Firdosh Shaikh Email and Phone Number

1. **Write-off Collection Management:**- Managing the write-off collection process for IDFC FIRST BANK, BAJAJ FINANCE SVATANTRA MICRO FINANCE & Idfc Flipkart , ensuring all activities are streamlined and efficient.2. **Team Supervision:**- Overseeing a team of approximately 50 callers, ensuring they are well-coordinated and productive.3. **Data Connectivity:**- Identifying and categorizing contactable and non-contactable pools to improve the targeting of collection efforts.4. **Data Analysis:**- Conducting comprehensive data analysis to support collection strategies and improve outcomes.- Regularly analyzing data to identify trends and areas for improvement in the collection process.5. **Productivity Reporting:**- Sending daily productivity reports to clients to keep them informed of progress and performance.- Flashing daily and weekly updates to collection managers to ensure transparency and timely communication.6. **Team Structure and Performance:**- Structuring agents effectively to optimize performance and achieve collection targets.- Reviewing team progress regularly and taking corrective actions for low-performing agents.7. **High-Value Data Allocation:**- Allocating high-value data for skip tracing to enhance contactability and increase recovery rates.By focusing on these key areas, you ensure a structured and efficient approach to managing the write-off collection process for IDFC and SMF.

1. **Write-off Collection Management:**- Managing the write-off collection process for IDFC and Flipkart, ensuring all activities are streamlined and efficient.2. **Team Supervision:**- Overseeing a team of approximately 15 callers, ensuring they are well-coordinated and productive.3. **Data Connectivity:**- Identifying and categorizing contactable and non-contactable pools to improve the targeting of collection efforts.4. **Data Analysis:**- Conducting comprehensive data analysis to support collection strategies and improve outcomes.- Regularly analyzing data to identify trends and areas for improvement in the collection process.5. **Productivity Reporting:**- Sending daily productivity reports to clients to keep them informed of progress and performance.- Flashing daily and weekly updates to collection managers to ensure transparency and timely communication.6. **Team Structure and Performance:**- Structuring agents effectively to optimize performance and achieve collection targets.- Reviewing team progress regularly and taking corrective actions for low-performing agents.7. **High-Value Data Allocation:**- Allocating high-value data for skip tracing to enhance contactability and increase recovery rates.By focusing on these key areas, you ensure a structured and efficient approach to managing the write-off collection process for IDFC and Flipkart.8. **All Write-off Collections Processes Management:**- I have handled all these processes1 - Idfc first bank CD write-off portfolio 2 - Idfc first bank bkt 3 , 4 , 5 , 6 PL BL TWL CD CL Portfolios3 - One score one card write-off CC collections portfolio 4 - Wheels emi bike bazar bkt + write-off TWL portfolios5 - Slice CC write-off portfolio6 - Idfc. First bank Flipkart portfolio

1. **Regular Updates:**- Flashing daily and weekly updates to team leaders, ensuring they are well-informed about the progress and any changes in the collection process.2. **Data Analysis:**- Conducting thorough data analysis to support and enhance collection strategies, identifying trends, and making data-driven decisions.3. **Productivity Reporting:**- Sending daily productivity reports to team leaders, providing insights into team performance and areas for improvement.4. **Motivation and Learning:**- Highly motivated and eager to learn new things, constantly seeking opportunities for professional growth and improvement.5. **Team and Individual Work:**- Demonstrating the ability to work effectively both as an individual and as part of a group, contributing to team success while also being self-reliant.