Firdosh Patel Email & Phone Number

Toronto, Ontario, Canada

Lead role on technology initiatives integrating EMR to various data repositories using the HIALBusiness case proposals for new initiatives to support EMR integration - electronic transfer of prescriptions; electronic ADT notifications to CCAC, physicians; integration of LTC to physician EMR and hospital systems (HIS)Feasibility study involving migration of platform for hospital reports distribution

Interoperability Portfolio - solution requirements and system integration of provincial Health Information Access Layer (HIAL) with lines of business applications based on SOA platform.

Integral role on the design and implementation of web based identity and access management system for the registration, authorization, enrolment and management of service access for healthcare professionals and organizations

Support role for key claims application providing ticket management and prioritization along with primeship for commercial lines project.¨ Developed and put into place trouble ticket management process for key Claims application¨ Collaborated with key developer and business users to explore options of Claims application interfaces for third party vendors¨ Succinctly grasping key aspects of peer systems and projects to produce end to end business scenarios across multi domains and applications

¨Coached and mentored Business Analysts to grasp methodology of gathering and documenting Operations requirements ensuring accuracy and quality deliverables¨Strategized, communicated, and gained support for architecture roadmap of service auto activation on new technology minimizing manual handoffs and re-keying of data resulting in increased productivity and curtailing order errors and kick-outs¨Fostered collaboration across two provinces, three vendors and multiple internal Bell groups for successful execution of proof of concept for new technology and new network activation platform. Produced positive customer results, vendor relationship management and system integration proficiencies¨Evaluated complex and large projects ( +Million $) with objective to produce smaller, manageable deliverables and milestones in order to minimize overall project delivery risk and increase resource competencies

¨Designated as mentor and consultant for new Business Analysts in security arena resulting in role creation of team lead and ‘go to’ person¨Acquired, planned, coordinated and delivered CiscoSecure solution to address the need for a secure method of accessing customer network devices with result of increased security and tracking/logging keystroke activities of Helpdesk personnel¨Collaborated with Corporate Security and other security teams to simplify security domain and ensure Business Analysts address on all projects¨Produced documentation, processes and matrix as aids for Business Analysts to guarantee security requirements addressed on all projects resulting in making security prominent and critical ¨Developed architectural and procedural guidelines for Business Analysts to introduce new hardware/software platforms and to get them into Bell infrastructure resulting in knowledge increase and avoiding gaps in design of overall project delivery

¨Delivered network discovery application to allow Operations to effectively and proactively manage network capacity. Reconciliation of inventory records discrepancies¨Lead role given in several studies: Auto-Activation Architecture Assessment, Costing Study, Cost/Benefit Assessment including application Roadmap with external consultants¨Liaised between Bell Operations teams and external contractors including vendors to ensure full understanding of application usability and features capabilities. ¨Nurtured relationships with multiple vendors of network equipment to address Operations’ need for tools to manage network elements, links for capacity planning, and service building. ¨Developed, tested and deployed applications to end-users ensuring quality product and user needs fully met with sufficient support model and processes in place

¨Created strategy and homing topology for deployment of Frame Relay switches resulting in delivery of first Frame Relay network for Bell Canada¨Compiled SQL queries to extract data from database; formulated training package for user groups, produced various network capacity reports for managers and team members resulted in proactive management of network capacity¨Created and circulated Service Availability matrix to assist large user community in determining service availability per region & serving office allowing network planners to dictate type and availability of service in regions – allowed Sales teams to target communities and businesses

¨Provisioned and designed solutions for customer circuit requests in short turn around times; prime for various special projects ¨Provisioned and maintained a full capacity network for a very integral and busy section of GTA central offices to ensure sufficient network capacity for voice and data services avoiding urgent facilities need¨Analyzed, planned, designed and investigated facilities and equipment availability for Special Services Digital Network for all of GTA network¨Devised and implemented an improved and efficient procedure for facility disconnects reducing rework

Associate Certificate In Business Architecture, Business Architecture For Public Sector

Education record