Firdaus Fuad Email & Phone Number

Kuala Lumpur, My

- Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met.- Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.- Ensure that products, services and solutions recommended to clients will fulfill their needs.- Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.- Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.- Maintains product knowledge by attending training workshops and keeping up to date on product material.- Any other duties and responsibilities that may be assigned by the management for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

- Orchestrated seamless international travel arrangements for acclaimed bands and artists, facilitating their performances at concerts in Malaysia.- Fostered effective communication with airlines and agents to guarantee a smooth and hassle-free journey for both artists and crew members.- Diligently ensured the completeness of all travel documents, preemptively averting any potential disruptions.- Meticulously coordinated the timely arrival of all artists and crew members on-site, contributing to the success of each event.