Firdous Raza Email & Phone Number

Pune, Maharashtra, India

• Develop and implement automation processes that enhance application scalability and functionality, including active participation in Kaizen projects for the Netherlands Payroll Process.
• Enhance end-user understanding of process automation by producing comprenehsive documentation such as Business Requirements Documents (BRDs), system modifications, and programming flows.
• Demonstrate expertise in creating process flowcharts, developing process documentation, conducting time and motion studies, crafting test cases, and executing User Acceptance Testing (UAT) for Robotic Process.
• Prepare and present monthly RPA performance reports and team dashboards using Power BI, ensuring data-driven decision-making.
• Manage RPA work logs and queue systems using the Blue Prism control unit, optimizing workflow and resource allocation.
• Collaborate with project managers, stakeholders, and developers to define project requirements and refine automation processes, ensuring alignment with business goals.

Pune, Maharashtra, India

• Advanced from Senior Process Associate to Analyst in the Netherlands Payroll Process, demonstrating profound expertise in payroll operation.
• Conducted meticulous reconciliation of monthly payroll, playing a key role in both payroll and non-payroll calculations for Netherlands-based clients.
• Ensured accuracy and compliance by reviewing pay slips and reports, supporting payroll validation and reconciliation to meet stringent service level agreements for productivity and quality.
• Monitored payroll queries to identify repeat issues, accurately logging data to facilitate process enhancements.
• Executed quality checks and audits, managed work logs, and delegated tasks to associates in line with RPA queue management or during the leader's absence.
• Compiled and presented monthly Query and Quality logs to the Salary Administrator of the Netherlands team, ensuring continuous improvement and strategic alignment.

Pune, Maharashtra, India

I started my career as Fresher with WNS Pune. Here I use to work on Insurance policy of Pension Policy for residency of UK. Deals with Pension Insurance policies. Send Transfer quotation and Final Quotation to Pension holders of UK. Update customer about their Pension details.

Masters In Computer Management, Computer Science

Bachelor'S Degree, Chemistry