suppliers. • trained the staff with manufactured companies and make them understanding the products. • company's got and hand over big projects some of them with Dubai government.

United Arab Emirates

Key Accomplishments: • Implemented a wireless communication system, replacing the old, inefficient LAN. • Introduced the concept of preventative system maintenance, as a result, decreased breakdowns by 65%. • Devised a unique data monitoring system, hence, increased data integrity by 55%. • Successfully updated all assigned systems (50+ in number), within the provided timeline of 5 days. • Implemented a system audit plan, thereby, decreased downtime by 80%. • Trained 100+ personnel to work in information technology, as part of their induction period. • Singlehandedly implemented an information technology security system, consequently, increasing security by 75%. • Cut software costs by 90%, by developing in-house software to help with sales and tracking. • Streamlined all major servers, resulting in improved data transfer between stations. • Won Excellent Employee, owing to the exceptional contribution. • Successfully implemented a MAN between 5 offices in different cities. • Increased employee satisfaction, by providing them with stable systems to work on. • Launched 4 websites at the same time, receiving high accolades from the management and publics. • Lead large IT projects, including the design and deployment of new IT systems and services. • Act in alignment with user needs and system functionality to contribute to organizational policy. • Handled annual budget and ensured cost effectiveness. • Developed and implemented IT policy and best practice guides for the organization. • Designed trained programs and workshops for staff. • Running and shared regular operation system reports with senior staff • Provided direction for IT team members. • defined IT infrastructure strategy, architecture, and processes. • Planned, organized, controlled and evaluated IT and electronic data operations.

United Arab Emirates

Key Accomplishments: • Successfully completed 21 projects from start to finish, generating a total of $28000,000 in revenue. • Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties. • Worked as a single point of contact for over 37+ clients, answering all their requests and questions in a timely manner. • Introduced an expense tracking strategy to stay within yearly budget goals which reduced business costs. • Developed strong cross-functional relationships with big clients and stakeholders across different levels of the business. • Lead monthly meetings with 5 project teams to identify challenges and resolve software development issues. • Managed all aspects of organizational technology infrastructure (requirements definition, cost- benefit analysis, purchasing research and acquisition, installation, maintenance and repair) comprised of hardware, software, network and server management, printing needs, and telecommunications infrastructure.

United Arab Emirates

Key Accomplishments: • Managed 6 software projects end-to-end. Defined growth strategy, hired software and marketing team, and set goals and expectations. • Established new key partnerships with Axis and Emaar Company, resulting in a 20% increase in annual revenue. • Started a partnership program, kick-started work with 4 implementation partners in Europe. • Boosted company revenue by 37% during the first year of employment. • Negotiated the largest design and production contract to date: 2-year exclusivity agreement worth USD2.5 million. • Researched and build relationships with 20+ new clients by planning approaches and pitches. • Helped sales representative grow their territory sales by 20% . • Reduced R&D budget from $4M to $1.5M while increasing service levels and improving product stability.

United Arab Emirates

Key Accomplishments: • Designed dozens of software solutions driving continuous improvement to processes, systems, work flow and customer responsiveness. • Delivered new or enhanced developments o Web-based customer data-entry applications. o software that automated customer loan data collection and processing functions. o systems for securely handling electronic funds transfers. o browser plug-ins enabling fail-safe recovery of Internet file transfers. o Players management system. • Improved error documentation systems, resulting in increased workplace efficiency and reduced yearly labor costs of $40,000

Jordan

Key Accomplishments: • Created, maintained, and monitored the entire infrastructure of the company. • Developed company procedures and guidelines for data analysis and security that increased efficiency by 30% in the first six months after implementation. • Led and managed a team of three in developing new financial management software.