Firdos Sana Begum Email & Phone Number

Remote

Remote

• Lead requirements gathering workshops with the development team and client during the discovery sessions.
• Develop User Stories and communicate clear and concise requirements to developers.
• Create data flow diagrams and process flow diagrams to facilitate better system understanding.
• Demonstrate work to the client to articulate developed SFDC features.
• Assist the team with issue resolution by documenting, prioritizing, researching and resolving impacting issues.
• Conduct training sessions and collaborate with end-users to create project-specific training material.

Remote

o Using agile practices, design, implement, and support allergy workflow systems based on client need, project costs, and timeline.o Lead a remote team across North Carolina and Texas to deliver ~$150K projects.o Provide project governance across entire portfolio of implementations ensuring positive financial health, client relationships, and streamlined.

Remote

• Designed sales strategy which included prospect client education program, marketing collateral, sales call/webinar content, and program delivery structure.
• Coordinated and led sales calls/webinars with prospect clients to win 15 opportunities over 5 month period.
• Provided every office ongoing training and clinical support.

Remote

• Closed over 20 new accounts/programs within one year.
• Oversaw program expansion and sales for Northeast, Southeast, and Midwest regions.o Territory included NY, NJ, CT, VA, DC, NC, SC, IL, MI, WI
• Accountable for driving sales, expanding program within key accounts, and ensuring achievement of recurring revenue targets within those accounts.
• Provided consultation, education, and training to clients around allergy testing systems.

Remote

o Won Employee of the Month within first quarter of employment.o Implemented over 50 allergy testing systems nationally within two years.o Trained over 50 allergy specialists to run allergy testing system and to use Salesforce for case management.o Managed and tracked implementation progress within Salesforce using dashboards to report finances.

o Started as Clinical Account Manager to oversee allergy testing programs across a portfolio of clients in South Carolina. o Used Salesforce for case management and to track day to day activities.o Trained other specialists on how to perform tests and manage cases in Salesforce.o Maintained inventory and ordered supplies.