Firdosh Patel Email & Phone Number

Toronto, Ontario, Canada

Lead role on technology initiatives integrating EMR to various data repositories using the HIALBusiness case proposals for new initiatives to support EMR integration - electronic transfer of prescriptions; electronic ADT notifications to CCAC, physicians; integration of LTC to physician EMR and hospital systems (HIS)Feasibility study involving migration of.

Interoperability Portfolio - solution requirements and system integration of provincial Health Information Access Layer (HIAL) with lines of business applications based on SOA platform.

Integral role on the design and implementation of web based identity and access management system for the registration, authorization, enrolment and management of service access for healthcare professionals and organizations

Support role for key claims application providing ticket management and prioritization along with primeship for commercial lines project.¨ Developed and put into place trouble ticket management process for key Claims application¨ Collaborated with key developer and business users to explore options of Claims application interfaces for third party vendors¨.

¨Coached and mentored Business Analysts to grasp methodology of gathering and documenting Operations requirements ensuring accuracy and quality deliverables¨Strategized, communicated, and gained support for architecture roadmap of service auto activation on new technology minimizing manual handoffs and re-keying of data resulting in increased productivity.

¨Designated as mentor and consultant for new Business Analysts in security arena resulting in role creation of team lead and ‘go to’ person¨Acquired, planned, coordinated and delivered CiscoSecure solution to address the need for a secure method of accessing customer network devices with result of increased security and tracking/logging keystroke.

¨Delivered network discovery application to allow Operations to effectively and proactively manage network capacity. Reconciliation of inventory records discrepancies¨Lead role given in several studies: Auto-Activation Architecture Assessment, Costing Study, Cost/Benefit Assessment including application Roadmap with external consultants¨Liaised between.

¨Created strategy and homing topology for deployment of Frame Relay switches resulting in delivery of first Frame Relay network for Bell Canada¨Compiled SQL queries to extract data from database; formulated training package for user groups, produced various network capacity reports for managers and team members resulted in proactive management of network.

¨Provisioned and designed solutions for customer circuit requests in short turn around times; prime for various special projects ¨Provisioned and maintained a full capacity network for a very integral and busy section of GTA central offices to ensure sufficient network capacity for voice and data services avoiding urgent facilities need¨Analyzed, planned.

Associate Certificate In Business Architecture, Business Architecture For Public Sector

Education record