● 11 Years of IT experience in ServiceNow and across all stages of ITSM, ITOM, ITBM, ITAM, CMDB, CSM ,Event Management, ACC, HRSD, Discovery, Software Design, Development, Analysis, Scoped Application, Web Services Integration(REST, SOAP),Testing and Implementation, Cloud Management● End to End Development and Customization of Discovery CMDB, Service Watch, Software Asset Management, Service Catalogs and Scoped /Custom Applications.● A ServiceNow Technology Analyst with experience on implementing end-to-end ITSM modules like, Incident Management, Problem, Change, Release and Knowledge.● Gathering requirements and converting BRD’s into technical requirements. Created design patterns & implementation plans for ServiceNow enhancements like BPC.● Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing or other ITSM requirements.● Developing JavaScript and configuring workflows to implement additional features, customizations and enable the process flow.● Configuring and Deployment of Project Portfolio Management suite like adding up of new projects, deriving the reports for the management purpose to show case of the updates on projects from time to time.● Administering the resources in PPM for the Performance Analytics etc.● Post roll out production support. Experience of handling Bug Fixes and Enhancement requests● Experience in configuring the Incident Management, Problem Management, Change Management, Asset Management, Service Request Management applications, Service Portal.● Configuration of MID Servers using Power Shell with installation and supporting Windows operating system.● Experience interfacing with stakeholders, system analysts, senior management with excellent communication and interpersonal skills.