• Led client briefings, analyzed project requirements, and documented specifications.• Created design references and guidelines for the development team.• Contributed hands-on to smaller projects, including WordPress slicing with Elementor.• Coordinated client interactions and managed communication with the IT team.• Oversaw project timelines and deliverables as a UI/UX Project Manager.• Specialized in WordPress design, emphasizing Elementor expertise.• Acted as a communication liaison between clients and the IT team.• Prioritized client satisfaction through effective communication.• Provided support for comprehensive project analysis.• Developed detailed documentation for design projects.

• Created and managed product listings on online marketplaces (Tokopedia & Shopee).• Optimized listings for increased visibility, sales, and customer engagement.• Analyzed sales data and marketplace metrics to identify growth opportunities.• Managed inventory, ensuring accurate product descriptions and pricing.• Executed marketing campaigns to boost sales and enhance customer loyalty.• Conducted research on competition, industry trends, and consumer behavior.• Developed and maintained strong relationships with marketplace platforms, vendors, and partners.• Monitored customer feedback to identify areas for improvement and recommended enhancements.• Collaborated with other teams for consistency across channels (marketing, sales, customer service).• Maintained accurate records of sales, inventory, and expenses

• Provided end-user technical support via phone, email, and in-person.• Troubleshot hardware and software issues on various devices.• Installed, configured, and maintained hardware and software, including OS and applications.• Conducted regular maintenance and updates on systems.• Supported network infrastructure (routers, switches, firewalls).• Assisted with audio-visual equipment setup and maintenance.• Contributed to new software and hardware implementations.• Maintained accurate records of support requests and resolutions.