Firas Sami Email and Phone Number

▪ Analyzed security threats and monitored network activities using tools like Wireshark, Nessus, and Splunk, identifyingvulnerabilities, evaluating risks, and implementing effective security measures.▪ Collaborated with the incident response team to investigate over 50 security incidents, document findings, and recommend corrective actions, reducing incident resolution time by 30%.▪ Aided in the development of incident response plans, ensuring a swift and coordinated response to potential security breaches▪ Developed and delivered security awareness training using KnowBe4, creating engaging materials and conducting sessions to educate employees on cybersecurity best practices, fostering a culture of security awareness.▪ Supported compliance efforts by reviewing and updating security policies to align with NIST SP800, NIST CSF, ISO 27001, and SOC 2 standards; participated in internal audits to assess compliance and identify areas for improvement.

▪ Administered servers, workstations, and peripherals using tools like VMware, Microsoft Endpoint Configuration Manager (MECM), ensuring optimal performance and implementing regular updates, patches, and backups to safeguard critical data.▪ Demonstrated in-depth knowledge of IT products and services, effectively communicating features and benefits to end-users.▪ Utilized effective communication and problem-solving techniques to enhance user satisfaction, consistently achieving a 95% user satisfaction rate.▪ Successfully closed over 300 + support tickets, resolving technical issues efficiently and maintaining an average

▪ Provided unparalleled customer service by greeting and assisting customers in a friendly and professional manner.Actively listened to customers' needs and recommended appropriate products, ensuring a positive shopping experienceand customer satisfaction▪ Demonstrated in-depth knowledge of the store's products and services, effectively communicating features and benefitsto customers. Utilized persuasive selling techniques to upsell products and accessories, contributing to increased salesrevenue and exceeding sales targets▪ Maintained a clean and organized store environment by restocking shelves, arranging displays, and ensuring productswere well-presented