Firas Khatib Email & Phone Number

Lebanon

• Complex Issue Resolution:-Investigate and resolve escalated and complex technical issues that couldn't be resolved at lower support levels. - Provide in-depth troubleshooting and technical analysis to identify root causes.• Technical Leadership:- Act as a technical leader within the IT support team, providing guidance to L1 and L2 support engineers. - Serve as a subject matter expert for specific technologies, systems, or applications.• Escalation Management: - Manage and coordinate escalations from lower support tiers, ensuring timely and efficient problem resolution. - Collaborate with external vendors or third-party support for issue resolution when necessary.• Documentation: - Create and maintain comprehensive documentation for troubleshooting procedures, known issues, and solutions. - Ensure that knowledge is shared effectively across the IT support team.• Training and Mentoring: - Provide training sessions for lower-tier support engineers to enhance their skills and capabilities. - Mentor junior team members and assist in their professional development.• Incident Management: - Participate in the development and implementation of incident management processes. - Work towards minimizing the impact of incidents on business operations.• Project Involvement: - Contribute to IT projects by providing expertise in the planning, implementation, and support phases. - Collaborate with project teams to ensure successful project outcomes.

Baalbek District, Baalbek-Hermel Governorate, Lebanon

- Strategic IT Leadership: Spearheading the management of IT operations at Kanaan Group Hotel, aligning technology initiatives with overall business goals for maximum impact.- Innovative Solutions Implementation: Driving the implementation of cutting-edge technologies to enhance guest services, operational efficiency, and overall hotel performance.- Operational Efficiency Enhancement: Streamlining IT processes and systems to optimize operational efficiency, contributing to a seamless and positive guest experience.- Guest-Centric Technology Integration: Focusing on integrating technology solutions that directly contribute to improving the guest experience, from reservation systems to in-room amenities.- Collaborative Cross-Functional Work: Collaborating with various departments to understand their technology needs and providing effective solutions that contribute to the overall success of the hotel.

Zahle, Beqaa Governorate, Lebanon

• Digital Literacy courses for Makhzoumi Foundation students.• Preparing Study Materials for the branch related to computer courses.• Graphic and web design courses.