As a co-founder and CTO at Soft Marketing, I am tasked with defining and implementing technology strategies. Managing software development processes and guiding the technical team, we enhance the quality and innovation of our products.

As a backend software developer at Mobiliva R&D Center, I developed robust and reliable backend solutions for mobile applications using .NET Core and other technologies. I actively participated in all stages of projects, delivering innovative solutions that exceeded customer expectations.

As a backend software developer at SiteSiparis, I developed web-based applications using PHP, Microsoft SQL Server, JavaScript, and other technologies. Collaborating with my team in project management processes, we achieved successful outcomes.

In my role as a Tier2 Technical Specialist at Apple, I provided exceptional customer service by offering support to level one advisors and addressing escalations from various channels. I excelled in reporting and replicating potential bugs and consistently exceeded all key performance indicators. Moreover, I fostered strong relationships with engineers to provide extensive troubleshooting for clients, ensuring their issues were resolved effectively. Additionally, I played a pivotal role in mentoring and assisting new hires and fellow advisors.

As a Tier1 Technical Support representative at Apple, I provided prompt and effective support to customers via phone and email, addressing technical issues, subscriptions, complaints, and refund requests. I adeptly handled customer queries, complaints, and claims, escalating to higher-level support when necessary. Additionally, I actively mentored and supported new hires and fellow advisors to ensure a high level of service delivery.