Engages and actively supports SW Coastal and PacMtn teams, using purposeful and reflective judgement to process, analyze, interpret, explain, evaluate, illustrate, and compare information. Intentionally uses diverse perspectives to help achieve organizational goals to produce positive actions and results through vital modeling, discussion, conference, clarity, and consensus. • Leverages ability to mindfully produce positive actions and results; modeling discussing, conferencing, adding clarity, reflecting, revising, and building consensus supporting a hybrid service delivery model with the SWC Leadership Team.• Supports effective implementation of service delivery system in alignment with ESD’s strategic plan and regional business models, affording timely and local decisions based on multiple factors. • Actively collaborates with local Workforce Development Council (WDC), in support of developing an Integrated Service Delivery System (ISD) honoring Priority of Service (POS) and supporting braided service delivery with Co-Enrollment under the Workforce Innovation and Opportunity Act (WIOA).• Provides direct support and leadership to 7 core staff, providing administrative support for 6 intensive team members, and virtual training/resources to 5 new hires and 5 GRS’. • Advocates for Integrated Service Delivery (ISD) and co-enrollment keeping in mind, a customer-centered focus; co-facilitating/training Temporary ESD/GRS professionals: Virtual Services Coordination, Resource Management via Teams, Team Training, Area Phones and Hybrid Services.• Applies knowledge, understanding, and experience drawn from two WDA’s, to support the political climate; to make decisions and take actions that satisfy diverse interests while contributing effectively to organization goals. • Develops growth opportunities for Team Members; serves as In-Training Plan Resource with 3 current graduates and 1 in progress; manages expectations, staff reviews, and timesheets.

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Catalyst for better government, committed to strengthening communities, applying guiding principles of diversity, excellence, innovation, evidence based decision making, and customer service. Reviewed, analyzed, and explained complex policies, programs, and services in accordance with federal regulations, RCW’s, and WAC’s and provided direct training, reemployment, unemployment, and business services. Supported Unemployment Insurance during the COVID-19 Pandemic. • Recognized for 1st successful team implementation of Integrated Service Delivery (ISD); documenting Standard Operating Procedures (SOPs) to achieve workflow modernization in the form of braided service delivery.• Supported/coordinated WorkSource Site Certification, Equal Opportunity Review, and Site Safety Walkthrough as Safety Advisory Chair, coordinating with state officers, & the Sea-King WDC (WDA5).• Led Business Services Team of 5 gathering and analyzing information on operations and performance from multiple sources and experts, analyzed complex data, developed concise analytical conclusions, made recommendations based on findings and prepared written analysis for Business Services Manager and ensured 100% compliance with ARRA Stimulus Program 2009.• Initiated, developed, and created 1st Working with WorkSource Symposium for the Private Career Schools and Colleges and WIA Providers to provide programmatic information on vital ESD skills upgrade/retraining programs (CAT/TB) earning 2 Extra Mile Award Nominations. • Managed Career Center as Co-located Job Service Specialist at Renton Technical College, supervising 2 Work Studies; set up co-location office at Cascadia Community College and supported students onsite at Bellevue College funded 50% WorkFirst/50% Unemployment Insurance. • Recognized by the Boeing Operation Committee for ensuring accessibility and service to the QTTP partnership, colleges, and for hiring event coordination support and for project coordination.

The Tacoma ConceptWorked with key stakeholders through the Regional Small Business Incubator, HUD, the Economic Development Board for Tacoma-Pierce County, WDC System Operators, LPA’s, Trade Associations, Tribes, Community/Faith-based/Non-Profit Service Providers, the Urban League (amongst others) during the close-out of the Salishan Hope VI to innovate via grassroots movement, building a Community Alliance to create high wage/high demand jobs and Apprenticeship Hubs for duplication in the Tri-Cities and Vancouver.• Collaborated with partnership to interview stakeholders; identifying gaps in services; benchmarked national projects to bridge toward innovation; gathered partners to form a workgroup (rebuilding trust/expanding from silos) to hold crucial conversations in light of a $5 M program cut to WorkFirst. • Promoted reduction in duplication of services and leveraging of resources; applying understanding of siloed organizations and political environment with 4 key partners: ESD, CTED, DSHS, and SBCTC. • Consulted local leadership and successfully, arranged facilitation for Appreciative Inquiry (AI) and SWOT (Strengths, Weaknesses, Opportunities, and Threats). WorkFirst Administration • Contributed to the development of the new Master On-the-Job Training Contract, researching applicable tax incentives and credits for incorporation with policy and program guidelines.• Audited state-wide WorkFirst Vouchers; requesting and or returning submissions from local Supervisors for additional information required under policy.• Initiated development of Malcolm Baldrige National Quality Award using the Waterfall Model for the development of CATS (Customer Automated Tracking System); documenting User Acceptance Testing; complex inter-agency needs; key business processes; and project implementation. • Represented WorkFirst Supervisors and Line Staff at statewide GE Work Out, facilitating group proposal for successful removal of Tier 2 WorkFirst Measures.

World Business and Executive Coach Summit 2018-19 AttendeeCredentialing Goal: inviteCHANGE - Certified Professional Coach (CPC) with International Certification FederationTargeted Solutions:Working while Living with Catastrophic IllnessDiversity, Inclusion, Transitions, & Reintegration Collaboration

Successfully contributed to multi-agency initiatives and reforms gaining limited projectized knowledge of state contracting system; working with executives and senior-level decision makers, in a performance-based culture that supported efforts to accomplish the organizational mission and goals. • Gathered data from multiple departments, prepared GMAP charts and PowerPoint to present savings established through departmental process improvements, featuring envelope and print saving for roll-up into the Governors SmartBuy Initiative.• Served as the Liaison for the Department of Print in representing Executive Director of IT to Smartbuy Initiative Teams: Office Supplies and Office Equipment under the leadership General Administration (GA), the Office of Financial Management (OFM) and Silver Oaks Solutions. • Invited to participate in Smartbuying Partnership Project to acquire office supplies, toner, and paper products for all government entities in the State of Washington, with an estimated initial annual spend of $15 M. • Selected for role in evaluation team of 5, contributing to development of statewide contract for Office Supplies, Toner, and Paper Products with a projected savings of $4 Million annually. • Organized workgroups made up of multi-agency teams and key decision makers to set up onsite print assessment interviews and develop solicitation documents to acquire Managed Print Services. • Assisted in training subject matter experts (SME’s) from state agencies on the creation Statement of Work (SOW). • Published Request for Proposal (RFP) and prepared initial information for a Request for Quotations and Qualifications (RFQQ).