Firdous Raza Email & Phone Number

Pune, Maharashtra, India

• Develop and implement automation processes that enhance application scalability and functionality, including active participation in Kaizen projects for the Netherlands Payroll Process.• Enhance end-user understanding of process automation by producing comprenehsive documentation such as Business Requirements Documents (BRDs), system modifications, and programming flows.• Demonstrate expertise in creating process flowcharts, developing process documentation, conducting time and motion studies, crafting test cases, and executing User Acceptance Testing (UAT) for Robotic Process Automation (RPA) processes.• Prepare and present monthly RPA performance reports and team dashboards using Power BI, ensuring data-driven decision-making.• Manage RPA work logs and queue systems using the Blue Prism control unit, optimizing workflow and resource allocation.• Collaborate with project managers, stakeholders, and developers to define project requirements and refine automation processes, ensuring alignment with business goals.• Lead training sessions for team members on the use of automation programs and processes, fostering a culture of continuous development and quality enhancement.• Maintain a commitment to professional growth and innovation by staying updated with the latest industry trends and technologies.

Pune, Maharashtra, India

• Advanced from Senior Process Associate to Analyst in the Netherlands Payroll Process, demonstrating profound expertise in payroll operation.• Conducted meticulous reconciliation of monthly payroll, playing a key role in both payroll and non-payroll calculations for Netherlands-based clients.• Ensured accuracy and compliance by reviewing pay slips and reports, supporting payroll validation and reconciliation to meet stringent service level agreements for productivity and quality.• Monitored payroll queries to identify repeat issues, accurately logging data to facilitate process enhancements.• Executed quality checks and audits, managed work logs, and delegated tasks to associates in line with RPA queue management or during the leader's absence.• Compiled and presented monthly Query and Quality logs to the Salary Administrator of the Netherlands team, ensuring continuous improvement and strategic alignment.

Pune, Maharashtra, India

I started my career as Fresher with WNS Pune. Here I use to work on Insurance policy of Pension Policy for residency of UK. Deals with Pension Insurance policies. Send Transfer quotation and Final Quotation to Pension holders of UK. Update customer about their Pension details.

Masters In Computer Management, Computer Science

Bachelor'S Degree, Chemistry