Assistant Manager
CurrentSupporting technical, operational and enhancement of process.Liaising with BNPP Middle offices for performance management issues .Error management carried by performing root cause analysis and correction of operations.Managing accounting entries as in reversals and rectification. SOP timely creation, maintenance and update is an ongoing process.Preparation of SLA presentations, scheduling meetings and validation of TAT breaches.Optimisation projects on introducing and altering some lengthy process.Handling system issues and application downtime liaising with IT teamAnalysing production issues and business requirements to derive target solution collaboration with Trade IT teams.