● Leading the strategic development and deployment of cutting-edge technological infrastructure at Teach For Malaysia.● Driving operational transformation by implementing innovative digital solutions to enhance process efficiency.● Championing data governance and ensuring seamless information flow to facilitate data-driven decision-making.● Cultivating a tech-forward culture that leverages emerging technologies to support our mission of educational equity.● Enabling digital… Show more ● Leading the strategic development and deployment of cutting-edge technological infrastructure at Teach For Malaysia.● Driving operational transformation by implementing innovative digital solutions to enhance process efficiency.● Championing data governance and ensuring seamless information flow to facilitate data-driven decision-making.● Cultivating a tech-forward culture that leverages emerging technologies to support our mission of educational equity.● Enabling digital transformation by integrating best-in-class technology solutions that amplify organizational impact and community outreach. Show less

● Aided in recruitment process by strategizing recruitment for over five underrepresented groups in tech, writing two job descriptions, and developing onboarding materials.● Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.● Prepared and edited presentations on behalf of Executive Director for both internal meetings and external engagements.● Proactively identified areas requiring attention or… Show more ● Aided in recruitment process by strategizing recruitment for over five underrepresented groups in tech, writing two job descriptions, and developing onboarding materials.● Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.● Prepared and edited presentations on behalf of Executive Director for both internal meetings and external engagements.● Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences. Show less

● Evaluated and analyzed MBA application materials, including essays, resumes, and transcripts. Successfully read and assessed over 500 applications, identifying key attributes and potential areas of concern.● Conducted over 50 applicant interviews, employing a balanced approach of structure and empathy to create a conducive environment for applicants to showcase their skills and qualifications.● Acquired comprehensive knowledge of the MBA admissions process, with a particular focus on… Show more ● Evaluated and analyzed MBA application materials, including essays, resumes, and transcripts. Successfully read and assessed over 500 applications, identifying key attributes and potential areas of concern.● Conducted over 50 applicant interviews, employing a balanced approach of structure and empathy to create a conducive environment for applicants to showcase their skills and qualifications.● Acquired comprehensive knowledge of the MBA admissions process, with a particular focus on evaluating applicant potential and fit for the program. Assisted in shortlisting candidates for final admission rounds and provided critical insights during review. Show less

● Drove customer value by organizing and conducting primary research for 4 clients in the nonprofit and entrepreneurship sectors via 4 user surveys and over 15 interviews to gather valuable insights for customers. ● Deepened customer relationships by facilitating weekly touch points over 20 weeks and synthesizing findings from primary research and customer feedback into 4 primary deliverables informing their strategies to build sustainable organizations.● Ensured customer satisfaction… Show more ● Drove customer value by organizing and conducting primary research for 4 clients in the nonprofit and entrepreneurship sectors via 4 user surveys and over 15 interviews to gather valuable insights for customers. ● Deepened customer relationships by facilitating weekly touch points over 20 weeks and synthesizing findings from primary research and customer feedback into 4 primary deliverables informing their strategies to build sustainable organizations.● Ensured customer satisfaction and retention by delivering projects within the established timeline, leveraging project management frameworks for project planning, task prioritization, resource allocation, and risk mitigation. Show less

● Secured largest project in organization’s history worth $4.7M and grew footprint 37% by partnering with government stakeholders across all states and levels to recruit teachers, design program content, and increase public awareness.● Oversaw program implementation project, consistently ensuring customer success through strategic planning, risk management, and proactive stakeholder engagement, leading to renewal of project contract for an additional 3 years.● Cultivated stakeholder… Show more ● Secured largest project in organization’s history worth $4.7M and grew footprint 37% by partnering with government stakeholders across all states and levels to recruit teachers, design program content, and increase public awareness.● Oversaw program implementation project, consistently ensuring customer success through strategic planning, risk management, and proactive stakeholder engagement, leading to renewal of project contract for an additional 3 years.● Cultivated stakeholder engagement and customer satisfaction by analyzing program data to deliver 10 impact reports, as well by ensuring 85% of intended outcomes were met on a timely manner by streamlining work plans and resourcing.● Provided excellent customer experience and gained 35% improvement in positive feedback from clients by identifying opportunities to improve program design through experts’ opinions and being flexible with program operations as needed. Show less

● Led a team of 3 in recruiting 35 Malaysians abroad from over 10 countries including the US, UK, Canada, and Australia to join a 2-year nation-building program, providing customer support as needed along the entire candidate lifecycle.● Cultivated 6 new relationships with student clubs by leading program management for 40 student ambassadors globally to carry out engagement initiatives such as coffee chats, info sessions, club sponsorships, and panel discussions.● Converted 40% of… Show more ● Led a team of 3 in recruiting 35 Malaysians abroad from over 10 countries including the US, UK, Canada, and Australia to join a 2-year nation-building program, providing customer support as needed along the entire candidate lifecycle.● Cultivated 6 new relationships with student clubs by leading program management for 40 student ambassadors globally to carry out engagement initiatives such as coffee chats, info sessions, club sponsorships, and panel discussions.● Converted 40% of existing student ambassadors to full-time program participants upon graduation by orchestrating an upsell strategy to sustain and deepen students’ commitment. ● Reduced time-to-hire for internship program by 40% and ensured a smooth user experience for staff and applicants by implementing a customer relationship management (CRM) system using Salesforce to track customer interactions. Show less

● Increased number of successful recruit by 30% by utilizing advanced Excel and Power BI to carry out data analysis on historical data to create a more robust and targeted recruitment strategy.● Improved customer retention rate to 60% by mapping out customer journey from start to end, and identifying customer needs and interests early on. ● Organized over 30 customer engagement initiatives including social and networking events as well as addressing individual concerns, ensuring rate of… Show more ● Increased number of successful recruit by 30% by utilizing advanced Excel and Power BI to carry out data analysis on historical data to create a more robust and targeted recruitment strategy.● Improved customer retention rate to 60% by mapping out customer journey from start to end, and identifying customer needs and interests early on. ● Organized over 30 customer engagement initiatives including social and networking events as well as addressing individual concerns, ensuring rate of customers successfully starting the program after receiving offers is above 85%. Show less

● Prepared daily lesson plans tailored to each student's level.● Conducted intensive tutorial classes for 20+ underperforming students.● Applied various techniques to deliver lessons and manage classroom effectively.